May 2, 2020
There are good and bad Escrow Officers out there. Samantha Stephenson is neither. She is one of the Great Ones. She is not only so well versed in what she does, but she is personable, friendly, fun and definitely a team player. I can always count on her or her assistant to be available or accessible whenever I need something, but she always solves whatever the issue that may arise. Give you an example. My clients were sitting at the table signing for the home they were buying. Samantha asked about my clients signing for their house they just sold. I mentioned that they were going right after to a different Title company to sign. Without, hesitation, Samantha suggested that she give them a call and have the paperwork sent over to Fidelity and we would just sign everything right there in Fidelity's office. Within about 10 minutes, one of the staff members brought all the papers to sign for the closing of their house they just sold. After signing, my clients told Samantha that they were frustrated with the other Title company because they were not very good at communicating and getting things in a timely matter. Not that they would be buying another house soon, but if they did need to buy or sell a home, they will definitely only work with Fidelity National Title and of course with Samantha if she was available. All your staff rocks. Samantha Stephenson is a Superstar, but that isn't new to any of us.