Shelby N. Keys

Escrow Officer Fidelity National Title Mid-Willamette Valley
In 2012, I began my career with Fidelity National Title in Salem, Oregon as a front desk customer service representative. I quickly excelled to an escrow assistant for one of the top producing escrow officers in the Mid-Willamette Valley. After two years honing my skills in this position I was promoted to Escrow Officer. My training and background in legal matters, taxes, management and customer service allows me to process a wide range of escrows, including residential re-sales and refinances, short sales, 1031 exchanges, commercial transactions, land and new construction and mobile homes. I have an absolute dedication to provide the best service to my customers.
Nov 19, 2020
I did not like how our escrow officer, Shelby Keys, was giving an attitude to my buyers. I thought I was the only one who noticed until my buyer pointed it out to me after signing. She needs to be more patient, especially with first time home buyers. The signing felt rushed. She improved her attitude towards the end, but my buyer will always remember the attitude she was given about her signature and not writing it out fully as she signs partially her name.
Oct 5, 2020
Shelby Keys is great to work with. She is highly organized and personable. Definitely recommend her services as an Escrow Officer.
Jul 11, 2020
Shelby was great to work with. Easy to get ahold of and very organized. Made the transaction very simple.
Jul 1, 2020
Shelby was on point, thorough and efficient. It was a pleasure closing this transaction with her. Thank you Shelby!
Jun 11, 2020
I just want to say that Team Shelby is doing an awesome job! Her team works together like Peanut Butter and Jelly.
Dec 11, 2019
You have no better team to work with or for as a agent in Oregon. Great communicators and quick to solve issues.
Nov 12, 2019
From beginning to close my transactions are managed with courtesy and professionalism!
Sep 7, 2019
Shelby and her team make a seamless transaction for my clients and myself
Aug 2, 2019
Shelby works so hard all the way through even the most difficult transactions. With multifamily sales and reconciliation of rent rolls, seller carries, etc, she is the best I've ever worked with. The knowledge she has shows through her work. The professionalism towards our clients is 10+ . Thank you Shelby!
Jan 27, 2019
Shelby Keys went above and beyond to get our transaction to close. My client was out of state and could only sign on her cell phone. She was a victim of the Paradise California fires. My client couldn't get her phone to work well with the loan signing program. Shelby was up late on the phone with me until a solution could be solved. She even was on the phone the following day with my client to make sure the wiring worked. She was such a great problem solver and excellent at keeping everyone calm. I'll work with Shelby Keys anytime!
Nov 16, 2018
If you're selling, buying, or refinancing you can't go wrong with Fidelity National Title in Salem (especially Team Shelby).
Oct 31, 2018
Team Shelby is everything you needs in an escrow team. They are relentlessly consistent in their above average service and communication.
Sep 26, 2018
This company is the best to work with. I wouldnt take my business anywhere else. The attention to detail and commitment to the transaction is unrivaled.
Sep 7, 2018
Shelby Keys and her team were amazing. This transaction was taken on last minute, and we had very little time to get it closed. They did what it took to ensure the transaction closed on time, and without any issues. I greatly appreciate Shelby, and how hard she worked for us! I will definitely choose Shelby and Fidelity National Title in the future.
Aug 10, 2018
If you're looking for a place to send a transaction then choose Fidelity. Every time I have sent them a deal I know it will be handled with professionalism and a high level of communication. Best company.
Jul 19, 2018
Shelby is awesome!!
Jul 12, 2018
Shelby Keys is beyond helpful and efficient. She is extremely responsive, hard working, and knowledgeable. Thank you!!
Apr 6, 2018
Shelby Keys is the only escrow officer I have ever worked with that has handled EVERY transaction without mistakes.
Sep 5, 2016
Principal Broker
Shelby is always professional and communicative. Opening escrow with her ensures a smooth transaction with information provided in a timely, orderly fashion throughout the process. I highly recommend her as and escrow officer.
Sep 1, 2016
Shelby is a fantastic escrow officer. When given the opportunity to request an escrow officer, she is at the top of the list. Shelby is professional and punctual, working hard to ensure that the transaction process goes smooth and efficiently. I would recommend Shelby to anyone needing escrow services.
Aug 31, 2016
Broker with Knipe Realty
Shelby does an amazing job handling my escrow transactions. She is quick to return emails and phone calls and is very clear in her communication with clients, especially new home buyers who may need a little additional help. Shelby has a very friendly personality but is also very professional. Efficiency and organization are very evident in her work.
Aug 31, 2016
Senior Loan Processor
Shelby and her team are AMAZING! Shelby is very professional and always quick to respond to any questions or needs on our transactions. If you have the opportunity to work with her and her team...DO IT!
Aug 31, 2016
Senior Loan Consultant
I've done a fair number of transactions with Shelby and she's an outstanding escrow officer. She's quick with responses and has done a very good job of handling closings that required some extra effort and care.

I highly recommend her.
Jul 14, 2015
I have had several transactions with Shelby in the last 2 years and they all have been great! Since I work a lot with builders, there is a lot of extra work and Shelby seems to handle it all quickly and professionally. I will continue to use her because she gets the job done. My clients are put at ease during their signings and that is a huge plus as well.
Jul 10, 2015
Broker Keller Williams
I have worked with Shelby many times over the years and she has always been spot on with all her information and he ability to work with clients. I would work with Shelby every day and twice on Tuesday!!

Fidelity National Title Mid-Willamette Valley - Team Members