JoEllen Mason

Agent Berkshire Hathaway HomeServices York Simpson Underwood Realty - Durham

JoEllen has lived in Durham since 1993, having relocated to the Triangle from Oakland, CA. She is an avid hiker and enjoys camping, kayaking, bicycling and participating in triathlons. As a former Emergency Department nurse, she understands what it's like for people who feel the stress and pressures of making big decisions. As she jokingly points out however, most people don't die from a real estate transaction. So she uses humor and insight to help her clients face whatever challenges their next move might bring without losing perspective along the way. Her primary joy in life is being a parent to her son whom she affectionately calls "an old soul." When speaking of her son, JoEllen's typically focused and professional demeanor softens as she expresses heartfelt gratitude for having him in her life.


I can't say enough good things about JoEllen! I've had the pleasure of working with her twice. The first time was when I moved to the area and bought my first place in 2010; when it was time to move away and sell in 2017, it was a no-brainer to call on her again!

JoEllen is amazing to work with. She's personable, honest, responsive, and upholds the highest ethical standards. Both times I worked with her, she did a remarkable job helping us make the right decisions for ourselves - presenting all the information we needed, laying out options, helping us consider possibilities. When there were hard choices to be made, we knew that we could rely on her guidance. She went above and beyond in so many ways! If you want the peace of mind that comes from having a total professional looking out for you, you've found her.
JoEllen is a consummate professional. We had worked with her years ago. Then we unwisely worked with another realtor recently and it was so horrible we remembered JoEllen and went back to her. The experience was like night and day. I always felt safe with JoEllen's manner and expertise. She can walk into a house and notice all of the things I never thought of. When we were getting more anxious about finding a home and may have made some impulsive decisions, JoEllen reminded us what we were looking for. She never forced her opinion on us and was always fully prepared with research to help with our decision making. We are thrilled to have our home now, and we are forever grateful for her intelligence, patience and guidance through the process of looking for our home.
G Crabtree Spaces
We have known and worked with JoEllen over the years. When she lists our homes, we have found her to be very knowledgeable of market value. She is loves Durham and it shows! She can tell you about the different pleasures of the many Durham neighborhoods.

Her ability to listen and her quite confidence is manifested in her calm, steady demeanor. She is very responsive to questions and always get back to you in a timely manner with correct information. While offering you excellent feedback, she is never pushy or acts like she is in charge. She is extremely honest and willing to go the second mile to help her clients.

One way she gives back to the community is by serving on the board of the Eno River Association. We highly recommend JoEllen as a seller or buyers agent.
JoEllen was a fantastic agent who always had my best interest in mind. As a first-time homebuyer, the idea of buying a home seemed overwhelming, but JoEllen took great care to educate me about the process. She went above and beyond at every step of the transaction, even making herself available once the deal was done. A complete professional- I could not recommend JoEllen enough!
JoEllen is a steady, highly ethical, super knowledgeable, creative, responsive, detail-oriented force. She was always ready to listen and offer honest feedback, allowing us to make informed decisions. She helped us get stunning photos of our home that brought a significant amount of attention to a slower area of the market. She skillfully advised and executed on so many diverse areas of the process - pre-inspection repairs, marketing, social media, staging, open houses, post-inspection and negotiations. She powered us through a sale in the dead of winter, quite a task. You are in great hands with JoEllen. Highly recommend.
Broker in Charge
When I think of JoEllen, the two things that come to mind is “How can I best serve my clients,” and Integrity. She comes from a service background which shows up in everything she does. The way she treats her co-workers, our staff, vendors and the agents on the other side of the transaction is a team approach philosophy. She puts her heart and soul into her work and always does her homework. You can count on JoEllen to do what she says she will do. I highly recommend JoEllen.
When we decided to look to buy our first house, we already knew we wanted to work with JoEllen, as so many of our friends had in the past and recommended her highly. She helped us through the whole process, from figuring out what we wanted to making a smart offer to getting all inspections and estimates completed with trusted companies. Her knowledge of the local house market and also local home-related businesses is priceless! She was patient and enthusiastic, and extremely attentive. After closing and the move, she continues to be available if we need information about anything. I feel sorry for people who dislike their realtors, because that was so far from our experience. I always recommend her to friends, and if we ever need to sell/ buy again, she's our first call.
We've worked with JoEllen several times over the years and the experience has always been terrific. JoEllen's market knowledge, responsiveness and amazing effort on our behalf is always outstanding. Her attention to detail and awareness of those finer points which matter (and which most buyers would likely miss) is a huge asset. You always feel like you're her top priority and never feel pressured -- she's a joy to work with!
My first home-buying experience was extremely positive, which I attribute directly to having JoEllen as my realtor. Across the board from starting to look at houses to after closing, she was (and continues to be) helpful, informative, and supportive. She acted as an interpreter, advocate, negotiator, resource, navigator, and sounding board. We developed a trusting relationship over the course of the months I was looking for houses. I felt very comfortable with and well-represented by her communications with other realtors and sellers. In fact, I was repeatedly struck by her nuanced communication skills and ways of approaching people and situations. She is seriously an expert.

