Charissa Cooley

Escrow Officer, MBA Chicago Title Lloyd Center
My name is Charissa and I am a 20 year veteran to the escrow industry. I left briefly to finish graduate school and acquire my MBA in Sustainable Studies from the University of Portland. I have a passion for sustainable business practices and am dedicated to minimizing our negative impact. I work for Chicago Title Company, a Certified Green organization that believes in incorporating sustainability in our daily business practices. My office is conveniently located in the Liberty Center building near Lloyd Center and I am experienced with handling Residential as well as Commercial purchases and refinances. I enjoy using the knowledge I have gained to help others.
Feb 17, 2020
It was a delight working with her. She is professional, friendly and made it very easy for us to understand the tones of paperwork we were signing.

Forever grateful with her!
Feb 6, 2020
Charissa was wonderful.
She keep me in appraised through all phases of the transaction.
I would recommend Chicago Title & Charissa to anyone needing a title company.

Feb 1, 2020
Charissa is my go to EVERY time I am able. Working with her is seamless from start to finish! I always know that my clients are in perfect hands & will be provided the best most professional service.
Jan 21, 2020
Software Engineer
I would 100% recommend Charissa to anyone purchasing a home. There are so many confusing details around titles and loans, so you really need to surround yourself with people who know the game. Charissa is one of those. She clearly understands her field inside and out, and is also a really nice person. She was happy to explain any details we didn't understand and never made us feel rushed going through the process. You won't be disappointed working with Charissa.
Jan 21, 2020
Loan Officer
Charissa was the escrow officer on a purchase where I was the lender, and she was just fantastic! She guided us through the final details with calm and expertise, and made sure everything closed on time despite some last minute hitches. She impressed everyone involved!
Jan 19, 2020
Sr. Mortgage Advisor
I had a first-time homebuyer that was very nervous and wanted to question all the documents. Those closings are always interesting as I think they can go in any direction based on how patient and understanding the escrow officer is.

Charissa took the time with this buyer to not only be patient with his questions, but to also explain in a very detailed YET simple way what each document meant.

Just a great experience and I'll be directing some of my own escrows her way.
Nov 19, 2019
Real Estate Broker
Charissa and her team were fantastic to work with, they even accommodated a signing appointment for my Seller on his concurrent purchase out of state with another Title Company. They were on top ahead of anything before they hit my radar, which is always appreciated.
Sep 18, 2019
GM, Trans Bay Elevator Corp.
It wasn't til after Charissa informed me that the deed had been released on the purchase of my dream home that I read some if her many glowing reviews. Though it didn't appear she was in any need of another being a belt and suspenders guy I figured I would say everything you read is quite true. What a genuine pleasure to deal with someone so good natured, knowledgeable and just darn good in what was a most challenging, down to the wire transaction. Kudos and dinner us on me!
Aug 23, 2019
Great, smooth transaction
Aug 15, 2019
Charissa was really laid back and helpful. She worked with me and my needs and explained everything in an easy to understand manner. She answered all of my questions and was really great to work with.
Aug 3, 2019
Charmaine and Charissa go above and beyond, I am so impressed by them! As a real estate agent I work with a lot of escrow and they are truly the best.
Jul 31, 2019
President, Wall Design Build, Inc.
Charissa was amazing to work with. She made buying a house an easier process. Her communication was great! Any errors that came up with the documents(not her fault) were dealt with quickly and accurately.
Jul 18, 2019
Charissa handled the paperwork for the sale of my house through the TLK agency and she did a terrific job. She was efficient, sent the documents in a timely manner, responded to my questions and concerns and was very patient with my lack of technological expertise. I would highly recommend her to other clients of your agency.
Jul 10, 2019
Charissa does great work. Extremely helpful, friendly and always available to answer questions and provide insight. I appreciate her expertise and would recommend her highly
Jul 9, 2019
Chief Development Officer
We have worked with Charissa a couple times now and she has been absolutely fantastic to work with - efficient - fast - and accurate. We will definitely be working with her again!
Jun 17, 2019
Charissa was, hands-down, the most pleasant, on-point, responsive person throughout my entire mortgage refi experience. She was quick to respond to every question and concern that I had during the entire process. I would recommend working with her. She is great!
Jun 11, 2019
Charissa Cooley was professional and helpful thru out my selling process
I would recommend Charissa to my friends and family who are looking for a title company
Thank you Jackie Carey
May 31, 2019
Charissa was amazing! I highly recommend her. She was thorough and explained everything in laymen’s terms. Her response time was very fast and she was happy to answer all our questions. I would work with her again in a heartbeat!
May 31, 2019
Charissa was great, made the process as smooth and painless as possible. Very clear and effective communicator. It must be hard to explain all the nuances of property law and homeownership policy to newbies (first time buyers) like myself and my wife. She was happy to break it all down for us in layman’s terms so we could understand, and it didn’t take too long either. She also had a great attitude and good sense of humor, which helped turn a stressful transaction into a fun and happy occasion.

May 28, 2019
Charissa was extremely helpful and knowledgeable, as she walked us through all of the paperwork in a way that was easy to understand. Closing was a simple, painless process. Her professionalism is much appreciated!
Apr 8, 2019
Home owner
Charrssa did a get job. There where a number of stressors reguarding the Trust our homw was in, title, and inconsistencies in records of morgage payment. Charissa was always calm and made me feel like it was not problem and she would take care of it. And she did! I know there must have been a lot of behind the sceens work to get it all sorted, she never said a word, she just made it happen. Such a relief when I had so much else to deal with.
Apr 4, 2019
Charissa was wonderful! She was so kind and helpful in closing on the house purchase - I was a first time home buyer and clueless, and I also needed a notary in very rural area of an entirely different state. She was kind, accessible, helpful, and answered questions clearly. I feel so lucky that Charissa was my escrow officer - she made everything smooth and clear and easy! Thank you Charissa!!
Mar 19, 2019
Very helpful, detailed, and on top of the transaction.
Mar 11, 2019
Charissa helped us close on the purchase of a condominium. Before this we had not bought a condominium which is a more complicated purchase than a single family home. Charissa guided us through the volumes of paperwork, explaining each piece clearly and patiently. She was very well organized and gave us plenty of time to ask questions. Because of her help we left knowing what our current and future responsibilities are regarding the homeowners association which is very important in a condominium community. Charissa was easy to work with and we appreciate her knowledge and guidance.
Feb 27, 2019
I can not recommend Charissa enough ... for me she was very accommodating and reassuring in a situation where timelines were extremely tight and nothing seemed certain. Her efforts were instrumentals in making sure our closing was successful and on time. She went above and beyond in her communication with all parties to allow that success. In addition, her follow-ups after the signing were also above and beyond and equally very impressive. Expect an A+++ experience with Charissa.

My Associations

Chicago Title Lloyd Center - Team Members