Mark Carroll

Branch Sales Manager HomeStreet Kennewick Home Loan Center NMLS: 403920

Mark has been in the lending industry for over 13 years as a home mortgage consultant, and has received “Circle of Excellence” and “President’s Club” honors for current and previous employers each year. He started in the mortgage industry back in 2004, after a career in professional baseball where he played in the Seattle Mariners organization for over 7 years. Once retiring from baseball, he immediately began helping others achieve their dreams of homeownership and also providing financial counseling to looking for ways to improve their lives.

From the start of Mark’s career, he realized the importance of doing what is right and vowed to always being upfront and honest with his customers, with the ultimate goal of ensuring his clients were more than satisfied after their loan process was complete. Now, the majority of Mark’s business comes from repeat clients and referrals from their personal friends/family members, which is a true testament to the care he puts into each person he has the chance to talk to.

He believes in following through on what he says he will do, and more importantly educating his customers to ensure they completely understand the process of buying a house, the programs and options available, and that they are receiving the absolute best option available for them. As a result of Mark’s strict attention to detail and extreme thoroughness with every single transaction, his satisfaction levels are some of the highest in the company, and he is commonly told how easy of a process it was for his clients.

As homeowners here in the Tri-Cities, Mark & his wife have built, purchased & sold homes previously and can offer a unique and valued perspective for all homebuyers. Whether his clients have financing, new construction, remodeling, tax or real estate questions, he has the knowledge and experience to help them
Reasearch scientist
Mark did a great job and the loan application process was so smooth. He was always so helpful and patient in the whole process.
Jan 12, 2019
My wife and I just moved back to the US from China. We are new to the Tri Cities and were introduced to Mark Carroll by our real estate agent Greg Tripp. Mark proved to be just the person we needed to overcome all the obstacles of purchasing that home.
Due to our previous stent of living oversees, we encountered a plethora of complications trying to finalize the funding for this house. Mark was not only patient as we weathered multiple setbacks but was proactive in helping us find ways to remedy those issues. Time and again, he reached out on our behalf to find a way to make this house our home. Such drive, cordiality, and professionalism are a rare commodity in our experience, however, with Mark they were more than abundant.
Should you be in the market for a house, I am confident, the high level of commitment, graciousness, and patience Mark demonstrated on our behalf, will serve you the same and will ultimately land you the home you are longing for.
Don't risk your investment with anyone else.
Jan 7, 2019
Mark was fabulous from start to finish. This process was so easy and we were actually able to close earlier than expected. I would wholeheartedly recommend Mark Carroll if you're looking for a professional who knows the business and truly cares about his clients.
Dec 30, 2018
Mark was very helpful in explaining the loan process and providing a variety of options when I relocated to the tri-cities.
Dec 28, 2018
Sales/Designer/Project Manager
I have purchased many homes which means I have had many experiences with lenders. What I remember most when getting loans are the difficult to work with lenders who have no time for questions and often unavailable. The other ones I don't remember at all actually. With Mark this has been a whole step above all other experiences. He was always great with being available no matter the time or day, and excellent with explaining our options. I will use Mark Carroll from now on.
Dec 27, 2018
Sales/Design/Project Manager
Mark had all the information & answers we needed & was a pleasure to work with.
Dec 24, 2018
Mark made the entire mortgage process so easy and smooth! He was always available to help out and answer any questions and responded so quickly!! I couldn't have asked for the process to go any better! We are looking forward to continuing to work with HomeStreet Bank.
Dec 24, 2018
Federal technician
Overall Mark was awesome he gave us all the information as well as getting things taken care of as soon as possible so we were not scrambling at the end
Dec 18, 2018
Our first home purchase
He was always available for any requests
Excellent experience working with him
Highly recommended
Nov 25, 2018
My husband and myself would recommend Mark as a home mortgage consultant anytime. Mark and his associates treated us as if we were their number one clients. We couldn't ask for a better Manager handling our mortgage needs. Thank you.
Nov 24, 2018
IT Manager
I gladly recommend Mark for your next mortgage needs . He kept us informed throughout the process and was always there to answer any questions . Thank you!
Nov 24, 2018
Mark was quick Fast and resourceful!
Definitely made our experience ENCOURAGED AND SUPPORTIVE ;)
Nov 21, 2018
This was our second home purchase with Mark. He was outstanding once again! He was with us 100% of the way. He is the best!
Nov 16, 2018
Mark provided outstandingly awesome service when I applied to HomeStreet for a home loan. In addition to answering my questions promptly and thoroughly, he frequently anticipated my needs and pro-actively provided information I would want to have. He was always warm and gracious, but professional. I appreciated the way he was willing to take the time to educate me regarding the home purchasing process and terms related to it. Since I was selling my condo at the same time I was buying a house, his advice and info assisted me in both transactions even though he was only actively involved in one of them. I'd call that "going above and beyond" which Mark consistently did. He and his team coordinated with my buyer's escrow company in order that I could sign my closing documents at a location convenient for me in western Washington and was thus able to have the keys to my new home as soon as I arrived in eastern Washington. Mark was highly recommended to me by my Kennewick realtor with whom he communicated frequently so we were all "in the loop". I would whole-heartedly recommend him to anyone who wants a knowledgeable, pro-active, on-top-of-the-details, team-playing, friendly banker.
Nov 14, 2018
Office Manager
Mark Carroll made the loan process simple and easy. He kept me well informed and responded to my queries quickly and efficiently. Never once did I wonder where I was during the entire process.
I would highly recommend Mark Carroll to anyone purchasing real estate!
Nov 12, 2018
I recently purchased a home using HomeStreet and Mark made it extremely simple. He is very knowledgeable and helped with any questions I had while putting it in terms I could easily understand. He can be difficult to get a hold of at times but that is to be expected. The times I was unable to reach him his assistant was there to help. Overall it was a positive and pleasant experience.
Oct 30, 2018
Thank you Mark for making a stressful and complicated process seem easy. You and your team were wonderful

