Danette Surges

Service Writer Perillo BMW

11 years with Perillo BMW

Danette enjoys cooking, jewelry shopping, volunteering for dogs, and above all watching Steelers football!

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Sep 12, 2016
President
Communicated well
Sep 12, 2016
Customer
Danette was professional and pleasant to work with. She kept me updated on the status of my car. She was able to arrange for a loaner at short notice. It was a pleasure working with her.
Sep 9, 2016
I always appreciate that Danette discusses my repair estimate in terms I can understand and prioritizes the work that needs to be performed on my X5. She helps me understand my car and plan for maintenance needed immediately and in the future.
Sep 8, 2016
Danette was very helpful.
Sep 7, 2016
Real Estate Broker
Danette provided outstanding client service! She was very helpful in negotiating a rental car when I needed to leave my car at the dealer and was also negotiated a nice discount for me as well. I give her my top recommendation!
Sep 6, 2016
Manager
I came in because the check engine service light was on. I did not make an appointment. Danette was very professional and the problem identified in about an hour (which I though was amazing). She sat with me and explained why the engine service light was on and that a part would need to be ordered to fix the problem. She assured me the car was safe to drive (which was a concern of mine). I also let her know that I needed to get a screw thread cover which was missing on the passenger side. Danette let me know it was not in stock and she ordered the part for me. This was probably one of the best service visits I ever had. Danette was simply GREAT!!! I will certainly be looking for her to assist me with any other service visits to Perillo BMW. Thank you Danette!!!
Sep 5, 2016
Customer
Danette does an excellent job of keep me informed on the status of my car. I' ve never had to call and asked the status of my car. She remembers to send electronic version of what was done to my car. That is helpful.
Sep 5, 2016
Manager, Executive Department
Danette provides top notch service, truly represent the BMW brand!
Sep 2, 2016
Equity Member of a Law Firm LLC
I trust Danette with the repairs to my car. Not only is she thorough, she distinguishes between those repairs that are immediately necessary and those that can be deferred. She is also very accommodating of unscheduled, minor service needs. Frankly, I like to deal with a woman and often ask for her and wait until she is available.
Sep 2, 2016
Danette was great with her communication and keeping me up to date on the status of my car. Very helpful.
Sep 2, 2016
Customer
Danette has repeatedly taken care of my service needs over the years, and I know that I am in good hands whenever I pull into the service area
Aug 30, 2016
Danette did a great job explaining the service, time to wait...excellent communicator!

Keep up the great work!
Aug 29, 2016
Teacher
Danette was very helpful in a recent service appointment for my x5. Danette was knowledgeable, responsive, and thorough.
Aug 28, 2016
The problem was taken care of in a timely manner.
Aug 26, 2016
Senior VP
I had a wonderful experience. The service and turn around time exceeded my expectation. Please continue to keep up the good work!!
Aug 26, 2016
CTO of a software development company
Danette did a great job getting me in without an appointment and servicing my car. She went over all my requests and followed up with me personally upon their review and completion. Look forward to working with her again.
Aug 26, 2016
worker
Danette was patient and understanding with me when looking for the right documents to prove coverage. After the documents were found she followed through and called with a status within hours. Great service!
Aug 26, 2016
Great job done
Aug 26, 2016
She is very good at what she does which is on to the point.
Aug 22, 2016
Correspondent
Danette was great. I had no problems at all. The car was done on time, under warranty with no issues at all. Many thanks, Danette
Aug 22, 2016
Danette was great!
Aug 22, 2016
Dannette was great...responsive and very nice
margaret mary
Aug 22, 2016
Sales
Danette was awesome!
Without having me to ask, she spelled out what steps would be taken for repairing my X5. Her follow-up phone calls kept me up to speed on the progress and when the vehicle would be ready.
Danette was great!
Aug 19, 2016
Retired , formerly in financial services
Danette Surges is a pleasure to work with. I have been servicing my BMW at this location for over 5years. Whenever possible, I try to work with Danette. She is attentive, highly competent, and always ready to help. She is customer service oriented and always tries her best to handle the situation quickly and with attention to detail.



Aug 19, 2016
I stopped in to inquire about servicing my car, not sure of my next service schedule. Danette was very helpful and efficient to look everything up for me on the spur of the moment for which I was grateful . Very friendly and did not make me feel as though I was bothering her.

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