Within the past year I began to take a look at the Maggie Valley area as a potential retirement destination. I had not been to Maggie Valley since I was a teenager and my only recollection was riding the chair lift up to Ghost Town and having a "sarsaparilla". So I did some online research of Maggie Valley homes for sale and then spent 2 sunny fall days just riding through the peaks and valleys of Haywood County looking at over 50 or so homes, taking pictures and making notes. I narrowed my choices down to 5 homes that were of particular interest to me, one of which was listed by Realty World. Just before leaving town, I stopped un-announced by Realty World and was greeted by Christine Mallette. Christine stepped away from a meeting and spent a good 30 minutes with me looking through my list and my notes on the 50 or so homes I had viewed. She was very interested in what my likes and dislikes were and what drove my decision making process to my final list of 5 homes. I was very impressed of her quest to gain insight of the properties from a "buyer's" perspective.

Christine indicated that Thomas was very familiar with the history of the Realty World property that was on my final list so after going through all the agency-buyer formalities we set up a time that my wife and I could returned for viewings of the homes. I returned with my wife to Maggie Valley a few weeks later, meeting Thomas for the first time. So off we went home viewing, and at no time during our home viewing process did Thomas attempt to push his Realty World property more than the properties listed with other agencies. He answered questions with "my best" interest in mind. When we got to the Realty World property, Thomas was very upfront about prior difficulties in selling the property and answered all my questions pertaining to such. He wanted to be sure that I knew it would NOT be "easy sailing" to achieve "closing" on this property.

I had a favorite property all along, I just had to gain the approval of my wife, and not have anything major during the home viewing to dissuade me. That all worked out and we choose my favorite, the Realty World property. Well, Thomas was right, contract negotiations "let me just say" were very "trying". There were several unfinished items with this house for which "values" had to be established, and with me being over 5 hours away from Maggie Valley, Thomas provided numerous contacts to assist in establishing "fair" value for these items and served as my "eyes" and "ears" in my absence. Negotiations went back and forth with the seller on these "values" and other "particulars" before a final contract price was established. Thomas was always in the "loop" between all the parties involved and was able to answer my questions timely, providing a "high level of comfort" and a "low level of anxiety" throughout the process. Knowing of the prior difficulties surrounding this property, Thomas left no rock unturned, going way beyond the "norm" to assure that all bases were covered. Finally, after a lot of hard work and a lot of patience, "closing" has occurred. I appreciate Thomas' professionalism and attentiveness throughout my process, but what I truly appreciate more is being treated like a "friend" instead of like a "client".

Frankie Stephenson

The buyer
Jan 29, 2015

Mallette Real Estate Team

Real Estate Professional Realty World - Heritage Realty
1986 Soco Road
Maggie Valley, NC 28751
NC License #234136


Jun 19, 2017
We highly recommend the Mallette Real Estate Team. Within 2 years, the Team helped us find our perfect "beginner's" vacation home, and then successfully helped us to sell same home enabling us to move into what is now our permanent home. Tom and his Team evaluated our home, provided guidance for how to best show our home, contracted for fabulous listing pictures, set an on target price, and then listed on a Friday. Three days later, had an offer which turned into a sale. Tom assisted with follow up to correct buyer's concerns. Closing was nearly effortless. Never in all our years of having bought and sold 10 houses has the experience been less exhausting.
Jun 1, 2017
Tom Mallette is by far the best agent that I have worked with in North Carolina.
We listed our home in Maggie Valley and had multiple offers and ending up with a sale price that we are very happy with. Tom and his team were always great with communicating and would always answer a phone call or text. I would definitely use again and highly recommend. Thank you Tom and Team!
May 12, 2017
After trying unsuccessfully to sell our house with two different realtors at two separate times, we went with the Mallettes in March. Within a week, we had our first showing and an offer that night of the showing. The process was quick, efficient, and productive. We recommend the Mallettes to anyone wanting to buy or sell. They definitely have the knowledge and ability to get the job done.
May 10, 2017
We were very pleased with the services of Tom Mallette and his team. They were knowledgeable and attentive to our listing and got us a great price for our home. All of our calls and e-mails were returned and they followed through on all matters. Very happy with them.
May 10, 2017
Home seller
Great job selling my vacation home in Maggie. Valley. I couldn't be more satisfied. Tom and his staff were right on top of everything from start to finish.
May 8, 2017
Tom was our buyers agent when we purchased our house 7 years ago. He was kind enough to show many houses over the previous two years before we purchased the house. He always made the time to show us the any house we wanted to see. When it came time to sell our house, we went to Tom to list our house. His team did a great job in advertising and kept us posted routinely regarding showings and number of weekly views on various web sites until the house closed. Tom is an honest trustworthy realtor and I highly recommend him.
Apr 17, 2017
Love them, very friendly and always ready to take care of buying and sale of my properties!
Mar 23, 2017
Having to move out of state while my house was on the market was a very daunting experience, especially when repairs needed to be done; but the Mallette Team was amazing in organizing and scheduling the needed repairs, as well as being supportive along the way! I've been on the buying and selling ends with them in the past and I saw the same stellar customer service this time around, too.
Mar 7, 2017
My husband and I would highly recommend the Mallette Real Estate Company when selling your house. Our transfer of ownership went completely uncomplicated and done in a professional manner. They did their best to accommodate us on every question and answered us in a short amount of time. Again, we would highly recommend the Mallette Real Estate Company when purchasing or selling a home.
Feb 8, 2017
Customer Service Manager
Tom was extremely helpful, very professional and I knew I could trust him to be honest and upfront with me. He even looked at ways to help me save on some costs with the house I purchased.
Jan 31, 2017
Home Buyer
Tom was wonderful to work with during the process of buying our home. He was always available with any questions we had. He was very personable and a pleasure to work with. We would definitlely recommend him!
Jan 31, 2017
Very pleased with the performance of the Mallette Team. Our property was very well advertised and represented. I couldn't have asked for a better experience. Thank you Tom and team
Jan 10, 2017
I worked with Tom Mallette to purchase a cabin in Maggie Valley and he was fantastic to work with in every way. He was professional, prompt and thorough. Could not have been more pleased with my experience and would highly recommend him.
Jan 6, 2017
Tom and his team did a super job. I must state that Tom is a very professional, reliable and most importantly and impressively HONEST!
Dec 26, 2016
Realty World was extremely professional and easy to deal with. Got our property listed fast and sold even faster. We would use them again whether buying or selling. There were no problems at all with our transaction, but Thomas kept in touch about it's progress. Very professional people!
Dec 19, 2016
Second time using Realty World. Always great to work with.

