Mark Carroll

Branch Sales Manager HomeStreet Kennewick Home Loan Center NMLS: 403920


Mark has been in the lending industry for over 13 years as a home mortgage consultant, and has received “Circle of Excellence” and “President’s Club” honors for current and previous employers each year. He started in the mortgage industry back in 2004, after a career in professional baseball where he played in the Seattle Mariners organization for over 7 years. Once retiring from baseball, he immediately began helping others achieve their dreams of homeownership and also providing financial counseling to looking for ways to improve their lives.

From the start of Mark’s career, he realized the importance of doing what is right and vowed to always being upfront and honest with his customers, with the ultimate goal of ensuring his clients were more than satisfied after their loan process was complete. Now, the majority of Mark’s business comes from repeat clients and referrals from their personal friends/family members, which is a true testament to the care he puts into each person he has the chance to talk to.

He believes in following through on what he says he will do, and more importantly educating his customers to ensure they completely understand the process of buying a house, the programs and options available, and that they are receiving the absolute best option available for them. As a result of Mark’s strict attention to detail and extreme thoroughness with every single transaction, his satisfaction levels are some of the highest in the company, and he is commonly told how easy of a process it was for his clients.

As homeowners here in the Tri-Cities, Mark & his wife have built, purchased & sold homes previously and can offer a unique and valued perspective for all homebuyers. Whether his clients have financing, new construction, remodeling, tax or real estate questions, he has the knowledge and experience to help them

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Yesterday
Dental Insurance Specialist
In a nut shell my husband and I would not be living in our beautiful home in Hansen Park. Mark Carroll from the very start of the loan process walked us through each step. We are older and tech challenged, but Mark was so very patient and kind. Mark explained what he needed from us,and advised us along the way. Our question's All of them were important to Mark,they were answered in a timely manor and with respect. We were treated like family, never once did we feel like just another file or loan. I have referred other family to him and will continue to Proudly refer family and friends.
Yesterday
Regular Guy Obtaining a Mortgage
Mark and his team were very easy to work with, thorough in presenting options, making sure all paperwork was completed on time and completed transaction as promised. I would work them again for mortgage needs. They all were a pleasure to work with.
Yesterday
Bank customer
Mark was great to work with. We started the loan process and a job came up where I was going to be out of town for two months and he was able to push deadlines up so I was still able to take the job and get the loan.
Yesterday
Sales
Mark Carroll and the Home Street team always do an excellent job! We have used him 4 times in purchases and will use him again and again in the future.
Thank you Mark.
Yesterday
Mrs
Thank you!For a first time buyer I was able to understand the process of getting a house Mark Carroll had the patience to explain everything that I had my doubts in .No matter what time it was Mark and his team where able to get back to me .
2 days ago
Second time home buyers
We had the best experience with Home Street Bank and not to mention, the amazing work and time that Mark gave us, he provided his undivided attention to our questions and directed us from start to finish, his amazing work and professionalism took our dream and fear of buying our second home and turned it into reality just fills my family with so much happiness and gratitude. We highly recommend Mark and his team that brought us through all the moments of anxiousness and the waiting game for the final day that we signed and closed on our home. We had th best realtor and the best Mortgage Officer in the Tri-Cities. We highly recommended Mark to any friend or family that needs advice or looking to purchase a home.
We extend our gratitude to you and your team and we want to say THANKS FOR YOUR AMAZING WORK!! WE ARE FOREVER GREATFUL. 7-14-17.
2 days ago
Cyber Security, Policy & Risk Mgmt.
Going through Mark Carroll for my home loan could not have been more convenient. He allowed communications on my time, on my terms, and was always available to answer any questions I had. Mark was effective, efficient, and made this home loan experience easier than any previous.
2 days ago
Satisfied Homeowner
Mark was faced with a complicated refinance situation, and worked very hard to make it happen for me. I would, and will recommend Mark Carroll to everyone that I know, who is looking to finance a home.

Mike Link
Nov 18, 2017
New home owner
Mark was a great help to my wife and I in obtaining a home loan while I was working internationally. Because of his and his staff's help, we were able to time the closure on our new home with the sale of a home out of state.

