Jul 26, 2017
Jill was amazing. I knew nothing about her prior to our first meeting. In fact I arrived at a house that I had inquired about through Zillow not even knowing who was coming to show me the house. Instantly I knew I was in good hands. She was patient and not-at-all pushy after we viewed that house and I informed her I wasn't really ready to make a purchase, just curious what was out there and what I might be interested in another year or so out. However, she continued to show me houses every time I saw one that interested me and never once pushed the issue by "checking in" with me as the car sales men do, nor did she ever try to convince me something was right for me. Fast forward 6 months and I just happened to decide one afternoon to go see some of the new model homes in my area. I didn't realize in the beginning that if you are building from the ground up that you would work with anyone except directly with the builder. I mentioned to the builder that I had looked at some developed neighborhoods about 6 months prior and he asked who showed me those houses. He reached out to her and got her back involved. (I felt so sheepish that I didn't think to include her after she had been so helpful, and that I "went behind her back" to look at new construction). She was so awesome through it all. Didn't phase her one bit and she immediately went into "represent the client mode" lobbying with the corporate office to get me more builder incentives. She viewed several floor plans with me, helped me determine pros and cons and kept me focused on my list of wants, needs and non-negotiables. It is very easy to get excited about all the options and get in over your head when you are building. I would have been way out of my range if she hadn't kept me grounded about what was important, and what was luxury. She came to the design center with me and helped me plan my interiors (which are BEAUTIFUL by the way). She guided me on what was worth having done with the construction (ie upgraded front door and faux wood tile instead of standard carpet) and what was better done on my own after closing (ie buy and install ceiling fans and blinds). She guided me though the financing process and warned me of pitfalls and red flags. She came out of her way to my side of town to walk though the house on her own and sent me pics even though I was going by weekly. She did the blue-tape walk through with me and followed up with the builder on some major issues that would have had me in a panic if she wasn't handling it for me. That's what she does. She just handles it and removes all the stress. She rearranged her schedule twice to attend my closing date, even after the builder delayed it for 2 days. I was so thankful that she was there for that. I was terrified of all the paperwork and signatures. A first time home buyer, single-mom, and my usual go-to (my dad) was out of town. If she hadn't been there it would have taken me 3 solid days to close as I would have wanted to read every single document word for word. But Jill was on the ball. She reviewed everything ahead of time for me, made sure everything was valid and accurate, and even asked the clarifying questions for me at the closing that I didn't know needed to be asked. Signing was a breeze as I had so much faith and trust in her and her desire to make this the best possible outcome for me. In the 3 months since closing she has remained invaluable to me when I get notices or documents in the mail that I don't understand. I will forever be grateful that I had Jill in my corner. She absolutely was my navigator and I thoroughly enjoyed it every step of the way.