May 10, 2017
Jordan Bastian, SolarCity Salesperson
Pastula Project completion December 2016
Jordan Bastien, our SolarCity salesperson, additionally exemplified great customer service. From the start, he was told several times that we weren’t sure if solar was the way for us to go. He was totally respectful of our decision and never intimidated or pressured us. Finally, when we were ready to make the move to solar, Jordan helped us understand everything before a signature was ever put on paper.
For many companies in many businesses, a signature on a contract translates into “sale done.. I’m done!” Then any concerns and/or problems are now customer service issues and you rarely hear from, let alone see, your salesperson. Jordan proved that belief wrong. He had called during the project to check our installation was going as expected. Then, after our project was complete, he stopped by our house to see if we were happy with our decision and quality of work done. Impressive!
We did have a problem with the Nest thermostat that came with our installation package. It required a couple of customer service calls to get the settings configured. Jordan did not hesitate to personally handle getting a SolarCity representative to work us through the set up.
Thank you Jordan for your amazing customer service that translates into very positive “word of mouth” recommendations.