Oct 25, 2017
Wow. Susan Hertz is an extraordinary real estate agent. I've worked with 4 other real estate agents over the years and I'm picky -- and I would choose Susan again in an instant.
Susan helped us identify a house and stayed with us every step of the way, recommending an excellent inspector, mortgage banker, and other subcontractors. She also educated us about the process in North Carolina and what was reasonable to expect.
Susan is knowledgeable, hard-working, flexible, professional, friendly, down-to-earth, resourceful, realistic, and an outstanding problem solver.
She is also incredibly persistent. We had a problem with lots of mold in the crawl space of our brand new home, and she worked on resolving the problem longer than I would have -- and I am one tenacious chic. She first worked with the builder's representative, then -- when we didn't get a satisfactory response from them -- she went up the chain and up the chain and up the chain. For weeks she worked on getting the answers we needed (where did this mold come from? how are you going to keep it away?). I gave up, frankly. There was no other inventory in our price range in the neighborhood we wanted, or she and I would have both walked away from that deal. (We never did get satisfactory response, by the way -- the builder is Lennar.) If there's one person in the world I want fighting for me (outside of my family), it's Susan Hertz.
My sister recommended Susan to me -- she bought and sold three houses with her. At one point in the crazy process, I texted my sister "have I told you how much I love Susan Hertz?". She wasn't surprised.