Mark Carroll

Branch Sales Manager HomeStreet Kennewick Home Loan Center NMLS: 403920


Mark has been in the lending industry for over 13 years as a home mortgage consultant, and has received “Circle of Excellence” and “President’s Club” honors for current and previous employers each year. He started in the mortgage industry back in 2004, after a career in professional baseball where he played in the Seattle Mariners organization for over 7 years. Once retiring from baseball, he immediately began helping others achieve their dreams of homeownership and also providing financial counseling to looking for ways to improve their lives.

From the start of Mark’s career, he realized the importance of doing what is right and vowed to always being upfront and honest with his customers, with the ultimate goal of ensuring his clients were more than satisfied after their loan process was complete. Now, the majority of Mark’s business comes from repeat clients and referrals from their personal friends/family members, which is a true testament to the care he puts into each person he has the chance to talk to.

He believes in following through on what he says he will do, and more importantly educating his customers to ensure they completely understand the process of buying a house, the programs and options available, and that they are receiving the absolute best option available for them. As a result of Mark’s strict attention to detail and extreme thoroughness with every single transaction, his satisfaction levels are some of the highest in the company, and he is commonly told how easy of a process it was for his clients.

As homeowners here in the Tri-Cities, Mark & his wife have built, purchased & sold homes previously and can offer a unique and valued perspective for all homebuyers. Whether his clients have financing, new construction, remodeling, tax or real estate questions, he has the knowledge and experience to help them

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Apr 17, 2018
My Agent suggested Mark, and I'm very pleased she did! Mark was extremely responsive and professional throughout the process, application to close. His very concise instructions as to what and when information and/or documentation was needed made the entire process smooth and seamless.
Highly recommend!
Apr 17, 2018
Mark was absolutely amazing. He made the home buying process seem as easy as mobile ordering a coffee from Starbucks and picking it up on your way to work. At one point my husband looked at me and said "Is it just me or has this purchase been way easier than the last one?" To which I replied, "It's Mark."

Mark and his team were always available to answer any questions I had in a timely manner and they did a great job of getting all our paperwork up front so there were no surprises as we got closer to closing.

I highly recommend Mark to anyone purchasing a home in the Tri-Cities area! A true pleasure to work with!
Apr 16, 2018
Maintenance Control Specialist in Walla Walla district of USACE
Well prepared and good communicator. He is simply the subject matter of expert in VA home loan and its process. Also noticed that while he was leading the process, he ensured that his team members' knowledge growth by boosting sharing information and following up with customer. This is the most smooth home purchasing experiences I have ever had. I will endorse Mark to anyone who will purchase a new home.
Apr 16, 2018
Mark was so easy to work with and did a great job of letting me know ahead of time how the process would work and what I would need to do to keep everyting on track. He laid out all of my options which allowed me to make an informed decision, and I never felt pressured by him. He and his team were always on top of everything and the process was very smoothe. Thank you Mark for being so easy to work with!
Apr 13, 2018
Owner, Good Cents Home Remodeling and Repairs
Mark Carroll’s professional expertise, eagerness to assist, “can do” attitude, and keeping one step ahead of the financial process has made this house purchase a breeze and pleasurable. I wish buying a car could be so painless. He is definitely a valuable asset to HomeStreet Bank and the mortgage industry.
Apr 3, 2018
Vesna Vlaco
Mark did great job helping me to get my dream come true. After three years of journey and lots of work that Mark and he’s team put it, I’m now in my house. Thank you Mark Carroll!
Apr 2, 2018
David Slater
Mark and his team did a fantastic job of walking my wife and I through not only the lending process but the entire home buying and selling experience. This was the third deal Mark has done for us and each time we've experienced nothing but the best customer service. He is prompt to respond, quick to keep things moving and dives into the details when needed. I highly recommend Mark, especially for those new to the process.
Mar 30, 2018
Mark and his associates at HomeStreet made the loan process pretty painless. It was more than 20 years since our last loan and it was rather intimidating to think about doing it again. It worked out great. Any questions we had were answered immediately. I would recommend Mark to anyone who might be looking at a new home purchase. They were really easy to deal with.
Mar 30, 2018
Mark was incredible to work with! He was there and available to answer all questions every step of the way. We will definitely be recommending him to everyone we know in the future!!
Mar 27, 2018
Spencer Slater
Mark is so great, we have purchased 3 houses with his help. His communication is punctual and informative, I always feel like I’m in the know. I have recommended him to several people already and they have all raved about Mark’s responsiveness and positive attitude. We will be working with him again.
Mar 25, 2018
Mark was such a pleasure to work with! He was incredibly professional and thorough. If we ever had any questions, he would respond quickly with a detailed explanation, and an invitation to call him if we had further questions. We had been through the loan process three times before, and our experience with Mark (and team) was by far the most positive. We highly recommend him to anyone in the process of buying a home. He is VERY good at what he does! Thank you, Mark!!
Mar 16, 2018
Mark Carroll was extremely diligent and forthright when processing our home loan. He was always very professional and offered insights into differing options as they arose. Our loan was processed quickly and with no hoops and hurdles to maneuver around. We would definitely request that Mark be a part of our future endeavors concerning a loan.
Mar 16, 2018
WTCC Hanford Nuclear Facility Manager
Mark was extremely helpful on our last purchase he provided us with a better rate than the national banks, and even beat there turnaround time by more than 15 day's. Really enjoyed his personal touch and responsiveness.... Thanks Mark !!!
Mar 14, 2018
From beginning of the process of buying our home to the end we felt almost in denial due to our past history of other lenders saying they can help and than we halfto wait
so with that being said after signing our loan and having the keys to our home I am truly impressed and have heard many wonderful things from other people in about Mark Carroll
I will highly recommend to anyone seeking a loan for a home
Thank you so much

