Mark Carroll

Branch Sales Manager HomeStreet Kennewick Home Loan Center NMLS: 403920

Mark has been in the lending industry for over 13 years as a home mortgage consultant, and has received “Circle of Excellence” and “President’s Club” honors for current and previous employers each year. He started in the mortgage industry back in 2004, after a career in professional baseball where he played in the Seattle Mariners organization for over 7 years. Once retiring from baseball, he immediately began helping others achieve their dreams of homeownership and also providing financial counseling to looking for ways to improve their lives.

From the start of Mark’s career, he realized the importance of doing what is right and vowed to always being upfront and honest with his customers, with the ultimate goal of ensuring his clients were more than satisfied after their loan process was complete. Now, the majority of Mark’s business comes from repeat clients and referrals from their personal friends/family members, which is a true testament to the care he puts into each person he has the chance to talk to.

He believes in following through on what he says he will do, and more importantly educating his customers to ensure they completely understand the process of buying a house, the programs and options available, and that they are receiving the absolute best option available for them. As a result of Mark’s strict attention to detail and extreme thoroughness with every single transaction, his satisfaction levels are some of the highest in the company, and he is commonly told how easy of a process it was for his clients.

As homeowners here in the Tri-Cities, Mark & his wife have built, purchased & sold homes previously and can offer a unique and valued perspective for all homebuyers. Whether his clients have financing, new construction, remodeling, tax or real estate questions, he has the knowledge and experience to help them
Nov 14, 2018
Office Manager
Mark Carroll made the loan process simple and easy. He kept me well informed and responded to my queries quickly and efficiently. Never once did I wonder where I was during the entire process.
I would highly recommend Mark Carroll to anyone purchasing real estate!
Nov 12, 2018
I recently purchased a home using HomeStreet and Mark made it extremely simple. He is very knowledgeable and helped with any questions I had while putting it in terms I could easily understand. He can be difficult to get a hold of at times but that is to be expected. The times I was unable to reach him his assistant was there to help. Overall it was a positive and pleasant experience.
Oct 30, 2018
Thank you Mark for making a stressful and complicated process seem easy. You and your team were wonderful

