I have been in the title and escrow industry for 30 years and have worked for Fidelity in the last 20 years. I thrive in providing outstanding customer service and give full attention to detail and time commitments. As your escrow officer, I am dedicated to ensuring that every transaction is a positive experience.
About Me
Branch Manager, Escrow Officer
Fidelity National Title Brentwood
Clarice Wessman
Senior Escrow Officer
Debbie Heiden
Escrow Officer
Sylvia Alvarez
Escrow Officer
Kelly Lisa
Escrow Officer
Rosie Sipes
Vice President, Sales Manager Alameda & Contra Costa
Manuel Santana
AVP | Sales Executive
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Malou Gallardo and Teresa Raygoza were wonderful, as always!!!
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Throughout our entire escrow transaction, Malou demonstrated nothing short of excellence and attentiveness. From the beginning, she was very responsive, ensuring that every email & phone call was promptly addressed. Her dedication to providing helpful assistance not only benefited me but also impressed my sellers.
Malou's responsiveness was particularly commendable; she consistently replied as quickly as possible, which streamlined the entire process. Her knowledge and proactive approach were evident in every interaction, making the transaction smooth and efficient.
Overall, Malou's professionalism and commitment to customer service made a lasting impression. I would highly recommend her services to anyone looking for a seamless escrow experience.
Thank you!
Malou's responsiveness was particularly commendable; she consistently replied as quickly as possible, which streamlined the entire process. Her knowledge and proactive approach were evident in every interaction, making the transaction smooth and efficient.
Overall, Malou's professionalism and commitment to customer service made a lasting impression. I would highly recommend her services to anyone looking for a seamless escrow experience.
Thank you!
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Helped a great deal when we had a slight obstacle with my insurance company. Malou and the team advocated on my behalf to expedite things and keep the transaction on time. They whole team at Fidelity was awesome.
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Malou and her assistant, Teresa, were nothing short of awesome! Their attention to detail, communication skills, and timeliness were superb. I wasn't familiar with representing a seller in Trilogy, and they went out of their way to keep me informed every step of the way. Thank you both!!
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Another perfectly executed closing with Malou and her team. We are grateful for all the care and finesse that they provide every time we get to work with them.
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Malou and her team are always quick to respond and very professional. Malou goes above and beyond for every file.
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Very satisfied, thank you for a smooth transaction.
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Superior service from superior people!
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I have had the pleasure of working with Malou Gallardo on several transactions over the last several years and have written many reviews. She and her team are awesome!
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Yes I will recomend this office and all their staff at 100%
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Thank you Malou Gallardo? your are amazingly smart and very helpful. I know I can always count on you to be as professional and fast paste as you have always been with all my transactions? I love it!
Thank you Malou :)
Thank you Malou :)
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I have enjoyed working with Malou on multiple escrows. Malou is outstanding in her field. I appreciate that I don?t have to follow up or ask for a status update as she is proactive and on top of everything! She is courteous, respectful, and knowledgeable. I look forward to our next escrow transaction!
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This was my 1st time using Malou Gallardo. She has just earned my future business when needing escrow services in that area! She was very efficient, pleasant and on top of everything! It was a blessing to work with her!
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Fidelity Title is prompt, reliable, and almost always available. Everybody in the office is friendly. The lender i worked with was even very pleased with the service and complimented the ease of communication.
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Using Malou Gallardo and her team also makes my transactions go very smooth.
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Appreciated Malou's automatic updates through the FNT software - Communication was fantastic throughout the transaction. Thank you TEAM :)
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I?ve worked with Malou numerous times on other transactions and she?s so knowledgeable and responsive. By far the best Escrow Officer I?ve worked with. Highly recommended!
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Malou was an absolute delight to work with. I have been in the industry a very long time and she is truely exceptional. She is kind, curteous, prompt and always gives her attention to the escrows at hand. I would highly recommend her for all of your escrow needs. Georgette Noble
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Malou & her team are quick & efficient. They communicate every step of the way.
Thanks for a very smooth escrow.
Thanks for a very smooth escrow.
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Malou and Teresa did a wonderful job! Thank you for being efficient and friendly!
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Malou and Teresa are always fabulous! I swear they work 24 hours a day. They are always timely, and I have never had anything fall through the cracks with them.
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MALOU ROCKS!!! She had an issue on the HOA demand, and I was out of town. She handled it seamlessly. Teresa is also an asset in answering questions and assiting Malou. These are great ladies!
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Malou works tirelessly for her clients, and Teresa is a great asset also
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Malou is simply the best escrow and title officer.
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Malou is my number one choice when it comes to escrow and title processing. She is very knowledgeable and super accountable. She can always find the right answer for me and my clients, and get the right resources to help me closing on time with high customer satisfaction. For example, in this transaction I closed today, she was able to locate a Mandarin speaking notary for my clients to sign their closing docs, and she worked after hours to make sure we were funded quickly so that the buyer can close and move in earlier before month end. I can give many more examples of how she helped me in the past. But in short, Malou and her team are simply the best partner a realtor can have. Thank you so kuch, Malou.
