Malou Gallardo

Branch Manager, Escrow Officer Fidelity National Title Brentwood
I have been in the title and escrow industry for 25 years and have worked for Fidelity in the last 14 years. I thrive in providing outstanding customer service and give full attention to detail and time commitments. As your escrow officer, I am dedicated to ensuring that every transaction is a positive experience.
2 days ago
Malou and her team are superior. This may be the 6th or 8th transaction that I have done with them. Even though I thought I had seen what they can do for their customers, they were able to go beyond my expectation one more time. Due to COVID and loan processing delay, we were running late in closing. To meet the demand of customers, Malou was able to find out a mobile who was willing to leave home at 6am to go to Sacramento for signing. This is an escrow team that you can always count on. Highly recommended!
Jul 21, 2020
Realtor/Loan Officer
Two nights ago, I didn't think this file would close on time. The lender came up with 11th hour conditions that just drove me crazy. Mark and I escalated it until we drove the lender crazy, in turn. The lender finally acquiesced to my demand to close as promised and with Malou's help, who communicated with the lender until past 10pm on the closing disclosure, we closed on time.

Teamwork and reliability that the members of the team will perform are essential in this business. I know I can rely on Mark to cover my back at every turn. Likewise, I know that the escrow team has our back always - a winning combination!!!

Because we closed on time, I received a referral from the listing agent and a resounding recommendation/referrals from the Buyer who just did a lengthy recommendation post at her work with 3,676 employees that follow the channel as well as NextDoor in Dublin.


Jul 18, 2020
Malou Gallardo (and her team) became my favorite go-to escrow officer from our very first transaction. She is so diligent, never drops the ball, always remains calm when lender issues arrives, has the best notaries, and is a pleasure to work with. She sets a high standard and gives every client the time and attention they need.
Jun 16, 2020
Malou and Tami are amazing! I would not use any other escrow team for my transactions!
May 29, 2020
Thank you Malou for a smooth transaction. Your team has been excellent. During covid your customer service is still *****!
May 22, 2020
Attorney/Broker and Seller
This escrow had many delays and Malou stood in the storm and got it done. She is a pro.

Appropriate for Memorial Day !!!
May 12, 2020
Malou is professional and dedicated. She made the transactions as smooth as we would expected. So Thank you for her great services.
Apr 1, 2020
General Partner of Khatri Brothers Partners
Malou and Tamy were great to work with and they were very helpful to me all the way. And I recommend them to anyone who needs the service they provide.
Feb 17, 2020
Malou's attention to detail, care for her clients and professionalism are unparalleled. She has my highest recommendation.
Jan 25, 2020
Malou, Debbie and their team were amazing!
Jan 18, 2020
What a great experience.
Jan 6, 2020
Malou Gallardo was terrific to work with. She has great attention to detail & kept everything on tract for a successful closing a couple days early!!
Nov 27, 2019
Excellent service, I never met the escrow office in person but every time I called they were courteous and made me feel like they know me. Excellent, excellent service. Thank you Lynda
Nov 27, 2019
Malou is an amazing Escrow officer, she provides a service that I don't see in other escrow companies. I always use her when possible.
Nov 14, 2019
Malou and team are awesome to work with. Highly responsive, courteous, professional and provide timely and steady communications all through period of transactions. They also strive at making all parties abreast of situations and work hard towards successful close. My agents and I have worked with Malou on lots of Real Estate transactions and not once has she disappointed us.Keep p the great work Malou!
Nov 14, 2019
Mallou was a great person and attended my questions in a timely manner. Thanks
Oct 23, 2019
Malou is a great representative of Fidelity. She was always on top of things and kept in touch. She was easy to get a hold of and responded quickly on matters and tasks. If you want fast, efficient, and effective service, Malou is the person you want.
Oct 22, 2019
The escrow officer Malou and her team were Great! from start to finish of the most recent transaction. Malou worked as late as necessary to ensure that all documents were correct. In this case we closed earlier because of her expediented service. Five stars to Malou and her team,
Oct 12, 2019
The entire staff at Fidelity National Title did another outstanding service to us (agent) and to our seller. Thank you again.
Oct 5, 2019
What more can I say? Once again Malou Gallardo made my job easier and went the extra mile. When she is my escrow officer I never have to worry about that part of the transaction. It always flows smoothly.
Oct 3, 2019
Malou is an Outstanding Escrow Manager. I have worked with her for several years and she is always on top of everything. Once I open an escrow with FNT, I know I will not have to worry about anything. They are on top of everything on any and every transaction that I open with them. To a fabulous Team, keep up the excellent work!!!! Thanks Ida, HomeSmart Realty
Oct 2, 2019
Malou Gallardo, as always, provided above and beyond customer service! She's awesome!
Oct 2, 2019
Malou is very knowledgeable, and professional. She is an asset to your company!
Oct 1, 2019
Malou has been my go to Escrow Officer for many years. I appreciate how hard she works and always amazes me the long hours she puts in for us. Her assistant Tami is also wonderful to work with. I can always rely on them.
Sep 23, 2019
Good service.

Fidelity National Title Brentwood - Team Members