Orlando Diaz

Sr. Loan Consultant - San Francisco - Montgomery St. Guarantee Mortgage NMLS #238849 / 1850 - CA BRE #01475255 / 01215943
Orlando has been in the financial services industry for 15 years. He spent most of that time in the area of software development, specifically developing applications that would be used by consumers, as a step-by-step customer support application. This and other areas of customer support helped him better understand the best way to provide thorough step-by-step support to his clients.

He feels that as a loan consultant it’s critical that his clients know they can rely on him as their single point of contact. He’s here to help them have a good experience and smooth transaction. He prides himself on personal service.

Equal Housing Opportunity
NMLS #238849 / 1850
CA BRE #01475255 / 01215943

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Jul 6, 2018
Site Manager
Orlando was able to help us refinance our home under trying circumstances. He was always available for us. I would highly recommend Orlando to anyone looking for help with their refinance.
Jul 2, 2018
Realtor
Orlando did a great job for our buyers, everything was easy start to finish!
Jun 26, 2018
Orlando is professional, creative, and intrepid -- thanks to his tireless efforts I succeeded in securing and closing on a challenging refi. I could not have done it without him!
Jun 26, 2018
home buyer
I had a very good experience with Orlando Diaz (San Francisco office) in Aug 2015 when I bought a home in Oakmont outside Santa Rosa. He took over from another excellent agent, John Manley, in working with me after John had a medical leave. It was a tough , stressful, and draining process to find a home to buy as I am an older, single, disabled woman, who had little experience with real estate agents at that time. To say I was naive and overly trusting is an understatement. As a result, I had two bad experiences with a couple of untrustworthy real estate agents before finding the right one with Orlando (and John's ) encouragement on the third try. Orlando was understanding, kind, patient, honest, not pushy, and walked me through the mortgage process. He found me a good mortgage with a very competitive rate. It was actually the best rate available to me, according to the son of a close friend, who has written mortgages for major banks for decades, and who kindly reviewed the mortgage that Guaranteed/Orlando found for me.
Jun 8, 2018
Maternal Child Director
Orlando was great- He answered my questions day and night. H walked me through some areas of confusion and even sent in documents for me that I would not have been able to do in a timely manner. I would recommend him and Risa Meyer to anyone who was interested in financing or refinancing ther home.
Thanks to both of you.
Beth
Jun 6, 2018
Wholeheartedly recommend Orlando! He went above and beyond to help us with getting quickly and fully pre-approved and for us to subsequently close on our home. He made himself available outside of typical business hours when it mattered most.
May 31, 2018
Mr. Diaz did a Refinance for in May 2018. The information required from me was sent over a secure transfer site. He was with me daily, letting me know what was additionally required to complete the package. He arranged for the Title Company Closer to meet me at a third party location to facilitate the final paperwork signing. I felt that he was at all times professional, knowledgable, and had my best interest throughout the process. I highly recommend him as your Loan Specialist, and his company, Guarantee Mortgage.
May 29, 2018
businessman
We had a very challenging loan given the unique ownership structure of the house. The underwriters required a huge amount of documentation to evaluate the loan application. Orlando painstakingly went through the process with us always looking for the optimum way to present our data in response to the underwriters requirements. He was responsive, efficient, TIMELY and thorough with followup.

What could have been a nightmare was made to be an efficient, professional process. He was at all times pleasant, patient and encouraging.

At the end, I told him that whatever he was getting paid it wasn't enough!!!

I would highly recommend him without hesitation.