Dec 16, 2016
Tom was very helpful and kind. Helped me through a difficult time. Thanks Tom
Dec 12, 2016
Tom was very nice to work with. He was always available to show us houses when we asked. The online listings were very helpful. When we decided to buy property, Tom was on top of things, and the closing went smoothly. We would highly recommend the Mallette team.
Dec 11, 2016
Tom was very nice to work with. He was always available to show us houses when we asked. The online listings were very helpful. When we decided to buy property, Tom was on top of things, and the closing went smoothly. We would highly recommend the Mallette team.
Dec 8, 2016
When we decided to sell our home Mallette Real Estate Team came highly recommended (both from online comments and local residents and businesses).
We decided to use them and never looked back. From the initial encounter and through the closing, Tom and his team were with us all the way. I especially want to thank them for their patience and understanding when our phone calls were too frequent and questions a repeat from the last call. If you are looking for a real estate dedicated to selling your home look no further than "Mallette Real Estate Team". You will never be sorry. The experience will never be forgotten.

Dec 8, 2016
Tom and his team did a fantastic job in the sale of our land. Their marketing strategies are brilliant and led to the sale of our property in less than two weeks!!! Great job!!!!
Nov 26, 2016
Moving to NC three months ago, we were very fortunate to have our son, Thomas Mallette, helping us to find just the right house for us. He, along with our daughter-law, Christine and their team, work very hard to accommodate all their clients and I believe most, if not all, are very satisfied and happy with their house hunting experience. Thanks Tom, you did a great job (no partiality!)
Nov 23, 2016
Tom and Christine Mallette and the Team not only helped us find and buy our home over 10 yrs ago but also helped us sell our home. They have been friends who we could always count on for good advise. They are very professional and always ready to answer any questions about the process. The return phone call in a timely manner which we always appreciated. We would highly recommend the Mallette Real Estate Team.
Oct 29, 2016
To say that the Mallette team is absolutely amazing is an understatement. They were so instrumental into the selling of our home. We really felt like they were doing everything they could to show the beauty of our home, and that they were wanting the house to sell more than we even did. They were excellent with updating us on everything. The pictures taken were amazing, and the wording of our house was on point. We highly recommend that if you are looking for a house or selling a house in the Maggie Valley area that you choose the Mallette team first!!!
Oct 10, 2016
CEO, Young-Williams Animal Center
We had a tremendous experience with this team - primarily Tom Mallette. From the first time we met to look at the house we ended up buying, he was honest, helpful, showed us other potential properties and was awesome at guiding us through the process. He also connected us with our vendors in the area since we don't live there - contractor, chimney inspector, home inspector, plumber... that so far have all been terrific to work with. He was always available to answer questions or meet us on short notice even if it was over the weekend. I can't say enough good things, and we're ecstatic about our cabin and spending a lot of time in Maggie Valley and our new home away from home. Thanks, Tom and team!