The Acevedo’s
Mar 8, 2018
Working with Mark was such a great, stress free, and easy experience. He made the approval process as easy as possible. Whenever I had any questions or concerns, he was very prompt to answer me. Mark was extremely polite and professional, I would absoulety recommend him to any one buying a home.
Mar 7, 2018
Scientist
Mark was the reason why I and my wife decided to go with HomeStreet Bank.
On the very first day talking to him for more than an hour, we felt that Mark really cared about us. He listened to us carefully and was taking time to answer each and every question we had until we understood. In the end we had a very good idea of options they offer, which one Mark thought was the best for us and why, and the general time line of what's gonna happen when.
He is enthusiastic and professional, and responds to questions quickly even after closing.
All of these mean that the entire process went rather smoothly though it seemed daunting at first. I highly recommend Mark.
Mar 7, 2018
veteran
Mark did a fantastic job with my VA loan. The whole process from start to finish only took us a couple weeks! We are in awe at how fast our closing date came. After closing, Mark has continued to help me with any questions or issues I might have. I would highly recommend Mark to anyone looking for a home.
Mar 7, 2018
New Home Buyer
I was so surprised and relieved at how seamless Mark made the home loan process. He recommended and provided me with multiple options for financing my new purchase. He worked with me and my specific situation to get me the best deal possible. His thorough answers to my questions and explanation of the process was so refreshing. I would highly recommend Mark Carroll to anyone in the market for a new home!
Feb 24, 2018
Mark took the time to thoroughly answer all of my questions, and was very communicative to me throughout the entire process. I highly recommend him to anyone in the Tri-Cities area!
Feb 12, 2018
Mark and his team are an exemplary group of competent, thorough and reliable individuals. Once Mark gives his word, you can count on it. It has been wonderful to work with Mark again.
Feb 12, 2018
Postdoc Research Associate
I must say that I was truly impressed by how professional Mark is to help your house purchasing concern-free process, at least from loan perspective. My realtor introduced Mark to me, but I was starting with a lot of concerns since I am an international. Mark quickly picked up all my information and explained in very details what documents I need to prove my long-term stability and confidence for underwriting. He also give a lot of suggestions which loan products I should pursue regarding my financial status. I would say you WONT regret for sure if choose Mark as your Loan Officer.
Feb 12, 2018
Engineer
Mark did a wonderful job making my first experience buying a home very smooth and educational. He does a great job explaining the entire process and what each form and agreement means. Right up front he provided a timeline to help my wife and I understand exactly what we needed to do to get to closing. I highly recommend him and services from HomeStreet!
Feb 7, 2018
Mark gave courteous and prompt service. A pleasure to work with.
Feb 6, 2018
Mark did a great job helping us with our home loan. Even though we never met in person everything was taken care of. And now we are enjoying our new place! Thank you very much!
Feb 3, 2018
Home buyer
Mark carroll is one of the few in Tricities that can make your dream of buying a house come true in a fast and smooth process, that have a very capable staff and smart assistant her name is (Katie). You will not regret give them a visit. Thank you.