Her responsiveness and in-depth knowledge the real estate market were invaluable in Durham's competitive market. When a home went on the market while I was out of town and was sure to sell immediately, JoEllen visited the home the first day it opened on my behalf and took over 30 minutes of video footage of the house along with her running commentary.

It being my first time buying a home, I had many questions. I never felt like she tired of my questions and she was great at giving me a heads-up about what to expect further down the road. I never felt crowded by her, but supported in a way that made the home-looking and home-buying process one without anxiety and fear. I also never felt pressure in any sense or driven by JoEllen's personal thoughts. JoEllen was great about asking me questions to help me think through my own positions, values, potential regrets, and hopes. I'm so thankful for all of JoEllen's efforts, but more importantly, who she is as a wonderful person. I am in a home of my dreams and went through a pleasant, supportive, trusting home-buying process thanks to her.
JoEllen has made the buying process of our home stress-free, thanks to her attention to detail, her great knowledge of the real estate market and her responsiveness. As our buyer's agent, she always had our best interest in mind when it came to negotiations, inspections and communication with the seller. She always thoroughly answered our questions and she was always very patient as we were first time home buyers. We definitely appreciate the fact that she was still available to answer our questions even after closing and mediate an issue we had with a previous repair made on the home before closing. We feel like JoEllen genuinely cares about her clients and this is why we absolutely recommend her.
JoEllen was amazing. She listened to our goals for selling, helped us work out a timeframe, offered resources as we needed and quickly answered all our questions. Her market analysis was spot in, we received a full price offer within four days of listing. Closing was seamless! I'll be using her services again.
Stop looking for a realtor and contact JoEllen. My wife and I bought a house in 2016 for 200k and JoEllen was amazing. She went way above and beyond to make the process as easy as possible. At first I wanted to find people for all the hiring situations (inspection, hvac, lawyer, etc) and then we had a family tragedy. I just didn't have the energy, time or want to figure out who was the best provider. JoEllen stepped up and handled everything and it turned out well. All her recommendations were great and they provided excellent service. For example we had a bunch of trouble with lenders because they would promise one thing and then provide another. JoEllen recommend cari decandia at corporate investors mortgage group and she was great. The loan came through on our terms without any hassle. JoEllen helped us look at a bunch of houses and she was never pushy. I look forward to selling/buying another house with JoEllen in the future.
JoEllen was there for me as I bought a house, sold it and started another house search. When I say "was there for me" that's key because she was there every step of the way helping me from start to finish on both buying and selling. You won't find a better realtor. She knows the market, is your best advocate, is a good negotiator, and goes the extra mile to help you on everything from finding a good lender to a contractor who can fix a broken window at the last minute. I'll be calling her again soon.
JoEllen helped me every step of the way and I could not have done as well financially (or emotionally) without her! Selling my first home after living there 20 years is very challenging and I trusted her with every detail and she came through for me better than I ever could have imagined. I would recommend her highly and without a single reservation. I am so grateful for her help and expertise.
JoEllen helped me when I first purchased my house and several years later when I sold it. I'm so glad I got to work with JoEllen again. In addition to her knowledge of the market and process, she really helped navigate all the repair work even when there were problems with the warranty company approved businesses. I completely underestimated how much a selling agent does and would have pulled my hair out without her.

