Shelly Farra

FNF Academy Director/Success Coach for Elite Escrow Coaching Fidelity National Title Group Management Team
Shelly Farra exudes kindness and positivity in every aspect of her life. It is rare to see her without a smile on her face! Born in Portland, OR, Shelly made Vancouver, WA her home in 2000 until April of 2020. Shelly made a change and moved to Tempe, AZ where she now lives with her beautiful daughter, Hayden.

Shelly has over 25 years of experience in the title and escrow industry. She started as a receptionist and worked her way up to Escrow Officer and Branch Manager for Fidelity National Title in Vancouver, WA where she built an exceptional team culture and a created a standard for excellence that she now brings to Elite Escrow Coaching as a Success Coach as well as Director for the FNF Academy!

Shelly takes pride in providing superior customer service to all customers and works hard to achieve meaningful relationships. She thrives on helping people, is a team player, and always goes the extra mile. Shelly loves finding the best in people and strives to help others succeed. These attributes make Shelly a brilliant Success Coach and a valuable addition to the FNF Elite Escrow Coaching Team!
Sep 7, 2021
Escrow Officer
Shelly was amazing, I learned so much from her. Her enthusiasm and knowledge really made the whole learning process a positive experience.
Sep 3, 2021
Escrow assistant
Shelly was wonderful all the way through our academy class. She was helpful anytime I had questions and was very knowledgeable.
Thank you so much Shelly for being you :)
Sep 2, 2021
Office Manager
FNF Academy is a wonderful benefit for employees. I thoroughly enjoyed the entire experience. I've only been in this line of business for a short period of time but I certainly believe I received a well rounded understanding of escrow/title insurance.

Shelly was very energetic, engaged, and supportive throughout the entire program. She was always willing to take the time to address any questions or concerns you had along the way. She was very knowledgeable about every topic and made learning fun. Shelly is definitely an asset to Fidelity National!
Sep 1, 2021
Escrow Assistant
Shelly is a very understanding and supportive teacher. She is easy to talk to and is fast to respond to all emails. She is extremely knowledgeable and I really enjoyed learning from her. I am grateful to have her as a resource!
Sep 1, 2021
Title Assistant
Shelly is a wonderful coach and truly has a heart for the success of each of her students! She is knowledgeable, energetic, and supportive. The class is a great place for someone new to escrow to gain a wealth of information for a long and successful career.
Aug 31, 2021
Escrow Assistant
Shelly was an amazing teacher who was always willing to take the time to help anyone who had questions. She's very knowledgeable and she cares about each and every one of her students. I loved learning from her and hope that I can continue to learn from Shelly!
Aug 31, 2021
Escrow Assistant
Shelly is a wonderful, supportive teacher. She was entirely enthusiastic and engaging for each class and chose great guest speakers. I'm grateful for her knowledge and and her never ending understanding of what it means to be new at something.
Aug 31, 2021
Escrow Assistant
Shelly is amazing coach! She is very knowledgeable, helpful and kind. Thanks to her, I have grown and learned a lot after attending the academy.
Aug 31, 2021
Assistant Escrow Officer
Shelly is a great teacher. She listens and interacts and really made the virtual class setting engaging! Thanks for the great class! Hoping to take some refreshers with her in the future.
Aug 31, 2021
Escrow Assistant
I have been in my position for over 3 years and still found so many "nuggets" to take away for my daily work. I found Shelly to be organized, informative in the subjects and very experienced coaching.
I highly recommend her for anyone who has a team member ready to take it the next level.
Aug 31, 2021
Escrow Assistant
Shelly was amazing, Always willing to help and is full of knowledge.
Aug 31, 2021
Escrow Assistant
Shelly was able to make the pandora's box of escrow knowledge structured and understandable. She met us where we were at and guided us to where we needed to be. It was a great experience having Shelly as an instructor!
Aug 30, 2021
Escrow Assistant
Shelly was great! She is very knowledgeable and made it very easy to learn the topics. I really enjoyed this program with her. Thank you Shelly!
Aug 30, 2021
Escrow Assistant
Shelly is phenomenal! Not only did she take the time for students individually, collectively she was engaging and beyond helpful. Shelly has this zest for life who always has a positive attitude. Hope to take more classes with Shelly in the future!
Aug 30, 2021
Escrow Assistant
Shelly was absolutely amazing! She was very thorough, knowledgeable, personable and so kind! I loved learning from her ~ thanks so much for the opportunity! =)
Aug 30, 2021
Escrow Processor
Shelly was amazing to work with. She always had a great attitude and came prepared. I would not hesitate to work with her again!
Aug 30, 2021
Escrow Assistant
Shelly is AMAZING! Very knowledgeable, helpful and kind. I feel that Shelly really took the time to teach the entire academy, instead of blowing through subjects. Shelly really taught me a lot of things I didn't know before and I can honestly say, I Graduated the Academy knowing more than I ever did before! Thank you, Shelly you really ROCK!
Aug 27, 2021
Escrow assistant
Shelly is an amazing teacher! She explains everything so well and is always there to help. She inspires you to be the best version of your self and to always keep learning. Thank you for all the wonderful knowledge!
Aug 27, 2021
Escrow Assistant
Shelly was helpful and quick to answer any questions. She did her best to help us shine!
Aug 27, 2021
Escrow Assistant
Shelly is an amazing trainer with an ability to make sure her students really understand the content being taught. The FNF training academy forces students our of their comfort zones to try new things that might be scary at first, but will ultimately lead to being a more well rounded assistant and eventually an escrow officer. Thank you Shelly!!
Aug 27, 2021
Escrow Assistant
Shelly was the best instructor for the Escrow Academy class that I took this year. It was my first year in escrow and she was so kind and very detailed in all of our classes I felt that every week I learned something very useful in this fast paced escrow unit. I was able to learn skills and things to better support my unit and it was all Thanks to Shelly.
Aug 27, 2021
Escrow Assistant
Shelly is a fantastic coach and instructor! She takes the time to plan ahead so that the educational slides were complete, and with up to date and accurate information. She takes the time to explain each principal, and then the 'why'. By providing the information as to why we do what we do, it provides us with the information and material to problem solve on 'the next one'. With the more difficult principals in escrow, Shelly makes sure to take the time to really dig into it with her students to make sure that they feel comfortable moving forward. She goes out of her way to make sure we have the tools to internalize the information so that we can take it through to each and every file. From beginning to end, I knew I could trust her and the information she provided to help me, my team, and my organization excel! Shelly is the best!
Jan 4, 2021
Escrow Assistant
Shelly was an incredible coach! Always available to help, answer questions and offer an encouraging word. Coming from a background of being a busy Escrow Officer herself, her knowledge and consideration of the work load demands we were all carrying on top of the Academy was a breath of fresh air. I learned a ton and can't wait for the next opportunity to learn from her again!
Dec 28, 2020
Escrow Officer
Shelly is AMAZING! She is a great teacher and easy to understand. Shelly makes sure she is available at all times for any questions or concerns. Shelly would send me inspiring post cards with little messages on them. She is a asset to this company for sure and I cant wait to take another class with her.

Thank you,
Dec 28, 2020
Escrow Coordinator
Shelly was amazing. She answered any questions I had and anytime I had a problem Shelly was right there to help. I loved receiving her random postcards of encouragement. I am going to miss those! She is so patient and so positive. She is very inspiring and I will miss seeing her weekly!

I would definitely recommend Shelly and the university. It was very educational and useful.

Fidelity National Title Group Management Team - Team Members