Apr 10, 2017
Recommendation for Erin Goodall
Erin Goodall is the best of the best. I've been a Realtor for almost 15 years. I got to experience Fidelity regently, as one of my clients had a family member at Fidelity and wanted to use them. Erin is an exceptional escrow agent. She is incredibly knowledgeable, personable, very good with my clients and explains the process to my clients more than any other escrow agent I've worked with. She takes the time with my clients when they are signing. She explains how to handle utilities, who and when to call, etc. I go to all of my signings. I felt like myself and my clients were an important part of her day and not just someone she was signing. When you are signing with Erin, you feel like you are her only clients. She never acts rushed and she answers my client's questions. Most of my past experience with a various closing agents, you are signed by someone else, not the escrow agent you've been communicating. Not with Erin. She works the file from start to the very end and that includes signing them. THAT IS VERY IMPORTANT TO ME. It's also comforting to my clients, as they sign with the person who has been communicating with them from the very beginning. The staff was kind and welcoming. Felt like a big family. Everyone was so nice. Title report was extremely quick and title emailed me the info very quickly. Overall wonderful experience. I never take the time for these surveys, but I wanted to for this one. Thank you!