Oct 27, 2018
mark and the entire team at Home Street did a great job. The mortgage product was terrific, met our needs and the communication was top notch. Mark addressed every question, responded almost instantly even on weekends and was always a kind professional.
I have purchased 5 previous personal homes and done several different refi's none of those experiences have been as pleasant and as painless as working with Mark and his team. A+
Oct 26, 2018
Mark and his team at Homestreet Bank were very attentive. They stayed on top of everything, kept me up to date at all times and closed ahead of schedule. I would highly recommend.
Oct 26, 2018
I really enjoyed working with Mark. He made sure we had plenty of information to use while making our decision, and was also very communicative and responsive during the home-buying process. I would very much recommend Mark to anyone searching for an honest, informed, and prepared lender.
Oct 25, 2018
Mark & his team were efficient from start to finish & really made the process of buying our home a smooth one. Communication was clear & we always received a rapid response to any inquiry we had (including after-hours & weekends). Everyone was very kind & patient every step of the way, incredibly professional office. They worked hard to have our loan close early & we are so grateful we chose them for our mortgage. We highly recommend Mark & everyone on his team!
Oct 24, 2018
Jessa Bergevin
Mark assisted us with our very first mortgage loan and we couldn’t be more happy that we went with him. He walked us through every step of this process and made sure we had a clear understanding of everything. We had many questions and he was always on top of getting us the answer as quickly as possible, whether it was him or one of his team members. We absolutely recommend him and will definitely be using him again for future transactions.
Oct 5, 2018
Mark was very professional and super helpful. He answered all my questions and gave me a ton of extra details that helped me make what I feel like the best decision for myself.
Oct 1, 2018
Electrical Engineer
My wife and I were looking at houses to buy and our agent Chris Gentry recommended Mark Carroll to us. I am so glad I listened to him!!! Mark is an excellent loan officer. He is down to earth and very pleasant to work with. Extremely knowledgeable and very willing and eager to help. I will recommend Mark to anyone looking for a house!
Oct 1, 2018
Good work from Mark. Good communication