Aug 10, 2018
Associate Director of Quality
Austen was instrumental in helping me secure my home loan. Step by step, Austen explained what documentation was required for the loan application process. He is very knowledgeable and experienced in this field. During my loan application, I was working overseas in Asia and Austen was in constant communication via text and phone calls to ensure I understood all the requirements for my loan application. Austen also helped find a translator to provide English translation for all my overseas documents. With all the preparation provided by Austen, I was successful in receiving an approved home loan. Thank you very much Austen for the outstanding customer service.