BlackCloud Networks

We're a local provider of IP and VoIP telephone systems based in Stockton, CA and serving small businesses across most central California communities. Our mission is to help small and medium-sized businesses increase their revenue and productivity while reducing costs with reliable, state of the art internet based phone systems. When you call us, you talk to a knowledgeable consultant who takes the time to understand your objectives and recommend the right solution.

VOIP Business Telephone Systems Stockton | Office Phone System, Virtual PBX | Manteca, Modesto, Galt, Lodi

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Recommendations (50)

Sep 16, 2016

Erika Pinilla recommends Joseph McClish

Logistics Manager

Joseph took his time to understand our needs and make the adjustments necessary to get the changes we needed done. He did everything in his power to make sure we were properly setup. Even when an ideal solution was not available, he allowed us to make the decision on what we would want. He was quick to respond and act based on our needs. His help was greatly appreciated and valuable.
Sep 15, 2016

Voltaire Pabustan recommends BlackCloud Networks Service Team

Clinical Director

BlackCloud Networks comes highly recommended by our office. The Service Team constantly surpasses our expectations and any IT, computer, or telephone issue is usually resolved the same day. Our staff are now able to work seamlessly without interruption due to hardware or software issues and are very confident in knowing that BCN is only a phone call or an email away from troubleshooting and resolving the problem. Since hiring BCN, our staff have seldom had any IT problems and, as a result, productivity has increased dramatically. Anyone considering a top-level and professional team of IT specialists should definitely give BlackCloud Networks the opportunity to partner and collaborate.
Sep 14, 2016

Sharon Stevens recommends BlackCloud Networks Service Team

Quality office manager

I would highly recommend BCN. I am very impressed with their service and professionalism. Since we have been with them, we rarely experience any problems and when we have had a problem it has been resolved within hours.
Sep 9, 2016

Steve Brown recommends Joseph McClish

Controller

Joseph was very helpful in modifying our non business hours phone greeting which allowed us to cancel another vendor's answering service. He was very thorough in providing options and persistent executing the modification until he provided exactly what we wanted.
Sep 6, 2016

Valentina Calvert recommends Joseph McClish

Legal Assistant

Joseph set up the phone system for our office. It was a big change from our old system. Joseph sat down with everyone in the office and spent time going over the system. He has made himself available whenever we have had questions or encountered issues.
Sep 6, 2016

Karen Ley recommends BlackCloud Networks Service Team

Receptionist

Black Cloud does a great job for F&H Construction! When we have an issue I am able to call them and they take care of us without delay. If it is a simple fix, I just pop them an email and within a short time they have resolved the problem! I would definitely recommend Black Cloud!
Sep 1, 2016

Denise Castles recommends Joseph McClish

President

Joseph McClish has gone above and beyond the call of duty. He is always there to help with any situation that arises. The whole BlackCloud Network team are amazing to work with. The service they provide is quick and reliable. I would highly recommend BlackCloud Network and Joseph McClish to anyone looking to upgrade their phone / internet service.
Thank you Joseph for all your support!!
Aug 30, 2016

Brian Cummings recommends BlackCloud Networks Service Team

System Administrator

I was very impressed with the service i received from BCN. They promptly got back to me with an email and follow up phone call. My issue was resolved within 24 hours and my system was back up and running. I would recommend black cloud networks to anyone who needs micro dish services. We use their satellite internet for our phone system and also as a backup internet.
Aug 30, 2016

Cheryl Seals recommends BlackCloud Networks Service Team

HR Manager

We have had Blackcloud Network for a few years now. One thing that has impressed me is that no matter how long we have been with them, when I call with a problem, they fix it right away. Most companies that I have worked with in the past only keep that kind of service for their "NEW CLIENTS". Thank you Blackcloud for always being there day or night.
Aug 30, 2016

Patricia Krause recommends Joseph McClish

Deputy City Clerk

Joseph has been a pleasure to work with. I've never had an issue getting in touch and getting a call back when services are needed. He is knowledgeable of his product and always strives to make sure we are well taken care of.
Jan 5, 2016

Aza Saakian recommends BlackCloud Networks Service Team

Office Manager

BlackCloud Networks Service has been a joy to work with. They are incredibly knowledgeable, translating to efficient and effective customer service. Jerry and Joseph have made the process of switching phone systems easy with their positive attitudes, availability, and patience. I would recommend them to anyone who wants to be valued and paid attention to as a customer; I've received top notch products and service!
Dec 4, 2015

Lisa Mouldenhauer recommends BlackCloud Networks Service Team

Office Manager

When our company relocated we reached out to BlackCloud Networks to see if they could perform the same service we had with Comcast Business. In fact they could and they also saved the company several hundred dollars monthly in the process. The customer service received by Comcast was adequate, however, one never speaks to the same person twice and trying to navigate through one department to the next was frustrating. With BlackCloud Networks we have found the customer service received to be outstanding. The technicians are extremely knowledgeable and when reaching out to BlackCloud Networks one is in touch with the same familiar professionals who installed the system. We highly recommend this company.

