Mark Carroll

Branch Sales Manager HomeStreet Kennewick Home Loan Center NMLS: 403920


Mark has been in the lending industry for over 13 years as a home mortgage consultant, and has received “Circle of Excellence” and “President’s Club” honors for current and previous employers each year. He started in the mortgage industry back in 2004, after a career in professional baseball where he played in the Seattle Mariners organization for over 7 years. Once retiring from baseball, he immediately began helping others achieve their dreams of homeownership and also providing financial counseling to looking for ways to improve their lives.

From the start of Mark’s career, he realized the importance of doing what is right and vowed to always being upfront and honest with his customers, with the ultimate goal of ensuring his clients were more than satisfied after their loan process was complete. Now, the majority of Mark’s business comes from repeat clients and referrals from their personal friends/family members, which is a true testament to the care he puts into each person he has the chance to talk to.

He believes in following through on what he says he will do, and more importantly educating his customers to ensure they completely understand the process of buying a house, the programs and options available, and that they are receiving the absolute best option available for them. As a result of Mark’s strict attention to detail and extreme thoroughness with every single transaction, his satisfaction levels are some of the highest in the company, and he is commonly told how easy of a process it was for his clients.

As homeowners here in the Tri-Cities, Mark & his wife have built, purchased & sold homes previously and can offer a unique and valued perspective for all homebuyers. Whether his clients have financing, new construction, remodeling, tax or real estate questions, he has the knowledge and experience to help them

Share

Jul 6, 2018
Mark Carroll was amazing to work with. He made what can be a stressful process very easy. He and the team at HomeStreet Bank explained everything every step of the way. We were originally told it would be a 30 day close and we wound up closing 10 days early. We would definitely recommend Mark Carroll!

Thank you again,
Dan & Pam Puckett
Jun 28, 2018
Physician
Our broker recommended Mark when my husband and I began the house buying process. We were very impressed during our first visit for pre-qualification: Mark spent roughly two hours explaining the process and going over loan options. My husband and I were thankful for his patience and willingness to explain the benefits/pros & cons of various loan options and structures. Once our offer was accepted on a home, Mark and his team ensured we would close in 30 days. Indeed, we did close in 30 days! The home buying process can be stressful enough, and we are thankful that Mark helped us to navigate the home buying process and minimize stress with our home loan.
Jun 26, 2018
Scientist
We had the pleasure to work with Mark Carroll for getting a mortage for our new home. Everything was very smooth and easy. It took less than 1 month for the closing date. Highly recommended.
Jun 26, 2018
Hospital Liaison
Mark was always timely, polite and patient with us during our home buying process. He made the transaction less stressful and provided us with clear details of what to expect. I highly recommend.
Jun 16, 2018
Teacher
Mark is awesome. He was always available to help us with whatever we needed. Our process was quick and smooth. Thank you Mark for all your support and help as we walked together through the process of purchasing our home. I highly recommend Mark.
Jun 6, 2018
Dr. Counseling Psychology
I would highly recommend Mark Carroll and HomeStreet for lending needs. Mark was the ultimate professional and excelled in customer service. He anticipated questions and provided me information before I needed to ask. He was easy to contact and responded quickly. Mark and his team never skipped a beat. It was the easiest lending process I have ever encountered. I give you ten stars!
Jun 5, 2018
Mark and his team did a fantastic job with our home loan.
Thank you
Jun 1, 2018
Mark Carroll did a great job, he got everything done on time and as planed.
May 23, 2018
Rocio Marquez
When I say “my team” I say it with pride , and my team included Mark Carrol. My closing date did not get delayed on their end what so ever and they send you friendly reminders of the items needed in order to make sure closing goes as planned . Truly honored to say I own a home and that I was able to accomplish that by going through home street . Recommend to anybody trying to buy a home !
May 23, 2018
Mark was wonderful to work with as a first time home buyer. He explained every part of the process and was very knowledgeable. He was readily available to answer questions and he made the whole process seamless.
May 11, 2018
Educator
Mark was exceptional. He informed us about all of the different loans available. He was very helpful and took the time to explain the loan process and answered all our questions we had about the process. I highly recommend him to anyone looking to buy a new home.
May 9, 2018
Attorney
I highly recommend Mark for any mortgage or refinance services. He provided exceptional customer service with prompt responses and clear explanation to our questions. He made the process quick and easy.
May 8, 2018
Mark was very patient with us during our home loan process and took the time to explain every step so we could understand it. We would highly recommend Mark to friends and family. He is quick to respond with detailed answers in a professional and friendly way. Thank you Mark!
May 8, 2018
Mark is very helpful and easy to work with. Answered all of our questions even after work hours and is very thorough..thanks Mark!
May 4, 2018
Homeowner
As a first time homebuyer, it was great to work with someone as knowledgeable and patient as Mark. He walked me through the home buying process, honest and always available to answer questions. It was a great experience to work with him!
May 4, 2018
Homeowner
Mark was very professional and proactive during the loan process. It was a very smooth experience, especially since we were from out of state. We would definitely refer Mark to our friends. We plan to use his expertise again on a future transaction.
May 4, 2018
Homeowner
Mark was great! The whole process was very easy and Mark was very organized which helped things go smooth. I did a VA Home loan and HomeStreet Bank was the 3rd bank we tried. Mark and the team at HomeStreet really made the process quick and easy. It was really like night and day compared to the other banks we tried.
May 4, 2018
Homeowner
Mark was more than helpful in the purchase of our home this past year. He explained all of our options to us, reviewed all the details and even helped us out when things were "out of the box" to address. He was great to work with & we will definitely use him again in the future.
May 4, 2018
Homeowner
We not only use Mark for our personal loans but we highly recommend him to all our clients. I have worked with many lenders over the years. Many good, plenty bad but few exceptional. Mark is exceptional. If you want a smooth transaction then I suggest you call Mark!
May 4, 2018
Homeowner
I totally recommend Mark to everyone whom is in process buying a home. He is a very honest, upfront, and knowledeable individual in this industry. We are very happy to have included Mark in our new journey. I totally would continue referring people to him anytime. Great Job, Mark!!!
May 4, 2018
Homeowner
Mark was very helpful. Most was handled online after or first meeting making it very convenient. All was ready to go well beforethe title company was ready to close
May 4, 2018
Homeowner
Was probably the most pleasant experience of borrowing a ton of money I've ever done... Completely painless, even with some of the required paperwork...Thanks Mark and Staff!!
May 4, 2018
Homeowner
The home buying experience can be extremely overwhelming! Mark and the people in his office were very knowledgeable, and very accommodating to our schedules and our needs. We would get communication immediately, as soon as anything was happening with our loan. We knew what was going on at all times during the purchase of our home.
May 4, 2018
Homeowner
My husband and I worked with Mark for about 2 years. He helped us get where we needed to be so qualify for our first home loan. Once we were qualified, he helped us through the process with patience and was extremely helpful. I would recommend him to anyone looking to purchase a home!
May 4, 2018
Homeowner
Mark was very helpful, knowledgeable, and professional throughout my expedited home loan closure process. I would highly recommend his services to anybody out there looking to finance a home!