Mar 29, 2024
Danilo & Gloria Ibanez
Ret Supv Prof ME and Ret RN
We'd be remiss if we didn't write about this special accolade for the One and Only KIm! Kudos to her! She's one of a kind! Indeed, a superb asset to Fidelity National Title Company (FNTC).
She was generous with her time on the phone and urgently providing us the needed info in her emails for our guidance to resolve our lingering/frustrating issue. In a nutshell, we'd plan to reconvey the commercial property to the mortgagor since he has the available funds to defray the balloon payment. The original escrow was done by FNTC six (6) years ago. Unfortunately, we either did not receive the Original Instalment Loan Note or lost/misplaced it inadvertently.
The spouse of my wife's cousin, Carm, who used to be an active Realtor, was resourceful enough to pave the way for us to touch base with Kim.
As far as we're concerned, Kim got a unique. wonderful, bright idea (that no one else we interacted with thought about) of advising to do the proper step in skipping the futile search for the ORIGINAL Instalment Note provided a 'Substitution of Trustee and Full Reconveyance' is duly processed by completing the pertinent form to be notarized and recorded by the Sacramento County. Kim even went to the extent of providing three small entities dealing with docs and deeds if we are not comforable filling it out. Kim inspired us to proudly do it ourselves!
With that said, Kim is smart, knowledgeable, competent, patient, personable, professional and with an absolute sense of urgency to the nth degree. We won't hesitate to use her incredible service should we have another real estate venture!
We rest our case...