Shelby N. Keys

Escrow Officer Fidelity National Title Mid-Willamette Valley
In 2012, I began my career with Fidelity National Title in Salem, Oregon as a front desk customer service representative. I quickly excelled to an escrow assistant for one of the top producing escrow officers in the Mid-Willamette Valley. After two years honing my skills in this position I was promoted to Escrow Officer. My training and background in legal matters, taxes, management and customer service allows me to process a wide range of escrows, including residential re-sales and refinances, short sales, 1031 exchanges, commercial transactions, land and new construction and mobile homes. I have an absolute dedication to provide the best service to my customers.
Jun 15, 2022
Excellent customer service, knowledge and achieving process in a timely manner.
Thank you Kelly Miller and Stacey
Rita Price
May 24, 2022
Shelby Keys did a fantastic job on our transaction. I was serving my client from another city some distance away and Shelby and her team really made our transaction seamless and hassle-free. I'm super happy!
Dec 30, 2021
Shelby, Escrow Officer in the Salem Office & Team were professional & personal! We had a smooth & timely transaction!

Thank you for the Team Work!
Dec 21, 2021
Anita Stone did an excellent job of closing two transactions for me where the seller's were senior citizens. Her patience, respect and compassion put my seller's at ease throughout the signings. Thank you Anita!
Aug 5, 2021
Time and time again I work with Fidelity and regardless of what hurdles come up Shelby and her team get it done! They are creative and very solution based.
Jul 15, 2021
I highly recommend Shelby Keys to handle escrow services. I was truly amazed at how quickly and efficiently she handled my latest transaction and her communication was right on point. Shelby displayed the upmost professionalism and was a pleasure to work with.
Jul 6, 2021
I absolutely love working with Shelby! Shelby and her team are very organized and professional from start to finish!
Jun 9, 2021
Shelby was amazing to work with. I really appreciated how prompt she was with her communication, how thorough she was, and how helpful she was. Thank you Shelby for your help with a successful transaction.
Mar 5, 2021
This transaction was escrowed at the Salem office with Shelby Keys. The property was in Eugene and Shelby not only was good with her communication, but was quick to organize a signing in Eugene. This may not sound like a big deal. But I had a similar transaction with a different escrow and I had to spend valuable time to find the other escrow office, coordinate with the local escrow and set up the signing. The time I was able to save with Shelby's actions allowed me leverage more time for lead generation.
Nov 23, 2020
Shelby is always great to work with.
Nov 19, 2020
I did not like how our escrow officer, Shelby Keys, was giving an attitude to my buyers. I thought I was the only one who noticed until my buyer pointed it out to me after signing. She needs to be more patient, especially with first time home buyers. The signing felt rushed. She improved her attitude towards the end, but my buyer will always remember the attitude she was given about her signature and not writing it out fully as she signs partially her name.
Oct 5, 2020
Shelby Keys is great to work with. She is highly organized and personable. Definitely recommend her services as an Escrow Officer.
Jul 11, 2020
Shelby was great to work with. Easy to get ahold of and very organized. Made the transaction very simple.
Jul 1, 2020
Shelby was on point, thorough and efficient. It was a pleasure closing this transaction with her. Thank you Shelby!
Jun 11, 2020
I just want to say that Team Shelby is doing an awesome job! Her team works together like Peanut Butter and Jelly.
Dec 11, 2019
You have no better team to work with or for as a agent in Oregon. Great communicators and quick to solve issues.
Nov 12, 2019
From beginning to close my transactions are managed with courtesy and professionalism!
Sep 7, 2019
Shelby and her team make a seamless transaction for my clients and myself
Aug 2, 2019
Shelby works so hard all the way through even the most difficult transactions. With multifamily sales and reconciliation of rent rolls, seller carries, etc, she is the best I've ever worked with. The knowledge she has shows through her work. The professionalism towards our clients is 10+ . Thank you Shelby!
Jan 27, 2019
Shelby Keys went above and beyond to get our transaction to close. My client was out of state and could only sign on her cell phone. She was a victim of the Paradise California fires. My client couldn't get her phone to work well with the loan signing program. Shelby was up late on the phone with me until a solution could be solved. She even was on the phone the following day with my client to make sure the wiring worked. She was such a great problem solver and excellent at keeping everyone calm. I'll work with Shelby Keys anytime!
Nov 16, 2018
If you're selling, buying, or refinancing you can't go wrong with Fidelity National Title in Salem (especially Team Shelby).
Oct 31, 2018
Team Shelby is everything you needs in an escrow team. They are relentlessly consistent in their above average service and communication.
Sep 26, 2018
This company is the best to work with. I wouldnt take my business anywhere else. The attention to detail and commitment to the transaction is unrivaled.
Sep 7, 2018
Shelby Keys and her team were amazing. This transaction was taken on last minute, and we had very little time to get it closed. They did what it took to ensure the transaction closed on time, and without any issues. I greatly appreciate Shelby, and how hard she worked for us! I will definitely choose Shelby and Fidelity National Title in the future.
Aug 10, 2018
If you're looking for a place to send a transaction then choose Fidelity. Every time I have sent them a deal I know it will be handled with professionalism and a high level of communication. Best company.
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Fidelity National Title Mid-Willamette Valley - Team Members