Jan 26, 2015
Michael Simpson recommends
This was a major commitment for our family and I did not take it lightly. On any investment I do a lot of research and talk to a lot of owners or users of that product or service.
I talked to several (about six) solar companies and invited three to make a presentation. I did not want my chosen solar contractor to subcontract the installation of the system. I felt that if there was a problem with the system years down the road, where would I stand if the subcontractor said that the problem was an equipment issue not an installation issue and the equipment people saying that the problem was caused because it was improperly installed. Or worse yet what if the installer was out of business?
The first two of the companies did an OK job but I felt that they were both more interested in closing the sale then creating a relationship that would last 25 years. The first two pushed hard to close on the first meeting, which I didn't like and both subcontracted out the installation. Fail.
In my research on Solar City I learned a lot about Elon Musk and felt that he was a visionary who was more interested in customer satisfaction and not an immediate spike in his bottom line.
Jake Pennell was the sales rep who presented the Solar City solution that worked for me. He totally explained with clarity the benefits of solar and how both the purchase or lease programs worked. I felt comfortable with him from the start and after several meetings and revised proposals we chose the lease option.
Many times when a deal of this size takes place the sales guy vaporizes and you are left to deal with down line personnel who you must educate as to what to agreed to. Not with Jake. He was involved all the way, and I mean all the way.
From signing to powering up the system Jake was there letting me know what was going on. It took about five months to power up but that was no fault of Solar City's. Our utility in this part of Arizona is APS. For years they have been promoting solar by offering rebates and other incentives. But now that rooftop solar is taking off they are really dragging their feet in cooperating with the solar companies. They were the biggest stumbling block, then it was the city of Peoria who only had one inspector for solar. Then there was the HOA who said I couldn't put the panels where they would be most efficient. Jake even met with the HOA board (who btw treated him unprofessionally) and showed them the Arizona Revised Statutes allowing rooftop solar. Everything approved, installation scheduled.
Three trucks arrived with about nine technicians and installation proceeded like a military operation. I was impressed with not only the efficiency of the operation but their obsession with safety. Installation was to be only one day but because of last minute tweaking of the design another half day was required.
Then the wait and more foot dragging by APS to have the installed system inspected. It all passed and we energized the system
That was in March and my first full month's bill was about $27. Previous month last year was about $250. We live in AZ, have a 2700 sf house, two AC units and a pool. We always have a $600 electric bill in August. The first August my bill was $160.
If we get a lot of sun over the winter the solar builds up money in the bank to be spent in the summer.
Would I do this again? Absolutely and cannot say enough about Jake Pennell, his professionalism, his commitment to detail and customer satisfaction. You need to get in touch with Jake at Solar City, you will not be disappointed.