Aug 12, 2018
Dan Song recommends
My wife and I are recent transplants from NYC to the Bay area. We used to live where we really didn't need a car, but moving to Burlingame, it became a necessity. When we went around all the different dealerships (Audi, BMW, Acura, Volvo, Infiniti, Mercedes, Volkswagen, Lexus), we must have test driven over 10 different vehicles. At the end of the day, my wife chose Infiniti, mostly because of Sam. He was incredibly thorough and thoughtful. We all knew that he needed to make a sale, but at the same time, he was also diligent to point out not only the good, but also the bad of any car we chose. He did not try to upsell forcefully...he basically asked us what we were looking for and then recommended the types of vehicles we would be good for. There was even a point where we said, "well, that seems like a good feature to have", but he told us that it was not something we needed as it compensated in other ways...and that saved us from spending another several thousand dollars.
When I went around alone to test drive cars, Sam was the only one who actually followed up with emails to see how we were doing, not only on our car search, but also in our personal lives. He was attentive and thoughtful enough to continue to let us know what our situation was, and to make sure he was looking out for our family's best interests, not his. Car dealership salespeople have a sleezy reputation; but Sam made us incredibly comfortable. When my wife finally came out to SF and started test driving cars, she basically made the decision on the spot, not because of the car, but because of Sam...he was so incredibly knowledgeable and attentive, she really felt like he sold the car with his personality and his charm. He was not the epitome of a sleezy car dealer...but someone who we could trust and someone who we can always call even after the sale.
We have had several follow ups from Sam already...to ask if we had any questions or if we had any concerns. He addressed a minor aesthetic issue immediately and then continued to offer a car wash
I would highly recommend Sam for anyone looking for a car...even if Infiniti isnt something you're looking for, I would highly recommend him to anyone who is looking for a car. Chances are, the service and attention will probably persuade you to buy an Infiniti even if you weren't looking for one. We have already recommended Sam to everyone we know in the Bay area for anyone looking for a car. He is by far the most incredible salesperson we have ever dealt with, and we would highly recommend him to anyone.