May 21, 2015
Steven Q. Riddick
Where do I begin with regards to my experience with James? Let me start off by saying if you are looking for a professional who is willing to fight for his customers, this is the guy. My situation was quite unique. Full disclosure, I had floated the deal by a few other lenders who simply didn't want to deal with the complexities of my file. James, on the other hand, welcomed the challenge. He shepherded the process and walked with me side-by-side each step of the way. He was able to encourage me when I needed it, break down barriers on my behalf, and truly fight for me. He has the unique ability to protect the interest of his organization while fighting for his customers. And he was always open and honest with me...never overcommitting to something he couldn't deliver. Unfortunately my file required him to jump through hoops he normally didn't have to and do more work than a standard file. However, he never complained one bit and always kept me up to date with status. Honestly, my experience would have been deemed a pleasant one (even had I not gotten the loan) based on my interactions with him. BUT EVEN BETTER WHEN HE IS ABLE TO CLOSE THE DEAL! And close we did! I've been in the business of real estate for quite some time both as a mortgage lender and as a recipient of mortgages on rental properties. So, I've dealt with many lenders/brokers in my day. James by far exceeds them all in his professionalism, patience, competence and tenacity. He is definitely someone you want on your team!