Lay Xaochay

Branch Manager/Escrow Officer Chicago Title Sacramento
Sep 21, 2018
Absolutely NOT!
Jul 25, 2018
We have worked with Lay for many years, and we continue to work with her because her and her team are always focused on creating a great customer experience.
Jun 28, 2018
Dependable and on time
May 22, 2018
Lay Xaochay was amazing during a very stressful and difficult escrow. She had a very positive attitude, kept anxious clients calm, provided realistic timelines and over delivered her service. Very rare in today�s business world. I will be happy to recommend her again. Eileen Passanisi, MBA, CA BRE Broker 00546818 since 1976.
Apr 25, 2018
Once again Lay, Jennifer, and Shelby have done a great job for me and my clients. They kept me and my clients informed every step of the way. They answer the phone when called; it may sound simple, but it can mean the difference between closing and not closing an escrow. I have full confidence in the 3 of them to handle most, if not all of my future escrow.
Apr 25, 2018
Lay and Jennifer make a great team. I appreciate their quick responses to issues that have arisen during the transactions.
Mar 25, 2018
Jennifer Phan, Assistant Escrow Officer was very friendly and very thorough on explaining the processes. I would highly recommend working with Jennifer. She provided excellent customer services.
Dec 30, 2017
I don't think that it just me because I have done business with Lay Xaychao and Jennifer Phan for so many years that they give me special treatment. I think it is the way they do business. They would accommodate signing at 7:30 am or 7:30 pm since that the only time client is available. They inform you every step along the way of the transaction so you know where things are at at all time. They make first time home buyers feel easy by explaining clearly what documents are important to pay close attention. They help difficult sellers to feel comfortable by explaining clearly all the fees and charges. They help to relate a positive, wonderful image about you to the buyer or seller which may lead to possible repeat business for you. I am glad to have them as part of my team.
Dec 6, 2017
Jennifer and Lay helped me in my first transaction. They walked me through every step of the way and kept in communication during the entire process. They went above and beyond with keeping me, as an agent, in the loop and helped me become knowledgeable on the process. I will definitely open escrow with them again.
Sep 17, 2017
Great service, and very patient with this long closing.
Aug 15, 2017
Lay Xaochay and her team do an awesome job in getting my transactions closed. Thank you.
Jul 28, 2017
Sales Executive
Lay and Jennifer are like a well oiled machine. They are knowledgeable and professional, while providing the best customer service in the business. I always feel comfortable referring my Elk Grove clients to them.
I am happy and blessed they are part of my team.
Jul 28, 2017
Sales Executive
Lay, is extremely knowledgeable in the title and escrow profession. She’s great at figuring out solutions before potential problems arises. Lay always delivers great service with a smile. Any real estate team would be very fortunate to have her on it..
Jul 21, 2017
Very proffesional and knowledgeable.
Jul 7, 2017
I can always count on Lay Xaochay and Jennifer Phan....great team work!
Jun 4, 2017
Lay Xaochay, her Assistant Jennifer Phan, and the rest of the team went above and beyond the call of duty for our file. This is the second time I've worked with lay on a transaction and she has displayed consistent knowledge, professionalism, and responsiveness.
May 22, 2017
I had a great experience working with Lay Xaochay, Escrow officer and Jennifer Phan, Escrow assistant. They are both knowledgeable and helpful with all escrow related maters. I have and would recommend them to clients and co-workers for all escrow related maters.
Apr 20, 2017
Lay Xoachay and Jennifer Phan are my two go to gals for anything escrow related. I have use them both for all of my escrow needs since 2006. They are always response quickly, professional, and knowledgeable at what they do. I will always recommend them to my friends and family and colleagues.
Apr 14, 2017
My normal Escrow Officer, Debbie Thomas (Folsom) is amazing. 100% on the spot, ready, and goes the extra mile EVERY time. ALWAYS my first choice and will always be.
Apr 11, 2017
My escrow officer Lay Xaochay and her partner Jennifer Phan in the Elk Grove location always makes me feel "Special" like I am the only agent they are dealing with when I know they have other transaction. They have exceptional communication skills and provides me with what I need in a timely manner. They are professional, hard working, and very knowledgeable in what they do. Best of all I love their positive attitude and kind voice when they talk to me or my clients!
Dec 14, 2016
No I was not happy with the experience I had with the escrow overall.

My Associations

Chicago Title Sacramento - Team Members