Mark Carroll

Branch Sales Manager HomeStreet Kennewick Home Loan Center NMLS: 403920

Mark has been in the lending industry for over 13 years as a home mortgage consultant, and has received “Circle of Excellence” and “President’s Club” honors for current and previous employers each year. He started in the mortgage industry back in 2004, after a career in professional baseball where he played in the Seattle Mariners organization for over 7 years. Once retiring from baseball, he immediately began helping others achieve their dreams of homeownership and also providing financial counseling to looking for ways to improve their lives.

From the start of Mark’s career, he realized the importance of doing what is right and vowed to always being upfront and honest with his customers, with the ultimate goal of ensuring his clients were more than satisfied after their loan process was complete. Now, the majority of Mark’s business comes from repeat clients and referrals from their personal friends/family members, which is a true testament to the care he puts into each person he has the chance to talk to.

He believes in following through on what he says he will do, and more importantly educating his customers to ensure they completely understand the process of buying a house, the programs and options available, and that they are receiving the absolute best option available for them. As a result of Mark’s strict attention to detail and extreme thoroughness with every single transaction, his satisfaction levels are some of the highest in the company, and he is commonly told how easy of a process it was for his clients.

As homeowners here in the Tri-Cities, Mark & his wife have built, purchased & sold homes previously and can offer a unique and valued perspective for all homebuyers. Whether his clients have financing, new construction, remodeling, tax or real estate questions, he has the knowledge and experience to help them


Feb 12, 2018
Mark and his team are an exemplary group of competent, thorough and reliable individuals. Once Mark gives his word, you can count on it. It has been wonderful to work with Mark again.
Feb 12, 2018
Postdoc Research Associate
I must say that I was truly impressed by how professional Mark is to help your house purchasing concern-free process, at least from loan perspective. My realtor introduced Mark to me, but I was starting with a lot of concerns since I am an international. Mark quickly picked up all my information and explained in very details what documents I need to prove my long-term stability and confidence for underwriting. He also give a lot of suggestions which loan products I should pursue regarding my financial status. I would say you WONT regret for sure if choose Mark as your Loan Officer.
Feb 12, 2018
Mark did a wonderful job making my first experience buying a home very smooth and educational. He does a great job explaining the entire process and what each form and agreement means. Right up front he provided a timeline to help my wife and I understand exactly what we needed to do to get to closing. I highly recommend him and services from HomeStreet!
Feb 7, 2018
Mark gave courteous and prompt service. A pleasure to work with.
Feb 6, 2018
Mark did a great job helping us with our home loan. Even though we never met in person everything was taken care of. And now we are enjoying our new place! Thank you very much!
Feb 3, 2018
Home buyer
Mark carroll is one of the few in Tricities that can make your dream of buying a house come true in a fast and smooth process, that have a very capable staff and smart assistant her name is (Katie). You will not regret give them a visit. Thank you.
Jan 26, 2018
We were very pleased with our experience working with Mark Carroll. He was calm, confident, and prompt. All of these charectoristics made a huge difference when going through the stress of buying a home. We highly recommend his service. Thank you Mark. It was a pleasure to work with you.
Jan 25, 2018
Matt Gailey
Mark was super easy to to work with and gave me different options for my home loan, I would recommend him for any of your banking needs.
Jan 22, 2018
Home Buyer
Mark did an excellent job in helping my wife and I with our loan. He answered our questions, gave suggestions, and was very professional throughout the process. He even helped arrange for closing 5 days earlier than expected. Thank you Mark!
Jan 8, 2018
New Homeowner
Mark has been a wonderful person to work with throughout our mortgage process. Even before applying, he thoroughly addressed our questions and concerns about realty processes, mortgage processes, homeownership in general. The process seemed daunting on paper, but the application and closure on our house went quickly and without frustration, thanks to Mark.
Jan 1, 2018
Mark deserves five gold stars for his professionalism and dedication to serving his clients. I was glad to have Mark on my team when purchasing my home. He explained the various loan options, and help us choose the loan that was best for us. He was flexible and supportive when we hit a few bumps along they way. Mark was extremely responsive and the consummate professional. I will certainly recommend him to friends.
Jan 1, 2018
Mark (and Katie) always do a great job. Very thorough when explaining things, and are always available if I have any questions. That is also why I refer everyone I know to him. He makes the process painless, and is always able to make the deals happen.
Jan 1, 2018
Engineering Manager
Mark did a great job for us. He was patient and carefully explained every facet of this home loan process. He helped us save money on the process and got us the right mortgage plan for our needs.

I highly recommend Mark Carroll and HomeStreet Kennewick Home Loan Center
Dec 22, 2017
Mark Carroll was prompt and helpful in answering our questions, and facilitating the mortgage in a timely fashion. This was particularly appreciated as my wife and I are from out of state and already dealing with the time constraints of a 1031 exchange in two other states at the same time.
Dec 6, 2017
Support Teacher
Mark was great with our home loan. When my family and I thought everything was lost. He came into the picture and saved the day. He gladly took over our case without hesitating and made it happen. I highly recommend him to anybody. He is wonderful to work with and really good at what he does.
Dec 6, 2017
Mark was very professional and very thorough answering any questions I had. He was also very friendly. I would definitely work with him again in the future!
Nov 27, 2017
Mark provided excellent customer service. He is a professional, and we valued his thorough and timely responses. This is our second time using him for our mortgage purposes. We hope to continue our business relationship for our future needs.
Nov 27, 2017
Mark has been very efficient in closing our home purchase.
Nov 27, 2017
Jodi Young
Mark was wonderful. Always got right back to us when we called with a question. He had a pre-qualification letter for us within hours of getting our documents to him!
Highly recommended Mark Carroll at HomeStreet Bank!!
Nov 27, 2017
Account Executive
Mark and his team have always been very responsive when I have questions. I haven't found anyone that can beat their rates and fees whether it was a new purchase of a primary residence, new purchase of an income property, mortgage refinance of a primary residence, or cash-out refinance of an income property. Mark has been able to take care of all these mortgage needs for me.
Nov 27, 2017
Mark has provided me with 2 initial and 3 refinances over the years. Excellent customer service, VERY professional, easy to reach, quick response, and most importantly- ALL of the deals went off without snags! I am extremely happy to have him as my Mortgage Consultant!
Nov 27, 2017
Plant Support Manager
Mark was incredibly helpful to my wife and I through the process of buying our first home in Kennewick. He made the process very easy and was able to answer all of the questions we threw at him. Mark has a deep knowledge of the home buying process, financing options, and helped us choose the best financing option for our first home. I would highly recommend Mark to anyone looking to buy a home in the Tri-Cities area.
Nov 26, 2017
Mark and the team at HomeStreet worked with me on financing of a home purchase in Washington and I live California. The entire process was done by phone and email and Mark stayed in constant contact with me walking me through the process. I've done other home purchases locally, but the out-of-state purchase has it's own challenges. I was very pleased in my dealings with Mark and would definitely use him and HomeStreet on any future financings.
Nov 25, 2017
Mark was GREAT! He was very patient with me during the two years it took for me to find what wanted. Many phone calls, many questions, and having to repeat himself sooo many times and yet he stuck with me and sounded as if it was just the beginning. Thank you Mark.
Nov 24, 2017
John Gowdy
It was a pleasure working with Mark. He is polite and very quick in responding to emails. He took the time to explain topics at length so that we could fully understand. Mark also gave us confidence that we were getting the best interest rate possible, and found solutions to help us maintain our rate when the date to close got pushed back.