Jan 22, 2019
Dr. George and Sandi Patterson
I recently told Kristina Novak that I wanted the contact information for her "boss." I then said, "This is a good thing!"
My father and brother were both brokers and real estate agents back in the Midwest. I grew up with open houses, hearing offers and counter offers, rarely seeing my dad on weekends, yet enjoyed seeing a home with the family name on a sign in the front of his office.
This experience gave me a taste of the life of a realtor, the impact on their family and more importantly, a sense of the best qualities to look for in an agent when we were looking for a new home.
You should know that Kristina has been simply amazing. Her attention to detail, prompt return of my emails and/or phone calls and the follow through on every single question or concern I had, has been simply fabulous. The house we just purchased in Solvang began with an offer on the day after Thanksgiving, 2012 and closed on January 18, 2013. The speed with which the offer progressed and was accepted, the advice we got from her while nudging it along and the support during the process was not only professional, it was "right on" the money with expertise.
I have some recent health issues which is one reason for the move out of LA to the cleaner air of Solvang. However, tackling the mess, dirt and debris left by the previous owners (outside the house in the side yard) was something I was dreading. Much to our surprise, Kristina got her crew in to clean up the inside and outside so that the house looked great when we arrived as new homeowners for the first time.
She also discovered that one of the near-by properties for sale had been vandalized, so she has been leaving her truck and stopping by frequently to insure that our home was intact and safe for us. I know that these touches are not common and we have been impressed by her thoughtfulness and attention to detail. When I needed to switch the utilities, she got all of the contact telephone numbers together for us to simplify the entire process and switchover.
Simply put, the genuine and professional interest of Kristina, her availability and her knowledge of the properties in the area have left us big fans, not only of her as a realtor, but also as a person. We have already referred a good prospect to her and they have already been up to look at property with her and were pleased.
You have a winner in Kristina, and we wanted you to know what an excellent job she has done for us and more importantly, is obviously doing for your firm!