Mary Lou Paulk

Senior Vice President/ Consultant Fidelity National Title Maricopa County
My current role with Fidelity National Title Agency is a Senior Vice President, in a consultant and an advisory position.

I proudly served as the President and County Manager of Fidelity National Title Agency –
Maricopa County, Arizona from 2007-January 2022 and oversaw the management of personnel, production, financial results and market penetration for escrow and title-related services for this operation.

I began my escrow career with USLIFE Title in 1977 after spending three years with a secondary finance group. During my 23 years of employment with ATI Title Agency of Arizona (formerly known as USLIFE Title, Title USA and United Title Agency of Arizona), my areas of responsibility included Assistant Vice President/Branch Manager, Vice President/Area Manager and Escrow Operations Manager of the Phoenix division, and as the National ATI Title Company Training Director.

I joined the Fidelity National Title Team in May of 2000 as Sr. Vice President of Sales
and Operations and in 2005, was promoted to the position of President and County Manager of
Fidelity National Title in San Luis Obispo, California. Returning to Phoenix in 2006, I assumed
my current position. I am a Certified Escrow Officer, a Certified Instructor for AAR and the Board of Realtors, and the Past President of the Arizona State Escrow Association (ASEA).

I reside in Phoenix and am passionate, active member of my local community. Also a proud grandmother of seven, I cherish sharing my time with family, enjoying great music and hobbies of
floral design, interior decorating, hiking, and traveling.
Apr 23, 2014
Default Services
I have worked with Mary Lou for over 30 years. I have the utmost respect and admiration for Mary Lou as both our leader, and as an individual. Mary Lou manages our company the same way she treats people; with kindness and respect. Mary Lou brings that "extra something" to her management style, and makes our company a great place to work. She makes everyone feel valued and an important member of the team, and always gives credit to the employees for a job well done! Fidelity Title, because of all the "extra touch" from our administration, is far and above, the best place to work!
Apr 18, 2014
Escrow Officer
I would first like to say, that I have never worked for a company that prides appreciating their employees as much as Fidelity National Title does. Starting from Mary Lou, all the way through the administrative team to managers. Without the appreciation that is expressed to each employee by our management and peers, it would be hard to make it through the days! We have such a team environment here at Fidelity and it shows in how happy we are to come to work and how happy we are when we reach our goals together as team and as a company! Fidelity by far outshines any other title company!
Apr 17, 2014
Escrow Officer
It's an honor and priviledge to work under the leadership of Mary Lou Paulk. Her industry knowledge, her drive for results and her sincere compassion to develop her employees creates an environment for one to excell and thrive.
Apr 11, 2014
VP/South East Valley Area Manager
I have had the pleasure of working at Fidelity National Title for the last 10 years of my career and I am excited to come to work each and every day. Mary Lou has been an amazing leader to our organization and mentor to me. The culture she has created here is beyond words. I have the utmost respect for Mary Lou and our entire organization.
Apr 3, 2014
Escrow Officer/Assistant Branch Manager
As a four year employee I can honestly say that there is no other company at which I would like to be a part of! This company is truly a team and the support I have doesn't stop at just the branch goes all the way up to our national corporate level. I work with and for some of the brightest and the best individuals that I've found over my thirteen years in this industry. Mary Lou Paulk is an inspiration to me daily, as are the others on her immediate team, and they inspire me on a daily basis to continue to learn & grow; to be a better escrow officer; and to know that I am part of a very unique organization. I've had the opportunity to work at other companies as I began my career and I count my blessings daily that I can call Fidelity my home.
Apr 1, 2014
I have been working with Fidelity National Title - Maricopa County for almost 2 years now. I would have to say that Mary Lou is dedicated to reaching our County goals and is also dedicated to keeping up staff moral. I think that her team has to be on of the best in the Nation and as the head of our division is more approachable than any other President I've workd with in the past. In fact, her entire team is always helpful and readily available with innovative ideas and responses to difficult issues.

