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SUSAN M JOHNSON
recommends
Fidelity National Financial Escrow Connect
Escrow Officer/Branch Manager
Aug 27, 2024
We recently had a one day seminar with Rapunzel Martinez and staff. It was really great. It was inspiriing and fun! I feel excited and renewed and ready to take on new tasks! They all spoke and we did fun games and they made it really interesting and educational! Thank you Rapunzel and Team!!
JB
Janice Bowie
recommends
Fidelity National Financial Escrow Connect
Branch Manager/Escrow Officer
Aug 27, 2024
The seminar was enlightening! Love that there is a way to improve our Work Health. I'm still in need of more training for the Checklist/InHere/Milestones. I believe our company as a whole wants to all be on the same page. Some have more time than others to do the training.
Looking forward to getting this process down! :)
Looking forward to getting this process down! :)
Anna O Wines
recommends
Fidelity National Financial Escrow Connect
Escrow Officer
Aug 26, 2024
Favorite line, "High Level Security = High Level Customer Service". I was already leaning toward the use of the inHere portal and after the presentation, I'm fully onboard. Felt that I needed more direction with the use of tasking and how to maximize efficiency. Molly's 1 on 1 helped yet would be nice to have some more direction.
DW
Donna Watt
recommends
Fidelity National Financial Escrow Connect
Sales Representative
Aug 23, 2024
Rapunzel and her team were amazing. The presentation was well thought out, informative and entertaining. It was interactive and effective. Thank you!!!
Joanna L. Stearns
recommends
Fidelity National Financial Escrow Connect
Manager - Learning and Development
May 8, 2024
I LOVED your Outlook training this morning! I wish I knew all of this when I ran my own desk. I can't wait to share your tactical tips with my teams. 😊
A
Anonymous
recommends
Fidelity National Financial Escrow Connect
Escrow Officer, WA State
May 8, 2024
Molly hosted an Outlook class today and it was AMAZING! I learned so much in just 30 minutes - I'll be in touch with her often. I had no idea Outlook could support my workflow in the ways she demonstrated today. I love that she's willing to share the small tips that help make our systems relatable to my desk.
I cannot wait to bring this to my team inbox and share with my Assistants.
Thank you, Molly!
I cannot wait to bring this to my team inbox and share with my Assistants.
Thank you, Molly!
Diane Brittenham
recommends
Fidelity National Financial Escrow Connect
Customer Service Manager - Ticor Title
Apr 10, 2024
Just wanted to say Thank you! Your FNFI workflow for my Pre-Listing Trio packages is really helping my team. We opened 70 orders yesterday, up from average of about 50. - We wouldn’t have made it without you and this new service. Thank you for building it for us! This is awesome!
Amy O'Brien
recommends
Fidelity National Financial Escrow Connect
Escrow Operations Manager/Chicago Title Portland
Apr 5, 2024
Rapunzel is always ready to jump in and help solve any issues our escrow teams might be having. She is able to teach content in a clear, concise manner while holding your attention because of her engagement with the audience. Her main objective seems to be to make our jobs easier and she is doing a fantastic job at just that! She is always quick to respond to questions and concerns with answers and resolutions. I can't wait to see what Rapunzel and the Escrow Connect team do next as I'm certain my operation will benefit!
CG
Candy Gallegos
recommends
Fidelity National Financial Escrow Connect
Escrow Operations Manager
Apr 5, 2024
Rapunzel is incredible to work with and I believe she really values her position and is always going the extra mile! She has a great attitude and is wonderful with communication! I always look forward to working with her as I respect and trust her greatly and would highly recommend Rapunzel to anyone!
MS
Maria Silvestri
recommends
Fidelity National Financial Escrow Connect
County Manager
Apr 5, 2024
In just two words, I would say, "Game Changer"!
Rapunzel is amazing at what she does and has helped our operation accomplish, understand and implement tasking. She is a walking example of how it works which makes it so relatable for our team. She is an amazing coach, super successful Escrow Officer and Branch Manager and when she spoke and shared how and why it resignated. While we are still a work in progress, we wouldn't be where we are without Rapunzel. She is phenomenal!
Rapunzel is amazing at what she does and has helped our operation accomplish, understand and implement tasking. She is a walking example of how it works which makes it so relatable for our team. She is an amazing coach, super successful Escrow Officer and Branch Manager and when she spoke and shared how and why it resignated. While we are still a work in progress, we wouldn't be where we are without Rapunzel. She is phenomenal!
ML
MaryAnn List
recommends
Fidelity National Financial Escrow Connect
President Lawyers Title Bay Area
Apr 5, 2024
Ahhhh…where to begin?? Rapunzel has truly been a God sent to my operation! The list of attributes she has brought to the operation is LONG ! What I love and appreciate most about Rapunzel is her ability to speak the language of all the people i value most and while imparting her
unlimited knowledge to these hard
working individuals they believe she understands their challenges and advocates for them! Rapunzel is the best!!
unlimited knowledge to these hard
working individuals they believe she understands their challenges and advocates for them! Rapunzel is the best!!
MM
Meghan McKinley
recommends
Fidelity National Financial Escrow Connect
Sales Manager - Lawyers Title
Apr 1, 2024
Rapunzel and her entire team have been so helpful in guiding our operation. Her understanding of Escrow from her behind the desk experience brings so much to the table in helping the Escrow Connect team breakdown complex new ideas into manageable pieces that I can then take back to our operation to create success for our team. Thank you Rapunzel and the entire Escrow Connect team!!
