Jul 23, 2014
Ok this story isn’t going to sound believable but here goes.
I recently opened an escrow through Vicki Rose at Fidelity Title in Danville (as a buyer). The transaction was for a single family home in Concord and the seller’s agent insisted as part of their counter offer that we use Vicki to escrow the transaction.
The title came back with an easement issue that required research and correction, but we couldn’t get anyone from the utility company to call us back. Numerous calls were placed by the seller, by the listing agent, by me as the buyer, and by Title Company all of which went unreturned. After the contingency period lapsed we were forced to extend it while trying to resolve this issue.
Vicki continued placing call after call with no luck. Vicki would not let this go unresolved so next she literally got in her car and drove to the office at Bishop Ranch where the easement had been drawn up 14 years earlier. To fully understand this effort it should be noted that the easement was with Pac Bell which was later acquired by AT&T. The directory at Bishop Ranch doesn’t even list them as a tenant anymore. Vicki was making a last ditch effort to get this issue resolved.
Sure enough, she was able to find someone who could connect us with someone who could connect us with yet another person that could finally help us resolve our issues. Not only could they resolve the title exception, but I was able to get a permanent contact for any later maintenance issues with the equipment, the fence or the area covered by the easement.
I have worked with a number of title companies and until now thought they were all about the same. Now I have seen how the “Nordstrom’s” of Title companies operate and treat their clients. I hope to use Vicki for all my future title needs.