I am proud to say that I work for Fidelity National Title under the management of Mary Lou Paulk
Mar 30, 2014
VP/Area Sales Director
I've had the pleasure of working with Mary Lou Paulk for close to 20 years now, 14 of them with Fidelity National Title. She has been an incredible leader and mentor for me. I truly believe her leadership and direction has led to my success over the years. She leads her team with integrity and professionalism to the highest standards.
Mar 28, 2014
Market Research Coordinator
From my first interview for my position at Fidelity, I walked away saying "I HAVE to work for that company." The culture that was described to me in the interview was unlike any other company's culture. I was not disappointed when I was hired on; I got what I was promised. Mary Lou has built a culture here at Fidelity Maricopa that encourages growth, promotes kindness and integrity, cultivates leaders and inspires greatness amongst its employees. Every day that I come into work I strive to do my best because I am pushed to do my best. The leaders that Mary Lou has brought into this company encourage and teach me every day. I am blessed to call Fidelity my employer; this is a family I am proud to be a part of.
Mar 26, 2014
Assistant VP/ Executive Assistant to Mary Lou Paulk
I have been with Fidelity National Title for 13+ years and have worked with some pretty incredible people, but none can compare to Mary Lou Paulk. She is one of the most hard working, intelligent, forward thinking women that I have ever met. I am so lucky to be working for such a generous, classy and well rounded person. Mary Lou took a chance on a girl from Washington State whom she had only met with for an hour and I count these special blessings each and every day. The culture that she has created within our Operation is with high energy, accountability and resourcefulness. We are all such team players and truly enjoy playing on this team day in and day out!
Mar 26, 2014
AVP/Executive Sales Administrator
Today marks my seven year anniversary with Fidelity National Title and I am thankful to be working with a great group of people…especially, Mary Lou. Mary Lou exemplifies professionalism, integrity and is a class act. Each day I experience “the Fidelity Difference” and it is a pleasure to work so closely with her on a daily basis.
Mar 25, 2014
Attorney, Legal Department
Working with the people in Fidelity National Title Agency has been a pleasure. The first thing one noticies is that all of the employees get along very well. There are no clicks or jealousies that you find in many groups. One reason for that is that Mary Lou makes a point of making me, and all of her employees, feel appreciated. That goes a long way to keeping employee morale high. There are montly celebration breakfasts, quarterly luches, and annual events that I look forward to. What a wonderful corporate culture exists here. That feeling seems to go down from the managers. Another thing that I really appreciate is the effort to keep us informed as to what is going on. There are daily reports, minutes of meetings, and periodic reports straight from Mary Lou's desk. This minimizes unfounded rumors from circulating. Finally, I love that she "shares the wealth", with prizes given at various functions, much appreciated.
Mar 25, 2014
Marketing/VIP Investor Division
As a new employee transfer to Fidelity's Corporate Office I have to say this has been the most amazingly positive move. I feel I have found home at the work place and have to thank Mary Lou for obtaining such a wonderful group of employee’s all in one place. It has truly has changed my life in the most positive way. The atmosphere here at Fidelity is above and beyond the most wonderful uplifting place I have ever had the pleasure of working at. Thank you Mary Lou !!!
Mar 21, 2014
Branch Manager, Certified Escrow Officer
It is truly a joy and privilege to work at Fidelity National Title Agency. It is a joy to work with such a team of professionals that daily strive to exceed expectations of all parties involved. No matter which branch or employee you are interacting with, in all departments, there is a dedication and determination to ensure the client has the best experience possible. It is a privilege to work for a company that values its employees and openly expresses that gratitude on a daily basis. I have worked at Fidelity for over 10 years and would not stay if I did not believe in the vision of this company and how it incorporates its employees into the vision.
Mar 21, 2014
Escrow Officer/AVP
I am excited to come to work everyday!! This is something I never thought I would say or feel. As children, we are taught that "work" is something we have to do. I work because I choose to.