Many thanks to Mark and his staff.
Nov 17, 2017
Freelance Photographer
Buying our first house was a surprisingly smooth process, thanks largely to Mark Carroll, Katie Parham, and HomeStreet Bank. They were quick to answer questions (and as first-time homebuyers we had a lot), and the closing process moved quickly and without any problems. I'd definitely recommend HomeStreet to any friends looking to purchase a home.
Nov 17, 2017
First Time Homebuyer
Working with Mark for our home loan was easy and as stress free as it could have possibly been. He made sure to help us stay on top of due dates, rate lock expirations, and more. Due to the unique mortgage situation we were in, it took a total of 5 months from first contact to actually closing on our home loan, and multiple "re-do's" of paperwork. Mark was patient, kind, and walked us through the entire process step by step. He was responsive to email's and questions, even on the weekend. We will certainly use Mark for all future mortgage needs and refer all of our friends to him!
Nov 17, 2017
Retired
Mark Carroll ,and the whole crew was for me ,the smoothest, and most professional team. I highly recommend them for your home buying opportunities.
Nov 17, 2017
Instructor
Mark, thank you so much for all of your hard work and guidance. You made this simple easy and efficient. I hope to work with you again soon. I don't know what they pay you, but it's not enough.
Nov 17, 2017
As a first time homebuyer I was nervous and had a lot of questions. Mark was great at explaining the process and was able to answer all my questions. The process to buying a home was easy and stress free thanks to Mark being available to answer emails and phone calls promptly.
Nov 16, 2017
My whole experience with Mark was top notch. He and HomeStreet Bank were very professional and easy to work with.
Nov 16, 2017
Vice Chancellor for Academic Affairs at WSU in the Tri-Cities
Mark is a professional, knowledgeable, attentive, and accommodating mortgage professional who provided us with options and opportunities for the financing of our home. We appreciated his advice, which was focused on providing access to information instead of trying to push particular products or options. His assistance guided us to finance our purchase without the feeling that we could have missed out on a "better deal." He worked very well with our Realtor and if needed, we would call up Mark again for financing the purchase of a home.
Nov 16, 2017
Account manager
Mark helped my wife and I buy our second house to which we currently reside. As a very analytical person processes like this can become easily stressful for myself as there are so many variables that can upset the outcome. With that being said, mark made this house purchase remarkably painless. From start to finish he not only answered the many questions that I brought to him but he did so Johnny on the spot as he always makes himself available. He got us an amazing deal and rate with the purchase and even gave us advise on how to better our credit. He acted as the direct communicator with both our realtor and our home insurance company taking even more stress off of our plate. He made you feel like you were family and you new that he would take care of everything for you in that manner. Even after everything was said and done he reached out to us to make sure everything with the move went smoothly. I would recommend mark and homestreet to anyone I knew was getting ready to purchase a house or refinance. Our realtor was actually so impressed that he changed loan officer recommendations to Mark.
Nov 16, 2017
General manager
The hardest part of buying my family’s dream home was finding it Mark is a very professional guy don’t give you the runaround tells you how it is will tell you what you can afford and what you need to do so super fast closing no problems it was to easy if you ask me easier than when we got are cars it was almost to good to be true because i here other people with other banks that it was a pain to many problems but us super smooth and great experience with Mark if we had to do it all over again would not change a thing thank you again Mark for helping us getting this wonderful dream home
Nov 16, 2017
Unit Manager
I would definitely recommend Mr. Carroll to handle your home loan needs. The process, on my part, was smooth and effortless. He made you feel like you were his only client.
Nov 16, 2017
Office Manager
Mark was referred to us by our realtor and we're SO glad! Mark & his team were very helpful and easy to communicate with throughout the process. He explained the differences/advantages of the 3 loan types and was excited, as were we, to learn that we qualified for a VA loan. We had recently moved from out-of-state with no notice and had to put our faith in a lot of people to make settling in our new area work. We were not disappointed! I would definitely recommend Mark for your home loan needs!
Nov 16, 2017
My realtor, Cliff Martin, introduced me to Mark Carroll. He was very professional, informative and reachable during the process of my home purchase. His staff is very helpful and working with them and Mark made the whole experience extremely tidy and fast. I would highly recommend his services to any borrower. Thanks again Mark for a job well done.
Nov 15, 2017
Customer
We have the highest regard for Mark. He was always there for us. Helping with one particular situation that had me worried. Mark was not only professional but treated us almost like friends. If needed we would go to Mark for another mortgage.
We will also refer him to anyone who needs a mortgage banker.
Nov 14, 2017
I highly recommend Mark Carroll. He was helpful throughout both selling and buying a new home. I appreciated him dealing with the title company, ensuring all necessary paperwork was in place and signed . He was a pleasure to work with and someone my family trusts!
Nov 13, 2017
Engineer
Mark was amazing to work with! I spent quite some time talking to a LOT of banks and Mark's quote was the best and none of the other banks quoted anywhere close to his. Also, I was on a tight schedule and Mark was able to close the deal in 21 days which was unheard. I would strongly recommend Mark. For my future loans, etc. Mark would be the first guy I would call.

Also, my friend bought a house at the same time who initially recommended Mark to me and I am glad he recommended Mark for my loan.
Nov 10, 2017
I contacted Mark Carroll the afternoon we placed an offer on a home in West Richland. Even though it was a holiday weekend, he was able to provide the information we needed to go forward on our purchase. We completed all our paperwork and requirements remotely since we lived out of state. Mark and his staff were responsive and answered all my concerns and questions in a timely manner. I would recommend Mark Carroll without hesitation.