Matthew Sursely

Loan Officer HomeStreet Customer Service Center NMLS ID: 1235084
May 8, 2019
CEO
Matthew was great to work with. He was responsive, and quickly got us to a set of options for our HELOC, and helped make closing as smooth as possible. I'd work with him again in a heartbeat.
Dec 17, 2018
Sr. Site Merchandising Manager
Matt was very knowledgeable made my assumption process painless. I've had my loan with Home Street bank for over 3 years and had to remove my ex husband's name from the loan. Spoke with a loan officer prior to Matt and was told I had to do a full refinance; however, interest rates are a lot higher this year. I had been shopping around for a good rate, but decided to call Home Street Bank one last time. This time I got Matt and he advised me to do an assumption which keeps the current low interest rate and cut down on the unnecessary closing costs. Matt also did a great job following through with the process and connecting me with the right people to ensure I got the right answers. Would definitely recommend him to family and friends.
Dec 12, 2018
Matthew worked w/ my wife and I and we were very pleased with the level of service he provided. He communicated where we were in the process at all times, and what to expect next, as we moved through the loan process.. He made what can sometimes be a laborious process simple and I highly recommend Matthew.
Dec 11, 2018
Manager
Matthew made the process easy for my wife and I. He was there to answer all our questions and was tremendous at making sure the transaction was done on time. I’ve worked with many in the industry and he definitely is someone I’d look to work with again. I can’t say enough about his level of customer service and consistent communication.
Dec 11, 2018
Meat Cutter
We had a great experience working with Matthew Sursely purchasing our home. From our first phone call, and all through our loan process, he made it an easy and great experience for us. He was always available, providing updates, and provided excellent knowledge to us along the way. We would recommend Matt to our family and friends when purchasing their next home. Thanks again for the great service!
Dec 10, 2018
Director, Technology Consulting
Matt provided excellent service and advice during my loan process. He answered all of my questions and helped me sort through a number of different loan options (VA, conventional, term length, etc.) to find the right loan for my specific needs. He really took the time I needed to make sure I was comfortable and I understood my mortgage. Matt stayed in touch with me throughout the lending process and made sure I knew what to expect. I would absolutely recommend Matt to anyone looking for a home loan or to refinance a current loan.
Dec 8, 2018
Home owner
I am happy to recommend Matthew for your home loan or refi needs. From the beginning and throughout the process Matthew was helpful, friendly and kept the process moving forward to completion. We appreciated Matthew's guidance along the way and are happy we worked with him as he always kept our needs in the forefront of his work with us. Would highly recommend Matthew without reservation.
Dec 7, 2018
Travel Support Supervisor North America
Matthew provides excellent service and expert advice. If you are applying for a loan and have a ton of questions like I did, Matthew is your man. He was very patient with me as I learned the process and asked a million different questions and was available any time I needed him. I would highly recommend Matthew Sursely to anyone.
Dec 7, 2018
Architect
Matt has been super helpful throughout the closing process since day one, he was on top of everything and response to our questions on time, with his help, our closing process only took about three weeks. The communication was clear and transparent, I would definitely recommend him to my friends to get their dream homes.
Dec 7, 2018
Retired
Matt and his assistant were on top of every detail during my HELOC application process from initial application to Escrow closing. He truly acted in my best interests throughout.