I choose to work because I am with the best of the best...Mary Lou Paulk, her management team, and Fidelity National Title. The team here is truly a family. They have believed in me even in times that I didn't even believe in myself. They truly care about me and are always looking out for the best interest of the employees and our company. They push us to be our best both professionally and personally. Fidelity National Title provides the employees with the tools and resources to grow our business and be successful. Our administrative team supports us in all we do. If it was not for them, I would not be where I am today!!

Mar 21, 2014
Branch Manager/VP
When I think of a true mentor for my business practices Mary Lou Paulk exemplifies both an amazing knowledge base of the title and escrow industry as well as a talent for communicating effectively. As my County Manager she manages and leads with an open door policy and is always available to promote and encourage individual growth within our company.
Mar 21, 2014
Vice President/Area Sales Director
Mary Lou Paulk is the epitome of composed, sharp, intelligence at its finest! I have had the opportunity to work in Mary Lou's Phoenix organization for the past 7 years. In the past 2 years, she's been so influential in my professional development as I'm growing into management and leadership roles within our company. I can't imagine a better leader or a better image of someone I strive to be more and more like as I evolve. Thank You Mary Lou for the investment you make in all of us. It's an honor to work for you at FNT Phoenix.
Mar 20, 2014
Asst. Escrow Officer
It is an honor to work for Fidelity National Title Agency. The security of a strong corporation with a family feel is exactly what I feel on a daily basis. From the top of the chain, The President to the Managers & Escrow officers in the branches and everyone else that support this company have the same efficient, customer-oriented and motivated personalities that make for such a great environment to be around. There is constant training and communication to ensure everyone is on the same page from a legal aspect to everyday tasks. As an employee I feel that I have a level of authority and empowerment to make decisions and can always reach out to many resources that are always willing to offer suggestions and solutions for our clients. Recognition and appreciation for the hard work and loyalty we provide is shown in many ways. The events the company has put together have stood out a lot to me. Family day at the zoo was a great event! The Pep Rally that is put on yearly for the employees to bond and work together on an outside project for prizes and get to know each other on a personal note is another asset as to why this company wants the best of the best working together each day to make Fidelity successful. With Gratitude, Stacy Avila, Asst. Escrow Officer.
Mar 20, 2014
AVP/Branch Manager
Fidelity National Title-Maricopa is a corporation that truly cares about their employees and their partners. The leadership of this corporation is second to none. They offer unconditional support and respect, and are grounded by their integrity to always go above and beyond for both clients and employees. The leadership continually sets an example on how to always "take the high" road in any given situation. It's a great feeling to be part of such a dynamic team!!
Mar 20, 2014
Sales Executive/AVP
I cannot say enough about Mary Lou Paulk. She interviewed and hired me in 2004, and what a great decision to work under her leadership. What I respect most about Mary Lou is her humbleness. She has had a very successful career and overcome many obstacles in our challenging market since 2008. Every time our organization is recognized or given an award, she is the first one to say to her employees, "This is not me... it is all of you and your hard work and would not have happened without you."

We cannot run a successful ship without a strong captain, and she is just that. Our President has an extensive background in both Escrow and Sales, which is rare to have both, she has taken our operation to the next level. She is such a polished individual, knowledgeable, and has amazing foresight. I appreciate her open door policy and her leadership.

The culture Mary Lou has created at Fidelity is what is so contagious. It is an honor to work with such a genuine individual!!
Mar 19, 2014
Escrow Officer
I am currently in my fifth year of working for Fidelity National Title and what a tremendous time it has been. I've been incredibly fortunate to have the expertise of several branch managers, a myriad of colleagues and the leadership of our administration team backing my success. Fidelity Title not only takes ownership and great pride in the services that the company provides but do the same for their employees. There is enormous support and resources available to each of us to make our jobs better and more productive. The management team is knowledgeable and approachable. Administration is always will to lend their assitance and know me as a personally as well as an employee.

