Susan Outon

VP | Sr. Escrow Officer Chicago Title Austin
Escrow Officer, Susan Outon has been in the Title Business for over 35 years. But at Chicago Title we like to say it’s more like 100 years, because that’s how smart Susan is when it comes to the title business! Whether she’s working with buyers or sellers, Susan Outon will make sure that you and your clients are well taken care of. Since joining Chicago Title there has never been a problem Susan could not solve. You have a question? She’s got an answer. Never hesitate to give Susan a call; she loves a good challenge!
Mar 15, 2016
Realtor with Kuper Sotheby's International Realty
Susan always does a great job. She goes above and beyond and takes care of any and all problems and issues seamlessly. I wish all escrow officers had her professionalism.
Feb 3, 2016
Broker, Pirani Properties
There is no substitute for experience, and Susan Outon has a unique mix of experience and resourcefulness that gets the job done to everyone's satisfaction. Her proactive communication and timely response to queries helps ensure smooth closings and happy homeowners.
Dec 24, 2014
REALTOR® with RE/MAX Austin Associates
Susan Outon puts the word close in closer. I like to use her to close my real estate clients' transactions because I know she will get right on the job and attend to every detail in a timely fashion. I have had many closings with others where I never had a single interaction with the actual closer throughout the entire process until we sit down together the day of the closing. Susan has a good processor, but when there is a bump in the road or I have a question during the transaction, Susan is always accessible to talk to, plus she'll go out of her way to take care of any issues that might arise.
Sep 11, 2014
Susan and Kathy did a great job for me. The buyers' lender failed to meet the closing deadline causing enormous stress on both parties. Susan and Kathy were wonderful working with the lender and both parties by keeping them calm throughout the transaction.
Sep 9, 2014
Broker, Crawford Realty, Inc.
It's my pleasure to write a letter of recommendation for Susan Outon. I have known Susan for approximately 15 years that she has worked at Chicago Title and hold her in the highest regard.

Her excellent command of closings and the ability to address the need of each client makes her an outstanding professional in the field of the Title Business. She is knowledgeable, organized and always striving for the best.

She and her staff aare definitely an asset to Chicago Title
Sep 5, 2014
Realtor at Private Label Realty
Susan was great to work with and really took care of things behind the scenes to ensure a smooth transaction. She will go the extra mile to make things happen and takes a lot of pressure off of her Realtors. This was my first transaction with Susan, but now that I know she is in Westlake, I will be happy to send more contracts her way.
Aug 27, 2014
Broker for seller
I was completely satisfied with Susan Outon's handling of the closing for my Nokonah condominium listing. It was a quick close so time was of the essence on getting required documents to the buyer. It was also a challenge because the buyer was out of town so it was a mail out close, and many changes had to be made with closing documents at the buyer attorney's request. Susan and her assistant Kathy were very helpful and professional in getting the job done. They were flexible in rescheduling closing times. We were even able to close one day early! I appreciate your work on a job well done.

Thank you,

Betty Boon
Betty Boon, REALTORS
Aug 25, 2014
Susan was wonderful with my clients who were first-time buyers. She patiently explained things even on the lending side and made the whole experience much less stressful for them.
Aug 25, 2014
Better Homes Austin Realty, Broker/Owner
Susan Outon is one of the BEST closers in the business! She is quite knowledgeable, efficient and so personable. My clients that close with her for the first time are always impressed and she seems to know just how to "adjust" to their individual styles and personalities. I love when you call, if she is not otherwise involved with another, she will actually pick up the phone and talk to you. She returns calls timely, too. Her assistant, Kathy, is great, as well. I love working with both Susan and Kathy and the other Chicago Title personnel I have come in contact with over the last few years. They get 5-stars every time!
Aug 25, 2014
Susan Outon has been closing my transactions for years. Her exemplary professionalism is always appreciated. The depth of knowledge she has on title work gives me peace of mind. Her enthusiasm at the closing table and patience in explaining everything to the clients makes her a true asset to Chicago Title. She and Kathy keep me in the loop on all of my closings as well as give me any heads up I might need to avoid delays in closings. It is a pleasure to recommend Susan Outon to anyone who wants a great closing experience!
Aug 1, 2013
Associate Broker - Amelia Bullock
Susan is professional through and through. She has found solutions for my clients so many times. I don't even know the number. The best part about using Susan for your title services is that when you hand her a file, you don't have to keep checking on it to see that the work is completed properly. I can work without worrying about something slipping thru the cracks. Her work is always complete and professional. She is the dream title officer.
Jul 16, 2013
I have been working with Susan Outon for over 5 years and she clearly has an in-depth knowledge of title issues, resolution and understanding. Her expertise is a great asset to Chicago Title and her customers. She is my "go-to" escrow officer and has never let me down!
Jul 15, 2013
Broker, Realtor
I have been working with Susan for well over 15 years, even before she began working at Chicago Title Co. Susan is very thorough and professional and I know that I can always rely on her to make even the hardest closing look easy.
Jul 15, 2013
Susan Outon is the best escrow officer in town! I love that she handles all the issues and problems that arise during most transactions effortlessly and seamlessly - from no survey to no probate on mom's will when she died in 1963 to remote signings for clients in Australia! She is a true professional and knows the business thoroughly. I can relax when she is "in charge."
Jul 13, 2013
Real estate agent
Susan Outon at Chicago Title is an expert in her field & I have been doing business with her for years. She goes above & beyond to get the deal and to get the contract closed on time. If you want a closer that is experienced,dependable, conscientious, friendly & timely, I highly recommend Susan.

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Chicago Title Austin - Team Members