Mark Carroll

Branch Sales Manager HomeStreet Kennewick Home Loan Center NMLS: 403920


Mark has been in the lending industry for over 13 years as a home mortgage consultant, and has received “Circle of Excellence” and “President’s Club” honors for current and previous employers each year. He started in the mortgage industry back in 2004, after a career in professional baseball where he played in the Seattle Mariners organization for over 7 years. Once retiring from baseball, he immediately began helping others achieve their dreams of homeownership and also providing financial counseling to looking for ways to improve their lives.

From the start of Mark’s career, he realized the importance of doing what is right and vowed to always being upfront and honest with his customers, with the ultimate goal of ensuring his clients were more than satisfied after their loan process was complete. Now, the majority of Mark’s business comes from repeat clients and referrals from their personal friends/family members, which is a true testament to the care he puts into each person he has the chance to talk to.

He believes in following through on what he says he will do, and more importantly educating his customers to ensure they completely understand the process of buying a house, the programs and options available, and that they are receiving the absolute best option available for them. As a result of Mark’s strict attention to detail and extreme thoroughness with every single transaction, his satisfaction levels are some of the highest in the company, and he is commonly told how easy of a process it was for his clients.

As homeowners here in the Tri-Cities, Mark & his wife have built, purchased & sold homes previously and can offer a unique and valued perspective for all homebuyers. Whether his clients have financing, new construction, remodeling, tax or real estate questions, he has the knowledge and experience to help them
Sep 7, 2018
Mark was very thorough handling my complex transaction. He communicated the intricate details completely. I would recommend Mark for any transaction.
Sep 7, 2018
My husband and I were purchasing our first home and had a lot of questions. Mark helped us though every step of the way. I was always impressed at how quickly he responded to emails and phone calls. I would recommend him to everyone!
Sep 3, 2018
Cathy Davis
Mark and Katie went above and beyond to make our families dream happen! Thank you for such an amazing job!
Sep 2, 2018
mr
I found mark to be freindly and knowledgeable. he was helpfull and happy to answer my questions.
Aug 29, 2018
Teacher
Mark was so helpful and easy to work with throughout the entire selling and building process. My husband and I were working with a VA loan and a first time home building experience and Mark kept us in the loop on all aspects of the process. We always had phone calls and emails from someone within the HomeStreet Office to make sure the everything was ready to go when the time came to move. I would highly recommend Mark to anyone and everyone!
Aug 28, 2018
Mark did an awesome job! I was honestly surprised on how hard and complicated things got and he never gave up on us he kept going until we got our house! I’m hapoy to say that he’sa great guy and a great worker for the company! I totally recommend Mark Carroll for you if your wanting to buy a house!
Aug 28, 2018
Mark Carroll did an excellent job for us with the last mortgage loan we completed with him. I would definitely recommend Mark Carroll for any of your financial needs future or present. Thanks Again Mark, Bert Wright!
Aug 21, 2018
Journeyman Foreman
Mark was amazing. He is very informed and can answer any question. He helped us throughout the entire home purchasing process and was available all the time to either take my call or see me. I appreciate all he has done for us and would recommend him to anyone who is also looking to purchase a new home.
Aug 21, 2018
Mark made it incredibly stress free for my husband and I getting into our first home. He had phenomenal communication with us throughout the entire process and was easy to reach at any time of the day if we had any questions. He was kind, very professional and always willing to help us. There honestly isn’t any one I could think of that could do their job better than Mark, he enjoys what he does and it shows. He is also very knowledgeable about the entire loan process. We are very appreciative of how easy he made this process for us, all of the hard work he put in and his diligence in getting us into our home. We would definitely go through Mark again in the future and we highly recommend him! Thank you again Mark!
Aug 21, 2018
Load planner/shipping clerk
Mark and his team did an outstanding job processing my loan application. Everything was done in a timely manner and was as stress free as possible. My thanks to Home Street Bank for a job well done.
Aug 17, 2018
As a first time homebuyer, it was great to work with someone as knowledgeable and patient as Mark. He and the team at HomeStreet Bank explained everything every step of the way. I highly recommend Mark. Thank you Mark and the team at HomeStreet for all your help.
Aug 15, 2018
We had chose Mark for two home loans now for a good reason. He is quick to respond and very thorough with describing the process and cost. He is trustworthy and always there to answer questions.

