FNTG Regional Lender Center
Closing Operations Supervisor
Justin is a consistently timely, proactive, and exceedingly competent Escrow Officer. In addition to the expertise that comes with his position, he has a thorough understanding of the greater mortgage process outside of Title/Escrow which makes working with him a pleasant and seamless experience. He never fails to remain on top of everything that passes his desk, whether it strictly falls under his purview or not. If anything (even tangentially) related to a Closing needs to be sorted out, either in the normal course of operations or otherwise, Justin is our first go-to, and never lets an issue sit until it's resolved.
Along with his technical knowledge and organizational skills, Justin has demonstrated time-and-again an innate sense of how to handle clients and delicate or time-sensitive situations with excellent customer service, efficiency, and expediency. He is eloquent both over the phone and in writing, and has made himself indispensable to our Operations department here at Lenda. We genuinely consider him to be a valuable part of our own team.