Jul 12, 2015
It is extremely rare to find a company that not only provides great products and services but also truly understands the value of the customer. BlackCloud Networks has the right focus, a determination for getting it right, and a commitment to excellence. My first dealing with BlackCloud was at a local veterinary office. What impressed me the most was not that everything went perfectly but that it did not. The customer had an issue that caused the phones to drop calls. This was an extremely difficult issue to troubleshoot from my end as the IT consultant. Here is what impressed me. Communication, never once did this company leave the customer waiting for a response. Ownership of the issue, never once did I feel that they were trying to pass the buck. Determination, they persevered until the issue had been resolved and the customer was content. I have to tell you finding just one of these traits is very rare in today’s world and BlackCloud Networks possess them all. I would wholeheartedly recommend them and their services.