I'm grateful for my experiences and my vocational success within Fidelity as well as the knowledge lent to me by so many wonderful people within this organization. I can't say enough about my Fidelity Family. I'm honored to be one of the valued members of the brood at Fideltiy National Title and look forward to having many more exceptional years ahead.
Mar 19, 2014
AVP/Director of Marketing
Fidelity National Title Agency is a unique company with a culture like no other. Our team is built upon the foundation of employee autonomy and empowerment. Mary Lou Paulk consistently leads this team with integrity and poise, always inspiring greatness and continuing to challenge us with new opportunities. Not only am I proud to say that I am an employee of this company, but also I am proud to be lead by someone who truly provides an example of what leadership is- integrity, charisma, innovation and trust. Mary Lou and her team continue to generate success by way of the people that work within our company. "Why Not Us" has become our mantra as we enter into a new year with new goals and we surely will acheive them all and then some. Fidelity is an honor to work for and only some of us are lucky enough to call this company "home".
Mar 18, 2014
state attorney
I have been with Fidelity for almost 7 years, and came to Fidelity from another large underwriter. I remember one of the last words of the other underwriter as I was leaving being something like: "You're going to regret this decision and be begging us to come back shortly". After 7 years, I do not regret the decision, but rather see myself being with Fidelity for the rest of my career. The reasons for feeling this way are numerous, but specifically, I love the precepts that Fidelity has established which govern what each of us do each day and how we do it, from the CEO to County Manager to Escrow Officer to Custodian. Everyone that is successful at Fidelity buys in to the precepts. In my role, I work with both direct operations and agencies, thus allowing for a diverse perspective of things that work and things that don't work so well. I have been so impressed with the management and leadership of Mary Lou Paulk, County Manager and President of Fidelity National Title Agency in Maricopa and Pinal Counties, Arizona. Specifically, Mary Lou inherited an operation that had been #1 in the Country, however, due to the market downturn and some internal restructuring, what she inherited was not on a trajectory to remain #1. Rather than complaining about prior issues, or making excuses, she went to work re-implementing the FNF precepts, and has now, 7 years later, returned to the #1 position in Arizona, and in the Top Ten in the Western Division of FNF. This was not by accident or luck, but rather by a sustained and methodical plan. She now has the buy-in of her entire operation and not only do people truly enjoy being at Fidelity, their results and performance reflect that as well. I am extremely happy to be associated with Fidelity and Mary Lou and look forward to continuing to build this Company as a team for a great future.
Mar 18, 2014
Builder Development
I have been fortunate and have worked for a number of large corporations each having their own cultures, buzz word programs and guiding principles. With larger companies, it’s also more difficult to keep everyone on the same page.

Risk Management issues, compliance with government regulations, and the constant risk of loss due to claims are a reminder of our P&L.

However, unlike other business leaders I’ve had the pleasure of working with the President of Fidelity National Title Agency Arizona Ms. Mary Lou Paulk “although small in stature” is a great leader. I have never doubted her guidance, sincerity or leadership in the short time I’ve had the pleasure of working with her.
Mar 18, 2014
Account Servicing Liaison & Foreclosure Assistant - Vice President
I am honored to write a recommendation and wish to thank you for asking. I have been with Fidelity for 22 years as March 26th and I have found Mary Lou has put together a strong support staff that has good leadership skills and share those skills with all of the working staff. This has served to make our company stronger and we deliver a high level of service.

Under Mary Lou's leadership, our sales staff has intergrated her knowlege of escrow, sales and technology to create a more cutting edge and knowledgeable sales staff that serves the customers needs in all facets of the industry.

The one thing I have found to be most admirable about Mary Lou, is her encouragement to all of us to obtain a balanced life with work and our family. Both are important to all of us and allow us to have a healthier home life and work environment.

Fidelity National Title Maricopa County - Team Members