Mark Carroll

Branch Sales Manager HomeStreet Kennewick Home Loan Center NMLS: 403920


Mark has been in the lending industry for over 13 years as a home mortgage consultant, and has received “Circle of Excellence” and “President’s Club” honors for current and previous employers each year. He started in the mortgage industry back in 2004, after a career in professional baseball where he played in the Seattle Mariners organization for over 7 years. Once retiring from baseball, he immediately began helping others achieve their dreams of homeownership and also providing financial counseling to looking for ways to improve their lives.

From the start of Mark’s career, he realized the importance of doing what is right and vowed to always being upfront and honest with his customers, with the ultimate goal of ensuring his clients were more than satisfied after their loan process was complete. Now, the majority of Mark’s business comes from repeat clients and referrals from their personal friends/family members, which is a true testament to the care he puts into each person he has the chance to talk to.

He believes in following through on what he says he will do, and more importantly educating his customers to ensure they completely understand the process of buying a house, the programs and options available, and that they are receiving the absolute best option available for them. As a result of Mark’s strict attention to detail and extreme thoroughness with every single transaction, his satisfaction levels are some of the highest in the company, and he is commonly told how easy of a process it was for his clients.

As homeowners here in the Tri-Cities, Mark & his wife have built, purchased & sold homes previously and can offer a unique and valued perspective for all homebuyers. Whether his clients have financing, new construction, remodeling, tax or real estate questions, he has the knowledge and experience to help them
Mar 14, 2019
Geriatric | Medical Social Worker
Mark is excellent! I was in the market to purchase my first home for about two years before I found one to call my own. Mark provided me with a pre-approval letter in a very timely fashion, and ensured that my information was kept up to date so that when I was ready to purchase, I wouldn't run into any snags.

Mark's response time is incredible; our communications took place primarily via email and the level of detail he would respond with to my questions was unexpected and very much appreciated. He understood how I would analyze the situation and potential mortgage payments and length of loan, and provided me with every bit of information I needed to make an informed and intelligent decision.

I've been in my home for a little over a year and have reached out to Mark a handful of times with follow-up questions (for estate planning, possible conversion to a rental property, and sale of the home, etc.) and each time he responds quickly and with a great attitude.

It is with great confidence that I will go to Mark for any and all future home purchases; that's how wonderful my first experience was. I should also mention that his office staff functions at the same level of professionalism and responsiveness; it's very reassuring!

Thank you, Mark!
Feb 4, 2019
Official mover of heavy furniture
Was a tuff deal with lots of hoops Mark got us through it happy with our new home
Jan 30, 2019
Financial Advisor Edward Jones
Mark did an excellent job of presenting my options. He explained the cost vs. the savings over time for each scenario allowing me to make an informed decision. He estimated my closing cost at a reasonable amount and It came in lower when it was finalized. That was a first for me in all my years of dealing with lenders. Mark's customer service was second to none and I would highly recommend him to family, friends and clients.
Jan 29, 2019
Mark was amazing throughout our mortgage process which lasted about 3 years. We were unsure of the home we wanted and he was so patient and guided us through everything we needed to make a decision.
Mark got us prequalified for the home we wanted and everything was very simple!. Now we are living in our dream home thanks to all of Marks dedicated work.
Jan 25, 2019
Andrew Kittredge
Mark and his team were so helpful getting my wife and I into our first home! What started out as an intimidating process ended up being very simple and straightforward because of his knowledge and communication. I would definitely recommend!
Jan 25, 2019
Scientist
Mark Carroll was very friendly and professional. As a first time homebuyer, I appreciated that he was able to answer all my questions about the process and make it understandable. I would certainly recommend him to future homebuyers in the area.
Jan 25, 2019
Mark was exceptional to work with. Clear and quick communication throughout the entire process. Professional and excellent!
Jan 25, 2019
Teacher
This experience was pleasant and I felt valued as a client.
Jan 23, 2019
Mark is such a great guy to work with. We have done two house loans with him and both experiences went so smoothly. They went smoothly because of how hard he works. The best thing that we love about him is how promptly he gets back to us when we have a question or need something done. We will always use Mark for our future loans and highly recommend him to all our friends.
Jan 21, 2019
Mark Carroll was very helpful and patient with us concerning a bridge loan. We appreciate the guidance for the closing of our new home. Neil and Ruth Zobel
Jan 21, 2019
He did a great job, highly recommended. We are the 1st time buyers, have a lot of questions. Every time he answered our questions with useful advices and patience. Really helpful!
Jan 18, 2019
Retired educators
From our first interaction with Mark we were extremely impressed with his professionalism, thoroughness of explanations and expertise. He takes to the time to craft detailed descriptions citing clear examples for each situation with the goal of making the complex process of acquiring a mortgage understandable for the layman. When needing a lender, we went back to him three more times because we had complete faith that he was looking out for our best interests. We highly recommend Mark Carroll as a mortgage lender.

