Oct 23, 2018
If there's one downside to having found a home we'll love and enjoy for many years, it's that we no longer get to spend part of our weekends checking out houses with two people as sincere, friendly, knowledgable and fun to be around as Jim and Jimmy Nappo. I would recommend them wholeheartedly to anyone I know and I already know that I'd want their help when it comes time to sell our house and find another. One of my good friends referred us to the Nappos, and from our first meeting with them, I knew they were the right choice. As first-time home buyers, the thought of navigating the hyper-competitive Silicon Valley market was daunting. But you're in great hands with the Nappos - they've been serving this area for decades, and it shows in their knowledge of the market, the good and close relationships they have with just about every agent in the area (and good relationships w/ other agents matter a ton, I've come to realize!), their practical advice, professionalism, constant follow up and communication, availing themselves for questions any time, patience, a network of people they know who can help you fix or maintain things for the house if necessary...I really could go on. But what strikes me even more is how much they simplify what truly is a complex process. They think many steps ahead, and have the perfect balance of (as any good realtor should) letting you call the shots, while knowing when to step in and bring up important questions you should consider at just the right time, without overstepping and steering you a direction you don't want to go. They're like a friend that's looking out for your best interests, who also happen to be one of the area's best realty teams and can make the right deal happen. Jimmy said something on one of our weekend house tours that nicely sums up why I would recommend the Nappos to anyone I know with full confidence: "I don't just want to get you a great deal - I want to get you a great house." And that says so many things - they're not purely interested in doing a deal just to do one and get a commission on it. Nor are they purely interested in getting you into the most expensive house you can afford because it would benefit them. They do it the right way - they really help you find something that'll be a fair deal and also be a house that truly reflects what you set out to find. They take the time to get to know you, they pick up right away on what you value, and they work hard to find that for you. Even in instances where we were stressed and seemed to settle for some aspect we weren't quite happy with, they'd keep us honest and remind us of what we set out to find. At the end of the day, they treat you how anyone would want to be treated. They look out for you and they know that if they do things the right way and do right by you, you'll be a repeat customer. And we will be.