Oct 10, 2018
We could not have asked for a better experience.
Tom demonstrated mastery of what I consider to be one of the most critical skills necessary to truly be a professional and a successful real estate broker. He is an effective listener. He heard what we had to say and made sure he completely understood what we were saying.
With that, honestly, the process was easy. From the outset, Tom absorbed as much information and detail as we could provide and skillfully navigated us to a number of desirable property considerations that met all of our "must have" parameters. His approach was not all about "selling" but rather to work as a learned consultant working on our behalf to filter through both the positives and negatives of certain property considerations. His preparation was superb. From our initial conversations all the way through the process, he would probe to insure he had a complete understanding of us, his clients. As a result he was then able to anticipate our questions and concerns and either address them directly, provide further perspective or direct us to where we may find satisfactory answers.
His time management was excellent. He did not waste our time with presenting properties that didn't meet our buying template nor would he allow us to stray off course in the process. Properties that we had vetted online that we had a curiosity about but fell outside our clearly defined parameters, Tom was informed and prepared to educate us as to why it was not a viable candidate for consideration. Finding a visually desirable property only to realize you can't afford it, it has certain issues that we had already detailed as being unacceptable or potential problems we had not considered was a frustration that we did not encounter and we are truly grateful for his guidance.
Once we had identified a desirable property and made the initial offer, his time and process management expertise was clearly evident. We discussed and then mutually established a set of goals for him to negotiate on our behalf and if successful, then a critical path for the time we had budgeted for completing this process. He successfully met or exceeded every benchmark. He successfully negotiated the price we were comfortable with; successfully negotiated the ancillary items we had interest in; seamlessly managed the scheduling of the various required inspections and other services; kept me apprised on at least a daily basis where each outside service was in their processes, both those we selected as well as those that were dictated by the lender. We knew where we were every step of the way in the process and on a real time basis. Tom made this a very comfortable relationship and was available whenever I had need of his advice, contacts and expertise. That level of comfort is an incredibly important attribute when traveling uncharted waters such as an investment of this magnitude. Tom helped me sleep at night knowing he had this under control. Nice.