Jan 2, 2015
Daughter of some exceptionally happy parents in Mililani
My recommendation has been long overdue. My parents were in dire need of a Reverse Mortgage Specialist to help educate them about changes in the reverse mortgage program and the loan process. We were so blessed to find out about Wendy by listening to her advertisement on The FISH radio station. What initially appealed to me were her attributes (faith in and love for God, kindness, integrity, etc.). When I contacted Wendy, she was immediately available, helpful, knowledgeable and on it! We had done a lot of research on reverse mortgage loans for my parents but we still needed someone to move them in the right direction. My parents' case was slightly complicated, but through diligence and guidance, Wendy got them through the entire process painlessly and helped them tremendously. She was there every step of the way! She was incredibly perseverant with my parent's loan, trying numerous avenues as various options weren't open to my parents for one reason or another.
Wendy went above and beyond for my parents. She handled my parents' reverse mortgage loan with great care and was very personable. Wendy treated my parents as if they were her very own parents. Knowing that my mom was not in the best of health, she took time out of her busy schedule to personally come to my parents home and explained the entire process to our family. She was thorough in identifying the standard information we had to gather and then anticipated what the underwriters may possibly want for my parents' situation and gave us time to gather the information before it was requested.
My parents' reverse mortgage loan was approved in a timely fashion and now my entire family has peace of mind that my parents can stay in their own home for the rest of their lives. Once the reverse mortgage loan was approved she handled all the paperwork expertly and efficiently over email, personal delivery, etc.
Wendy is extremely knowledgeable and walks you through the reverse mortgage process step by step. She is friendly, a consummate professional and gets the job done. Honesty, reliability, efficiency, and straight forwardness is what you will get from Wendy. In addition to being patient and understanding - she is always available to answer questions. Wendy always returned our correspondence and answered every little question and detail, if not more. I cannot say enough positive things about our experience with her. I highly recommend her for your reverse mortgage loan needs!