Jun 1, 2015
Initial walkthrough of the house, they recommended that we not paint the ceiling which was stained in parts Then, during both the open house and agent open house several prospective clients commented that the main reason for no interest was the ceiling stain. Trish and Ellen then told us to have the ceiling painted and acted like it was my fault when we asked them for their opinion.
Every time I asked for good streets/neighborhoods in our target area, Ellen responded "some are good." Well, which ones?!
Can't rate this one low enough. Written/oral communication skills are extremely poor and need improvement for future clients. Declined to mention several prospective buyers that reached out to them and never let us know. Both verbal and email comm. was cryptic and hard to understand. Did not explain any part of the home selling process to us. Never told us what kind of marketing they did on our home other than listing it on realtor.com
Very minimal. Several incidents where we reviewed contracts of potential offers and discovered mistakes. Ellen also had difficulty troubleshooting issues with the e-signature forms. Before the closing date, she emailed us with the time and date of the closing that were incorrect from our previous discussions. She incorrectly referenced the sales proceeds on the HUD-1 statement.
Several times during the negotiation process, the buyers walked away from the offer. I, as the seller, had to brainstorm ways to get them interested again. I feel like this is where the agent should be helping me.
I felt like a very small client that was wasting their time.