Mario DeStefano

Service Writer Perillo BMW

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Jul 19, 2016

Nervin

Mario was great at getting my car serviced and completed quickly!! He knew I needed to leave to pick up my daughter from school and did everything he could to expedite my service. Very nice!!
Jul 18, 2016

john Paszylk

Mario, did wonderful job for us when we purchased our BMW X3. It was the best and easiest time we had with financial purchase we have ever had. We would refer her to any of our fiends in the future.
thanks
Jul 15, 2016

Cheung

Mario is prompt, efficient, courteous and professional. Highly recommended.
Jul 15, 2016

Linda Tuggle

Realtor
I came in with a flat tire after hitting a huge pothole on Lake Shore Dr. Mario checked immediately to find out if there was a replacement tire in stock. Luckily there was. He kept me posted on the progress of installing the new one. He made a trying situation relatively painless and easy. Bravo to Mario.
Jul 15, 2016

Erik Pickard

Consulting Manager
Mario DeStefano was courteous and efficient. Quickly assessing what needed to be done, assigning the work, and maintaining communication until the work was completed.

He even gave me a tire pressure gauge to ensure that inflated my tires appropriately in the future.

-Erik
Jul 15, 2016

Alberto Chestaro

IT Consultant
Mario dos a great job taking my reservation, reviewing the issues and requests and communicating promptly.
Jul 15, 2016

Jennifer Boylen

Marketing and Events Coordinator
Mario was such a great help! I was rushing from work to a meeting and a light popped up on my dash. I was due for service anyway so I was hoping I could just drop off my BMW, get a loaner, and be on my way. I arrived just before the end of the day and they didn't have any loaners cars left but Mario even offered to drive me to my destination because of the inconvenience (and my tight schedule). He also called to update me on all the work that was done the next day before picking it up.

Mario was very polite and helpful which made a stressful day not so bad. He also checked in a few weeks later to make sure my car was running well. That type of service is one of the many reasons I am a BMW owner.
Jul 15, 2016

Kim Katchmar

Mario was very helpful and was great at communicating with me throughout the process.
Jul 11, 2016

Armand Cerbone

Psychologist
I appreciated Mario's responsiveness and attentiveness.
Jul 11, 2016

John Plant

Mario is great. He is to the point, efficient, knowledgeable, and adaptable. I recommend working with him.
Jul 9, 2016

Carrie Stead

Chief Risk Officer
Mario was very professional, friendly and responsive. He got my car serviced completely and in a timely manner.
Jul 6, 2016

Mark Smithe

Customer
Mario has always been very proactive in taking care of my cars. I have been a customer of his for over a decade. He is very competent and goes the extra mile to fix the car right the first time. He goes out of his way to make the experience pleasant and convenient.
Jul 6, 2016

Milan Letica

Internet Marketing
Mario is the top notch Service Manager at Perillo BMW.
Mario is consistent with calling me regarding my updates with my car, He explains in detail everything what is needed and is accurate when I should pick up the car.
I am well informed about the whole process.
Mario has raised the bar at Perillo.
Jul 6, 2016

John Bishop

Business owner
Excellent experience. Mario's experience makes my visits easier.
Jul 6, 2016

Lisa M. Zyhylij-Ackerman

Project Manager
Mario and All at Perillo BMW are great!
Jul 5, 2016

Don Taylor

Customer
Mario is great. Very competent, and easy to work with -- from scheduling appointments, to the end result.
Jul 5, 2016

Paul Deverell

Finance
Having purchased a used BMW M3 from out of state, I didn't know what to expect servicing my car under warranty at Perillo. However, Mario was fantastic and exceeded my expectations. He was even helpful enough to brief me on some of the information I would have received had I purchased the car new. He voluntarily printed the entire service history for my car. Do not hesitate to entrust Mario with your servicing needs.
Jul 5, 2016

Hugh Koziol

Finance
Mario was great to work with!
May 7, 2016

Kimberly crane

Estetician
I just moved here from Cali and went to perillo for an oil change and Mario destefano greeted me immediately and was very thorough in explaining everything to me. A month later I came back for service on my vehicle and mr destefano greeted me immediately by my first name! I'm very impressed and didn't feel like just another service customer! he answered all my questions and set me up w a courtesy vehicle. I thought I had great relationship with the service dept in California at South Bay bmw, but I'm much more comfortable as a women to walk into your service dept with confidence due to Mario's exemplary attitude! THANK U PERILLO AND MR DESTEFANO!!!!!
May 5, 2016

Sugey Barretto

Sales
My fiance and I were new to BMW and were thrilled to meet Mario on our first visit. Two BMWs later he is our preferred contact at Perillo. Always responsive and works around our schedule. A+ + + We havent had a bad experience with the entire Perillo Team.
May 5, 2016

George Portillo

Management
I always service my X5 with Mario. From start to finish he is professional and courteous. Mario is the reason i return to Perillo over and over again. Highly recommended!
May 5, 2016

Karen Fritchy

Studio Executive
I've been working with Mario for years. Great service!
Apr 26, 2016

Donald smith

Mario Destefano is a great person. Everytime I come into Bmw Mario make me feel welcomed, he answer all my questions and concerns. I appreciate Mario you should to thanks.
Apr 7, 2016

Ron Schofield

Executive Director of Media Services/WYCC-TV
I was on vacation in Mexico when I remembered my car needed service for an engine issue. I could only email from Mexico, and was pleasantly surprised that Mario got back to me via email immediately, and he made all of the arrangements so I could come in as soon as I returned. He got me an appointment, a loaner car, and great service. As long as I drive a BMW, I will get it serviced at Perillo and hopefully, Mario will be my service agent. Ask for him by name when you drive up and consider your issues handled.
Mar 14, 2016

S Cherian

Law
Mario has been phenomenal to work with. He is courteous and detail oriented. He does his research and sometimes does so on his day off which is going beyond. I am glad that I have him to work at Perillo.

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