Jul 13, 2015

Robbie Villanueva recommends Joe Surprenant

General Manager

BlackCloud Networks provided excellent service. Their staff is friendly, helpful and knowledgeable. Our company is very satisfied with the service BlackCloud has provided and we recommend them for your business needs.
Jul 13, 2015

Derek recommends Joe Surprenant

President

Joe and his team were able to come in and provide a solution that either met and exceeded all our other options for phone and internet service that we were looking for. The install and integration process was as smooth as we could of hoped for with IT changes and their service levels since install date have been great. Five star recommendation.
Jul 12, 2015

Paul Tualla recommends Joe Surprenant

Fire Chief

I would highly recommend Joe and his staff at Blackcloud Networks for their superior customer service. When our agency was looking into VOIP Phones and network solutions, the Blackcloud staff was very helpful in assisting us with our needs. When we recently added equipment, I was surprised that the next day the equipment was installed without delay. I appreciate their care and customer service. We will be expanding our operations and i know the staff at Blackcloud will be able to meet our needs without a doubt.
Jul 12, 2015

Robert Boulet recommends Joe Surprenant

Principle Owner

It is extremely rare to find a company that not only provides great products and services but also truly understands the value of the customer. BlackCloud Networks has the right focus, a determination for getting it right, and a commitment to excellence. My first dealing with BlackCloud was at a local veterinary office. What impressed me the most was not that everything went perfectly but that it did not. The customer had an issue that caused the phones to drop calls. This was an extremely difficult issue to troubleshoot from my end as the IT consultant. Here is what impressed me. Communication, never once did this company leave the customer waiting for a response. Ownership of the issue, never once did I feel that they were trying to pass the buck. Determination, they persevered until the issue had been resolved and the customer was content. I have to tell you finding just one of these traits is very rare in today’s world and BlackCloud Networks possess them all. I would wholeheartedly recommend them and their services.
Apr 8, 2015

SCOTT JOHNSON recommends BlackCloud Networks

MNGR

OUR PHONE SYSTEM HAS MADE IT TO THE 21st CENTURY. JIM WAS GREAT TO ANSWER ALL MY QUESTIONS, AND I KEPT COMING UP WITH THEM! HE WAS EASY TO WORK WITH AND EXPLAINED ALL THAT WAS GOING TO HAPPEN TO GET OUR NEW PHONES UP AND RUNNING. WE REALLY DIDN'T HAVE TO DO ANYTHING. HE AND HIS TEAM TOOK CARE OF US VERY WELL. THANKS, JIM AND BLACKCLOUD!
Dec 2, 2014

Gay Cummins recommends Joe Surprenant

Administrative Assistant

It was a real pleasure working with Joe and the crew. Any questions we had he was good to answer and helping us learn the phones. Any issues we had with equipment, whether it be user error or equipment issue, he was very helpful in getting things going for us. We would have no problem calling him again if and when we do another upgrade on our equipment.
Dec 1, 2014

Samantha Brooks recommends Joe Surprenant

Owner / Office Adminsitrator

It has been a delight working with Joe Surprenant with BlackCloud. His easy manner and friendliness makes for a good working relationship. He was very informative regarding the services provided by BlackCloud and how those services could work for the betterment of our hospital. The transition from our old system to the new went very well, and whatever bumps in the road we encountered he was there, in person, to deal with them and get things up and running. I am looking forward to a long professional relationship with Joe and BlackCloud.
Nov 26, 2014

Marcia Herrmann recommends Joe Surprenant

Owner

Joe Surprenant at BlackCloud has been very responsive to any concerns we have had with our system over the years. Joe along with Joseph have also helped us out when issues had nothing to do with BlackCloud.

We appreciate their professionalism.

Nov 13, 2014

Gene Templeton recommends BlackCloud Networks

Technology Coordinator

Jim is an experienced professional with an exceptional knowledge of telephony and networking. He looks after the customer's interests like he had a stake in their company. He is exceptionally responsive to the customer's needs and concerns, and able to explain the various options available and their benefits. I have worked with Jim since 2007, relied on his expertise and always been thankful for it.
Nov 7, 2014

Patricia Krause recommends Joe Surprenant

Deputy City Clerk

Joe Surprenant and his team at Blackcloud have been wonderful to work with. They take the time to listen to our needs and do their best to meet them.
Nov 7, 2014

Robert Micheletti recommends Joe Surprenant

President- Micheletti & Associates

Excellent service and follow up --

We are happy with our move to BlackCloud and Joe did a wonderful job.
Oct 24, 2014

bob recommends Joseph McClish

lazy network man

You are doing an awesome job of making me look good amidst all this differing equipment and their configurations. You deserve a big raise bro!
Oct 20, 2014

Mitch Taylor recommends Joe Surprenant

CIO

Joe Surprenant and BlackCloud Networks provided us with several times the bandwidth of our previous provider, and at a lower cost. The transition to BlackCloud was seamless, and the service has been very reliable. On the rare occasion that we have had a problem, Joe and his team have been very responsive and professional. I am very happy with the quality and service that I continue to receive from BlackCloud Networks. I would highly recommend them.

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