Aug 1, 2016
I hope this email finds you well and happy. From your signature line I am thrilled to see you are being lauded with positions and accolades in your professional field's organizations--well deserved.
After a year away on active duty, im happy to be heading back to the lovely home you alone made happen for me. I speak of you at least 2-3 times per year, EVERY year, since 2012, when you literally saved my dream home from slipping through my fingers.
After a several months long grueling (and somewhat demeaning due to the excessive written assurances and reference letters I was instructed to provide) process with a major national lender, they pulled out less than a month before I was supposed to close despite their ongoing assurances my military reserve income would not be an issue.
Talking to you for the first time I was immediately put at ease with your kindness, respect, and patience while listening to my ordeal. Your calm demeanor and sincerity in admitting it was a unique financial situation and not one you fully understood but that you would investigate in order to explore options was filled with respect and empathy. Your firm resolve and enthusiasm for solving the puzzle were also evident and the trust and respect I had for you was born (not easily earned, by the way).
Even if the outcome had not been favorable, you would have retained that admiration, trust, and respect. As fate were to have it, though, you put the mortgage together in less than a month and saved my real estate transaction that ended up closing in the month that saw the bottom of the recent real estate market. As the piece de resistance, the value of my home has gone up over a third.
I've meant to recount this tale to you for years, but sometimes (i hope) it means even more to hear it later in order to fully absorb the gravity of the lifelong impact youve had by being a consummate professional and good soul.