Jun 5, 2015
Shelby was extremely professional and proactive. I was away from my desk working with underwriting when we were supposed to be sending closing documents over. Shelby’s calls and emails weren’t returned very promptly, and she was pretty much left hanging. Despite this, she stayed calm, demonstrated excellent customer service, and went out of her way to make this closing happen on time. She kept the buyer calm while he was waiting in the lobby to sign. This is the first home that the buyer has ever purchased, and he has been really nervous for the closing. I am so grateful she was able to make the closing happen today!