Hugh Kufel

Service Writer Perillo BMW


Mar 25, 2017
Hugh is very knowledgeable well informed service adviser. Always honest, always ready to explain all options well. No surprises, every time the visit is a pleasure to come.
Dec 20, 2016
small business owner
Hugh always greets me with a smile and makes sure my car is completed on time and properly, each and every visit. I would recommend him to anyone coming to Perillo BMW.

Thanks Hugh !
Dec 20, 2016
Hugh was pleasant and efficient. Thanks to Hugh and the service crew, my car was even delivered earlier than promised.
Dec 16, 2016
Real Estate Broker - Best Chicago Properties
Great communication and service. I was impressed!

Dec 15, 2016
Hugh is no longer my adviser at Perillo, he's my friend there. Not only my car is running great after every visit, but he always makes sure I'm happy about my experience there and always goes the extra mile to accommodate every special need or circumstances that I mai bring to him.

Thank you Hugh!
Dec 15, 2016
Huge is the best service provider ever. Always taking care of my BMW. Highly recommended.
Thank you
Dec 12, 2016
Assoc. Director Program Management
Best service provider I have encountered in a long time! Speaking from a personal experience, as well as witnessing how Hugh is always trying to meet countless requests from clients ( such as myself) and juggling many tasks, he has gone above and beyond to help. I truly appreciate his broad knowledge, expertise and commitment.
Dec 12, 2016
I have the best experience
Dec 12, 2016
I live in Woodridge, IL. Yet, I still come to get my car serviced at Perillo BMW. That's because of the great service I receive from Hugh and others that take care of my vehicle with pride. Hugh is always responsive and keeps me posted actively throughout the entire service process. Friendly and understanding. Highly recommend him!
Dec 7, 2016
I have had a great experience with Hugh. He is professional, courteous, and provides GREAT customer service. I would recommend him to anyone.
Dec 7, 2016
Director of sales
Huburt was wonderful. He is truly a beautiful man.
Dec 7, 2016
Field service engineer
Hugh is an excellent writer very attentive with following up with me about my services needed
Dec 6, 2016
I have had BMWs for 30 years, since Joe Perillo was on Halsted. In all of that time, I have never had better attention, service or advice as Hugh Kufel has provided to me. Hugh actually looks you in the eye, watches out for your costs and needs, offers great suggestions, and actually calls me instead of waiting for me to get in touch when Perillo is servicing my older car. He gets a 10 on my service scale, and I'm a tough cookie in The Real Estate service business myself. Diana Garber, Baird & Warner, God Coast
Dec 6, 2016
Hugh di a great job for me. I dropped of the car in the morning and he kept me updated several times throughout the day. I even forgot to mention an issue I had with the car after it was finished and Hugh made sure the issue was addressed and fixed. Great service.
Nov 30, 2016
I recently moved back after spending 5 years overseas (Germany) while serving in the Army. I had to find a BMW dealership for my 435xi BMW. In the beginning I was frustrated with Perillo BMW. The customer service was below standard. Then I met Hugh and my experience has changed for the better. Hugh has exceptional people skills as well as great customer service and hospitality. Hugh has given me faith in Perillo BMW. He always provides me with updates on my car and responds the same day if a voicemail was left. I really believe that Hugh will be better serve as the manager for customer service especially on the floor where the cars are being dropped off. Hugh has the leadership needed to help Perillo BMW increase their customer service experience. As a dentist, a first impression is essential to your company. Thank you Hugh for all of your hard work and countless times you have taken care of me with my car. I really cannot thank you enough. In my line of work, stress is one thing I don't need and you made sure I did not have any when dropping off my car for service.

Very Respectfully,
Dr. Dennis Rivera Captain United States Army Retired
Nov 23, 2016
Gallery Director
Hugh is always available to me & my car's needs. He is one of the reasons why I am driving a BMW
Nov 15, 2016
automotive engineer
Hugh is very friendly and knowledgeable and I can always count on his great customer service. Keep up the good work!
Nov 15, 2016
Hugh is energetic, passionate, and a devoted worker. I found him to be approachable, knowledgeable, and very professional in his dealings with me and other customers. His utmost concerns
are making certain his customers' needs are met and their auto problems are resolved to their satisfaction. He does this by working collaboratively with his colleagues and listening to his customers. If an emergency should arise, he's quick to schedule an appointment, make a follow-call, and to provide "dos and don'ts," in order to assure the experience and joy of driving "the Ultimate Driving Machine."

Hugh is a hands-on service adviser. He has willingly demonstrated proper ways to utilize features, maximizing the feel of driving a luxury car.

Hugh exudes confidence and cares deeply that his customers are satisfied. Thanks for going above and
beyond your duties to efficiently serve customers, thereby satisfying them. What an invaluable worker!!
Mary Gray
Nov 14, 2016
Tenspeed Hero
Great Job! Thanks for the assistance!
Nov 11, 2016
Great customer service and knowledge. I appreciated his attentiveness.
Nov 11, 2016
Hugh's service was great! He was very knowledgeable and I felt very comfortable receiving advice from him.
Nov 11, 2016
Fitness Trainer
The best and most honest guy I know. Always going above and beyond to give great customer service. Gives me the best recommendations on how to take care of my vehicle and just an overall great guy. I have nothing bad to say about Hugh. So glad he's apart of the BMW service team!
Nov 7, 2016
Small Business Owner
Hugh and the rest of the staff were extremely helpful. The loaner was top notch and the mechanical issues on my X5 were resolved. Thanks, guys!
Nov 7, 2016
Hugh has been the most efficient service manager I have ever had. He called and updated me on the progress of my repair and the parts which were on order. He made my service experience hassle-free, from the moment I drove in, until I dropped off the loaner and picked up my car.
Nov 7, 2016
Quick and efficient work. If work required longer time, a loaner was always offered. Will continue to do business with Perillo BMW.

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