Jan 17, 2019
Reasearch scientist
Mark did a great job and the loan application process was so smooth. He was always so helpful and patient in the whole process.
Jan 12, 2019
Pastor
My wife and I just moved back to the US from China. We are new to the Tri Cities and were introduced to Mark Carroll by our real estate agent Greg Tripp. Mark proved to be just the person we needed to overcome all the obstacles of purchasing that home.
Due to our previous stent of living oversees, we encountered a plethora of complications trying to finalize the funding for this house. Mark was not only patient as we weathered multiple setbacks but was proactive in helping us find ways to remedy those issues. Time and again, he reached out on our behalf to find a way to make this house our home. Such drive, cordiality, and professionalism are a rare commodity in our experience, however, with Mark they were more than abundant.
Should you be in the market for a house, I am confident, the high level of commitment, graciousness, and patience Mark demonstrated on our behalf, will serve you the same and will ultimately land you the home you are longing for.
Don't risk your investment with anyone else.
Jan 7, 2019
Mark was fabulous from start to finish. This process was so easy and we were actually able to close earlier than expected. I would wholeheartedly recommend Mark Carroll if you're looking for a professional who knows the business and truly cares about his clients.
Dec 30, 2018
Mark was very helpful in explaining the loan process and providing a variety of options when I relocated to the tri-cities.
Dec 28, 2018
Sales/Designer/Project Manager
I have purchased many homes which means I have had many experiences with lenders. What I remember most when getting loans are the difficult to work with lenders who have no time for questions and often unavailable. The other ones I don't remember at all actually. With Mark this has been a whole step above all other experiences. He was always great with being available no matter the time or day, and excellent with explaining our options. I will use Mark Carroll from now on.
Dec 27, 2018
Sales/Design/Project Manager
Mark had all the information & answers we needed & was a pleasure to work with.
Dec 24, 2018
Mark made the entire mortgage process so easy and smooth! He was always available to help out and answer any questions and responded so quickly!! I couldn't have asked for the process to go any better! We are looking forward to continuing to work with HomeStreet Bank.
Dec 24, 2018
Federal technician
Overall Mark was awesome he gave us all the information as well as getting things taken care of as soon as possible so we were not scrambling at the end
Dec 18, 2018
Our first home purchase
He was always available for any requests
Excellent experience working with him
Highly recommended
Nov 25, 2018
My husband and myself would recommend Mark as a home mortgage consultant anytime. Mark and his associates treated us as if we were their number one clients. We couldn't ask for a better Manager handling our mortgage needs. Thank you.
Nov 24, 2018
IT Manager
I gladly recommend Mark for your next mortgage needs . He kept us informed throughout the process and was always there to answer any questions . Thank you!
Nov 24, 2018
C.N.A
Mark was quick Fast and resourceful!
Definitely made our experience ENCOURAGED AND SUPPORTIVE ;)
Nov 21, 2018
This was our second home purchase with Mark. He was outstanding once again! He was with us 100% of the way. He is the best!