JH
Jamie Hart
recommends
Fidelity National Financial Escrow Connect
Escrow Assistant
Dec 26, 2023
Erin Goodman was an excellent coach, teacher, mentor and guidance instructor. The confidence she has instilled in me and in my abilities is unmeasurable. I struggled at thinking I was even capable of handling this career and she has reminded me every step of the way that I got this! <3 The in-depth explaining and life experience stories were so incredible helpful in understanding and managing my daily desk. Erin forever deserves a Gold Diploma and Graduation Cap for being so Amazing!!
NT
Nina Tiff
recommends
Fidelity National Financial Escrow Connect
Escrow Assistant
Dec 22, 2023
I absolutely loved Erin. She was such a good teacher and explained things in a way that I could understand. She was always happy, cheerful, and positive and helped me look at situations from a different perspective. I definitely learned a lot and would recommend her classes.
MS
Mary Sound
recommends
Fidelity National Financial Escrow Connect
Escrow Assistant
Jun 15, 2023
Erin was not only knowledgeable on the various topics we covered throughout the academy, but she also took the time to provide individual support as well as detailed responses to each of our assignments. She always brought a positive energy to our classes, and it is obvious that she has a passion for coaching! It was a pleasure to get to work with her!
RN
Rochelle Novarro
recommends
Fidelity National Financial Escrow Connect
Branch Manager & Escrow Officer - Hillsboro, OR
May 11, 2023
Each person shows/teaches in a different style and I really enjoyed Molly, she was very relatable/approachable and I learned a few new tips when tasking.
MY
Mariah Yee
recommends
Fidelity National Financial Escrow Connect
Branch Manager & Escrow Officer - Lake Oswego
May 11, 2023
Molly Bell was our 1-on-1 trainer for the tasking.
Watching her at my desk in my own space. in my systems etc. was priceless.
I was able to watch her work like I would normally and when she was showing us the tips and tricks she was detailed, fast, clear and efficient. I am sure I would eventually be able to reap the benefits of the training if it was from afar but I feel this in person training made it much quicker….like light speed…. a game changer for sure.
She brought to my attention how outdated my templates were and a couple of other things that were “ah ha” moments.
I did feel rushed, I think we could have benefited from having more time with her.
She did say that this relationship was forever and not for now and that we could reach out to her for anything and she will help us.
I really enjoyed her energy and her representation of our company and our tools.
Thank you again!
Watching her at my desk in my own space. in my systems etc. was priceless.
I was able to watch her work like I would normally and when she was showing us the tips and tricks she was detailed, fast, clear and efficient. I am sure I would eventually be able to reap the benefits of the training if it was from afar but I feel this in person training made it much quicker….like light speed…. a game changer for sure.
She brought to my attention how outdated my templates were and a couple of other things that were “ah ha” moments.
I did feel rushed, I think we could have benefited from having more time with her.
She did say that this relationship was forever and not for now and that we could reach out to her for anything and she will help us.
I really enjoyed her energy and her representation of our company and our tools.
Thank you again!
LM
Lisa Miller
recommends
Fidelity National Financial Escrow Connect
Escrow Officer and Master Tasker - Hillsboro OR
May 11, 2023
Feedback after an in person visit from Molly:
"I’d like to reiterate how helpful it was to have Molly here in person. I would have gladly kept her for another week. There is so much more engagement and conversational flow when we have someone in front of us.
"I’d like to reiterate how helpful it was to have Molly here in person. I would have gladly kept her for another week. There is so much more engagement and conversational flow when we have someone in front of us.
Rachelle Burton
recommends
Fidelity National Financial Escrow Connect
Escrow Officer/Assistant
Mar 3, 2023
Erin is a great Coach and Instructor. She speaks very professionally. She is easy to understand. She has a positive vibe. I highly recommend taking her classes.
RR
Rhonda Rodriguez
recommends
Fidelity National Financial Escrow Connect
Escrow Assistant
Mar 1, 2023
I thought Erin was great. She has a great energy, you can tell she believes in the program. She spoke clearly and explained the program very well. I enjoyed each class. Thank you Erin for being a GREAT teacher.
AG
Annamaria Gettman
recommends
Fidelity National Financial Escrow Connect
Escrow Officer
Feb 27, 2023
Erin was very detailed in her instruction of all of the classes/trainings that I attended. She was very good at making sure all questions were answered. I appreciated her keeping the time at the hour allotted for the training as in Escrow every minute counts.
NB
Nicole Bishop
recommends
Fidelity National Financial Escrow Connect
Business Development
Dec 19, 2022
Erin is very knowledgeable when it comes to training! Erin helped me work through academy with some special aspects as I was switching over positions. I learned a lot from her during academy, including how contagious her smile and positive attitude are. Her encouragement during the last 6 months has been exactly what I needed.
KB
Katie Baker
recommends
Fidelity National Financial Escrow Connect
Escrow
Dec 15, 2022
Erin is one of the best instructors I have ever encountered! Her positive attitude and knowledge- truly incredible. I would like to take more training with her.
MM
Makelle Marsee
recommends
Fidelity National Financial Escrow Connect
Escrow Assistant
Dec 15, 2022
Erin was amazing! She was encouraging and energetic through the whole 6 month training, which made it something to look forward to each week. Her knowledge and energy toward our material was contagious. And her encouragement was genuine.
DW
Danielle Wieger
recommends
Fidelity National Financial Escrow Connect
Escrow Support-East Bay Draw Team
Dec 15, 2022
Training in the Academy was amazing with Erin. Her smile and attitude are infectious and she made learning these last 6 months incredibly fun. She is encouraging and personable and I will be sad to not see her face weekly anymore.
