Nov 15, 2018
Active Duty Navy
If you’re thinking about going through one of those big name lenders and dealing with them over the phone every time (IF you can get a hold of them), do yourself a favor and just stop right there.
There was an episode of The Office when Dwight and Jim were pitching to a potential client. The strategy was to emphasize their excellent customer service. At the end, Dwight handed the potential client his business card and said “it’s got my cell number, pager number, home number and my other pager number. I never take vacations, I never get sick, and I don’t celebrate any major holidays.” Needless to say, they got the client.
Now, I’m sure Tami takes a vacation occasionally and celebrates holidays, but I’d never know. Her incredible customer service might be the best my wife and I have ever experienced. A lot of situations that could have just been simple Q&A’s turned into full conversations that left us feeling both more knowledgeable and confident in the home buying process. By the way, we are first time home buyers so there were several questions we peppered Tami with along the way.
HomeStreet not only beat the “big name” companies out with their offered rates, but provided unparalleled customer service that made our home buying experience an absolute joy.
It’s with my highest recommendation that if you’re looking for a lender, pick up your phone and give Tami a call. I’m certain that your first Q&A conversation with her will lead you on a path similar to the one we experienced.
Thanks again, Tami!