Oct 27, 2018
mark and the entire team at Home Street did a great job. The mortgage product was terrific, met our needs and the communication was top notch. Mark addressed every question, responded almost instantly even on weekends and was always a kind professional.
I have purchased 5 previous personal homes and done several different refi's none of those experiences have been as pleasant and as painless as working with Mark and his team. A+
Oct 26, 2018
Mark and his team at Homestreet Bank were very attentive. They stayed on top of everything, kept me up to date at all times and closed ahead of schedule. I would highly recommend.
Oct 26, 2018
I really enjoyed working with Mark. He made sure we had plenty of information to use while making our decision, and was also very communicative and responsive during the home-buying process. I would very much recommend Mark to anyone searching for an honest, informed, and prepared lender.
Oct 25, 2018
Mark & his team were efficient from start to finish & really made the process of buying our home a smooth one. Communication was clear & we always received a rapid response to any inquiry we had (including after-hours & weekends). Everyone was very kind & patient every step of the way, incredibly professional office. They worked hard to have our loan close early & we are so grateful we chose them for our mortgage. We highly recommend Mark & everyone on his team!
Oct 24, 2018
Jessa Bergevin
Mark assisted us with our very first mortgage loan and we couldn’t be more happy that we went with him. He walked us through every step of this process and made sure we had a clear understanding of everything. We had many questions and he was always on top of getting us the answer as quickly as possible, whether it was him or one of his team members. We absolutely recommend him and will definitely be using him again for future transactions.
Oct 5, 2018
Mark was very professional and super helpful. He answered all my questions and gave me a ton of extra details that helped me make what I feel like the best decision for myself.
Oct 1, 2018
Electrical Engineer
My wife and I were looking at houses to buy and our agent Chris Gentry recommended Mark Carroll to us. I am so glad I listened to him!!! Mark is an excellent loan officer. He is down to earth and very pleasant to work with. Extremely knowledgeable and very willing and eager to help. I will recommend Mark to anyone looking for a house!
Oct 1, 2018
Good work from Mark. Good communication
Sep 7, 2018
Mark was very thorough handling my complex transaction. He communicated the intricate details completely. I would recommend Mark for any transaction.
Sep 7, 2018
My husband and I were purchasing our first home and had a lot of questions. Mark helped us though every step of the way. I was always impressed at how quickly he responded to emails and phone calls. I would recommend him to everyone!
Sep 3, 2018
Cathy Davis
Mark and Katie went above and beyond to make our families dream happen! Thank you for such an amazing job!
Sep 2, 2018
I found mark to be freindly and knowledgeable. he was helpfull and happy to answer my questions.
Aug 29, 2018
Mark was so helpful and easy to work with throughout the entire selling and building process. My husband and I were working with a VA loan and a first time home building experience and Mark kept us in the loop on all aspects of the process. We always had phone calls and emails from someone within the HomeStreet Office to make sure the everything was ready to go when the time came to move. I would highly recommend Mark to anyone and everyone!
Aug 28, 2018
Mark did an awesome job! I was honestly surprised on how hard and complicated things got and he never gave up on us he kept going until we got our house! I’m hapoy to say that he’sa great guy and a great worker for the company! I totally recommend Mark Carroll for you if your wanting to buy a house!
Aug 28, 2018
Mark Carroll did an excellent job for us with the last mortgage loan we completed with him. I would definitely recommend Mark Carroll for any of your financial needs future or present. Thanks Again Mark, Bert Wright!
Aug 21, 2018
Journeyman Foreman
Mark was amazing. He is very informed and can answer any question. He helped us throughout the entire home purchasing process and was available all the time to either take my call or see me. I appreciate all he has done for us and would recommend him to anyone who is also looking to purchase a new home.
Aug 21, 2018
Mark made it incredibly stress free for my husband and I getting into our first home. He had phenomenal communication with us throughout the entire process and was easy to reach at any time of the day if we had any questions. He was kind, very professional and always willing to help us. There honestly isn’t any one I could think of that could do their job better than Mark, he enjoys what he does and it shows. He is also very knowledgeable about the entire loan process. We are very appreciative of how easy he made this process for us, all of the hard work he put in and his diligence in getting us into our home. We would definitely go through Mark again in the future and we highly recommend him! Thank you again Mark!
Aug 21, 2018
Load planner/shipping clerk
Mark and his team did an outstanding job processing my loan application. Everything was done in a timely manner and was as stress free as possible. My thanks to Home Street Bank for a job well done.
Aug 17, 2018
As a first time homebuyer, it was great to work with someone as knowledgeable and patient as Mark. He and the team at HomeStreet Bank explained everything every step of the way. I highly recommend Mark. Thank you Mark and the team at HomeStreet for all your help.
Aug 15, 2018
We had chose Mark for two home loans now for a good reason. He is quick to respond and very thorough with describing the process and cost. He is trustworthy and always there to answer questions.

We had some issues with a low appraisal and could not get a response from the seller. When they finally accepted the appraisal amount, Mark and his team were very quick to close.
Aug 14, 2018
Home Street Client
We had some issues with another lender on a cash out refinance we were trying to get. After several months of no progress with them, we gave up. We thought there was no way to accomplish our goals. Then Mark was recommended to us, so we contacted him. He and his team guided us through the complicated steps which sometimes meant several emails a day. The refinance went through perfectly and now we are using the cash to make necessary upgrades to our house. Thank you Mark! You gave us our dream home!
Aug 14, 2018
Business Manager
Mark has helped me out with financing my last two homes. He is very efficient and thourough. I highly recommend him and Homestreet if you are looking to finance a home. Mark and his crew are good communicators and they walk you through the process making it simple and painless.