May 21, 2018
Sr. Escrow Assistant
I had the pleasure of being Kelsey's escrow assistant for two fantastic years, and only left my role as her assistant due to getting engaged and moving away from Portland. Having assisted a dozen escrow officers in my career, I can empathically say that Kelsey was by far the best I've worked with. Being a great escrow officer requires a quick mind, excellent communication, attention to detail, an ability to adapt to last minute changes, and stellar customer service. The honest truth is that most escrow officers possess some (but not all) of these traits.
Kelsey is not most escrow officers. She is constantly working hard behind the scenes to make transactions as smooth and seamless as possible for her clients. She is often two steps ahead of where most escrow officers would be on a transaction, with the vision to see how the entire transaction will play out, not just the next step. What stands out most about Kelsey, however, is her positive attitude and genuine willingness to help not only her clients but everyone in her life. There is no façade with Kelsey, no smoke and mirrors to impress clients. What you see is what you get - genuine, honest service with a smile.