We had some issues with a low appraisal and could not get a response from the seller. When they finally accepted the appraisal amount, Mark and his team were very quick to close.
Aug 14, 2018
Home Street Client
We had some issues with another lender on a cash out refinance we were trying to get. After several months of no progress with them, we gave up. We thought there was no way to accomplish our goals. Then Mark was recommended to us, so we contacted him. He and his team guided us through the complicated steps which sometimes meant several emails a day. The refinance went through perfectly and now we are using the cash to make necessary upgrades to our house. Thank you Mark! You gave us our dream home!
Aug 14, 2018
Business Manager
Mark has helped me out with financing my last two homes. He is very efficient and thourough. I highly recommend him and Homestreet if you are looking to finance a home. Mark and his crew are good communicators and they walk you through the process making it simple and painless.
Aug 13, 2018
Mark Carroll was very great at keeping us informed the whole way through the process of purchasing our new home. He was always quick to return our calls and would answer our questions when we didn’t understand the paperwork. I would recommend him to anyone!
Aug 13, 2018
Home Owner
My experience with Mark Carroll, and Home Street Bank, was nothing but positive. From the very beginning, Mark took great care of my wife and I, and our new home purchase and loan. I would recommend Mark and Home Street Bank to anyone who needs a home loan.
Aug 3, 2018
Sales
Phenomenal Team and great work by Mark and his team. Were able to get closed in less than 30 days!
Aug 3, 2018
My husband and I really liked working with Mark @ Homestreet Bank! He made the whole process smooth and easy. Mark answered all of my questions or concerns in a timely manner anytime I emailed, called, or even texted him. I recommend Mark if you want things to go fast and smooth! Thanks Mark!!
Aug 3, 2018
Mark made purchasing our home stress free. Mark is very knowledgeable and forthcoming with information and the home buying process. Mark was available anytime we had questions. I would recommend Mark to anyone that is looking to purchase a home.
Aug 3, 2018
Us army
Mark helped my wife and I throughout the process and made it easy and painless. He did his job fantastically as I was and am deployed over seas to help my wife out with any issues she had and was an email away from me when I had any questions and he’d respond as soon as he could
Thank you Mark
Aug 2, 2018
Great job! Very helpful!
Jul 24, 2018
Home Loan Lendee
Mark did an amazing during the process of purchasing my first home. He goes in depth with the specifics so he feels that you completely understand everything. Even if he was out of town, either himself or a designated peer helped guide me with any questions I came across. Responses were thorough and give in a timely manner. I highly highly recommend to work with Mark Carroll.
Jul 6, 2018
Mark Carroll was amazing to work with. He made what can be a stressful process very easy. He and the team at HomeStreet Bank explained everything every step of the way. We were originally told it would be a 30 day close and we wound up closing 10 days early. We would definitely recommend Mark Carroll!

Thank you again,
Dan & Pam Puckett
Jun 28, 2018
Physician
Our broker recommended Mark when my husband and I began the house buying process. We were very impressed during our first visit for pre-qualification: Mark spent roughly two hours explaining the process and going over loan options. My husband and I were thankful for his patience and willingness to explain the benefits/pros & cons of various loan options and structures. Once our offer was accepted on a home, Mark and his team ensured we would close in 30 days. Indeed, we did close in 30 days! The home buying process can be stressful enough, and we are thankful that Mark helped us to navigate the home buying process and minimize stress with our home loan.
Jun 26, 2018
Scientist
We had the pleasure to work with Mark Carroll for getting a mortage for our new home. Everything was very smooth and easy. It took less than 1 month for the closing date. Highly recommended.