Oct 16, 2023
Rick & Carol Brash
recommend
Bret Ceren
Two self-employed, VERY Happy Home Sellers
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Bret Ceren - INCREDIBLE PHOENIX AREA (SCOTTSDALE BASED) AGENT...
At the outset, we really want everyone reading this who may be getting ready to sell a home in the GREATER PHOENIX area to know that Bret Ceren with North Valley Agents from Platinum Living Realty is absolutely an incredible, consummate professional Real Estate agent, his skillset, communication, and marketing set the bar in the Phoenix, Az market. We could not be happier, he sold our home for MORE than asking our asking price. His professionalism was a HUGE and refreshing contrast to the frustrating and disappointing situation we found ourselves in after initially choosing a supposed group of experts for Canadians selling a second home in Phoenix. The difference is massive, the results speak for themselves. If you’re planning to sell, get Bret involved, you’ll be happy with him, his processes, his team, his skills. Stellar marketing at all levels, his social media presence, his guaranteed sale offer he makes, he was even willing to stand tall and buy a buyers home if the buyer needed to sell FIRST in order to close on ours. Yes, BRET SAID HE WOULD GO AND BUY IT TO GET OURS SOLD fast and for the most amount of money possible!!
Looking back, I REALLY WISH we had initially STARTED the project of selling with Bret, his approach to success was head and shoulders ABOVE the first group we worked with, Bret got it done with ease, GREAT communication, weekly discussions, daily texts, showing updates, feedback from other Realtors, market reports for our area and so much more. We could NOT have had a better experience than the one we had with Bret, my only regret is NOT working with him initially.
Our situation began early in 2023 when my wife and I made the decision to sell our home in Goodyear, Az. at Estrella Mountain Ranch. We were sad to sell our Winter home in Arizona, but the truth is, as Canadians, we had run short of patience with the US/CDN dollar exchange rate. At one point this year it went over 38% and that’s just ridiculous. So, selling was our decision and we began the process.
Quickly we experienced the reality check sellers go through when selling… All too often we end up at the mercy of the Real Estate professional chosen to get the sale handled. We, like any other seller, simply wanted a hassle-free experience. Frankly, the agent and company we chose created the worst experience for us. Much anguish, much frustration, nothing but unkept promises, it was a terrible experience. A hard, tough lesson was learned - there’s a WORLD of difference between Realtors. Many make promises of all sorts and kinds, they promise the world, they want you to believe they’re skilled and capable and have all the answers fall painfully short on delivering. Ultimately, we sellers just want to know what’s going on, we’d like reliable and regular communication, and an eventual sale with the least amount of hassle. This Canadian/American specialist real estate group, who make the claim “all we need is a key”, took ZERO responsibility in the process of our home. Larry, the agent they sent to get us sold, reassured us that they were a good company, that they were specialists for Canadians selling in Arizona and we didn’t have to worry about anything. Yet they did NO MARKETING of my home at all, in the entire time we were listed with them, they didn’t show our house once, they never brought in a perspective buyer once, they don’t even have a system for finding buyers…
The result? It was a complete gong show type experience right from the start. We NEVER got notice of showings, never a phone call, I had requested that people remove their shoes before going upstairs (light coloured carpet) but it seldom happened, doors were left open, kids were running around uncontrolled, locks weren’t locked, lights were left on all over the house, at one point our backyard lights were turned on and left on for days, they left our hot tub cover up, they left our A/C on WAY lower than it should be, at one point my next door neighbour called me at home in Canada from INSIDE our Goodyear home telling me the front door had been left open and was banging in the wind. I do have a concierge that looks after our home when we weren’t there, she was back and forth numerous times at $50.00 per visit. When I asked Larry about handling these things, as he had promised he would, he just shrugged it off, told us it was normal. Even the owner of the company told us in an e-mail that it basically is what it is when you’re trying to sell. A disaster in the customer service department from every angle.
We were so glad to get rid of them and get Bret hired for the job. It was a COMPLETE reversal of what we had experienced thus far, getting Bret on the project was like a breath of fresh air. He got it done, with ZERO issues, ZERO hassle, ZERO frustration. We could NOT have been happier with Bret’s service and his system for selling. If you haven’t yet, call Bret today, get him involved as soon as you can, you’ll be as happy as we are.
Thanks Bret!!
-Rick & Carol Brash