Mar 2, 2018
Orlando took care of ALL the details and made our refi super-easy.
Jan 7, 2018
client
Orlando Diaz is great! He listens, he responds, he offers viable options and then he performs! What better combination of assets could be offered? We trusted every step of the way and he exceeded our expectations. We would readily recommend Orlando to anyone wishing for a good, conscientious and dedicated loan broker...Three cheers for Orlando - he deserves them all.
Sep 17, 2017
I would most certainly recommend Orlando to close friends and family. My experience was absolutely positive. He had some serious hurdles to to overcome with our particular package and was totally relentless in he's efforts. He stayed in contact and kept us updated to the last second. He does not take no for an an answer. He takes the ball and hits the hole. So you better have your best safety on that side of the field. Lol
Fine job Orlando !!!
Aug 20, 2017
Customer
As a first time homebuyer and small business owner, Orlando was able to help me secure a jumbo loan when others couldnt/wouldnt, Thanks.
Feb 22, 2017
Customer
Orlando was our broker on a vacation property in Tahoe. Super easy to work with and took care of all the details. I'd recommend him in a second
Feb 10, 2017
Lake Tahoe Realtor
We just closed on a beautiful property in Truckee, CA and Orlando was my clients lender. Typically my business partner and I try to use local lenders because of our unfortunate history working with out of the area lenders; there is nothing worse than a lender who is MIA through a transaction, who has poor communication skills and we are not able to visit them at their office if needed. Orlando, easily exceeded our exceptions; he was always quick to respond, easy to speak with and always one step a head of the game! I would recommend Orlando to any friends or family of mine.
Feb 10, 2017
Customer
Orlando was my broker when I bought a house back in 2011. He did an amazing job and I was very pleased with his work ethics.
Due to his hard work and customer relationship, I decided to contact Orlando once again to refinance my home in 2016. Again Orlando went above and beyond his duties.
Orlando is the type of person I wouldrecommend to anyone.
Jan 25, 2017
Flight Attendent
Orlando is a great friend and now I know a trusted broker. He worked lightening fast and we close in under a month. He was quick to solve any issues and develops that came up during closing. I can highely recommmed him and would say you would be hard pressed to find a more genuine and extremely dedicated person.
Jan 25, 2017
Director of Sales
I have worked with Orlando on three deals. In two cases there was a better deal available after starting the process with one lender. Bottom line, Orlando will make sure you get the best deal available to you. He's also great at providing guidance and perspective given your situation.
Jan 4, 2017
Digital Directoy
I strongly recommend Orlando. Thanks again for your help and hope you work with you again soon!
Nov 7, 2016
MD
Orlando recently helped me with refinancing my condo in SF. Orlando has been in the business a long time and is very knowledgeable. The loan process can be complicated and there is always some degree of uncertainty about the interest rate and associated costs of the loan. Orlando gave me a very accurate picture of what to expect. Due to factors outside of his control we needed a lock extension for my refinance. Orlando worked hard and got the cost of the lock extension, which was more than $1000, covered by his company. I would recommend Orlando without any reservation and am currently working on another refinance with him.
Oct 20, 2016
Chapralis
This was by far the best experience I've had acquiring a loan. Orlando was efficient and always available to address my concerns. The whole process was fast and seamless.
I would definitely recommend him
Sep 6, 2016
I recently worked with Orlando for the purchase of my first home. This turned out to be a very difficult purchase, yet Orlando accepted the challenge of an accelerated closing date with one road block after another, and did a fantastic job for me. He worked closely with my real estate agent and title company to get everything in place, and it was much less painful on me than I expected. I will absolutely go back to Orlando when it's time to refinance. Thank you Orlando!
Aug 30, 2016
Orlando is terrific. He has helped me with a number of refinancings. He is always professional, knowledgable and flexible. It is a pleasure to work with him, so much so that I recently recommended him to other family members.
Aug 25, 2016
Homeowner
I've been working with Orlando since early in the 2000's on multiple refinancings. He has always been a pleasure to deal with; he is knowledgeable and informative. Having worked with him since well before the financial crisis of 2008 and up to our last refinance this year, it is apparent that there is no situation or environment that will keep him from getting the job done. He is very highly recommended.
May 2, 2016
Orlando did a phenomenal job negotiating the often arbitrary rules of the lending banks. He worked tirelessly on our loan process and helped us close on time when I doubt many others would have succeeded.
May 2, 2016
Orlando did a phenomenal job negotiating the often arbitrary rules of the lending banks. He worked tirelessly on our loan process and helped us close on time when I doubt many others would have succeeded.

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