Jan 29, 2016
I wanted to share my experience with you on my closing with Doris Derosier. I am an agent in San Mateo County which is where the property is located. I was asked by the seller, Ken Mattson before I wrote the offer if I wouldn’t mind using Doris with Fidelity. He stated that even though she was located in Fairfield that Doris was who he trusted with all his transactions and that she would make it very easy and accommodating for my buyer. She did more than that, she went above and beyond in so many ways to help get this closed! She is a true professional with a great attitude! I was a little hesitate about using someone so far out of the area but I have a soft spot for Fidelity National, as I pretty much started my career with Randy Quirk when we were a “New little Title Company” in San Mateo County, need I say more…
As I worked my way up and became VP/Sales Manager, thanks largely to Randy’s recommendation it became very clear to me that most of the calls or letters I received about an employee were typically negative. Most people don’t take the time to let a manager hear the good things that an employee does, I know I’m guilty of that too. Doris did such a great job I wanted to make the time to let you know. What really strikes me is that she and I will probably not do business again just because of proximity but yet she still went out of her way to give amazing service!