JoEllen is very professional. She is assertive while maintaining relationships. She advocated for me but also helped me understand what to expect. She is extremely on top of things and easy to work with. Even the buyer's agent commented on JoEllen being one of the best in the business. I would highly recommend her would absolutely use her again.
I can't imagine working with a more competent and kind realtor than JoEllen. My partner and I were looking to buy our first home in Durham and JoEllen made it easy and fun. She was patient and helpful when we had to make decisions - big and small. She is very knowledgeable about the Durham housing market and helped us to navigate everything from the housing search to the negotiation process and closing. I highly recommend her!
We cannot praise JoEllen enough. We recently bought a home with her and she made the process so much less stressful than experiences we have had in the past. She was so knowledgeable and went out of her way to do right by us. She even made great recommendations for repair work. Moving to an area we did not know, working within a tight deadline, and in a market as competitive as the Durham area, JoEllen got us our dream home and a more than fair deal. We appreciate her strong advocacy for us, honesty, and the fact that she looked out for us every step of the way. JoEllen is the realtor you need.
It was a pleasure working with JoEllen as buyers recently. She found the house that checked all of the boxes! Even though the house presented some issues, she worked tirelessly to make sure they were resolved in our best interest. She was patient, and always available to answer and questions or concerns. JoEllen is a person of high ethical, moral, and professional standards and we were grateful she was representing us in the buying process. We highly recommend JoEllen!
In a seller's market, I really needed JoEllen to assist with all kinds of maneuvering. She always listened to what I wanted, never tried to sell me anything (as she respected I would buy when I wanted to), and was honest about the whole process. I would recommend her 100%.
I can't show enough gratitude towards JoEllen for walking me through my first home buying experience. The benefits that a competent, compassionate Realtor has during the buying process is immeasurable. JoEllen patiently went over situation after situation with me, always answering with kindness and care. We viewed many homes together, and she was very quick to get the viewings scheduled.
I can't recommend JoEllen highly enough! She has been wonderful to work with, and I look forward to working with her in the future!
-Thank you so much :)
I absolutely cannot say enough good things about my experience with JoEllen. When I first met with her she explained that she was a full-service realtor, but I had no idea that to her what that actually meant was that she would become a full partner in the entire process. I don't know many realtors, who, weeks after closing, will take on the process of meeting and negotiating with contractors until the work is complete. I also don't know many who will, on more than one occasion, spend time on their hands and knees in a dark, wet, moldy crawlspace trying to figure out what needs to be done. Not once did she make me feel I was asking too many questions (and I know that I was). Not once did she say she couldn't help with something (and I know I certainly would have if I had been in her shoes). And, almost two months after my closing, she's still staying connected and offering me advice. And when I tease her about how I know she can't help me forever, she just smiles and keeps going. As a single mom with no knowledge of the process, it was a huge relief to know that I had someone like that in my corner going to bat for me. In addition, one of the most telling things to me was working with the contacts to whom JoEllen referred me (everyone from the mortgage broker on the front end to the inspector to the contractors on the back end). You can tell a lot about a person by their associates and how they work with them. All of the people JoEllen recommended were consummate professionals who clearly have immense respect for JoEllen and for the way she conducts business. I could go on all day, but to summarize I will just say: she is a smart, tough, fair negotiator and a person of high integrity with an incredible work ethic who takes pride in the work that she does. I can't think of anything more you would want from someone during such a high-stress, high-stakes process.