At Fidelity, commitment is not just a word--it's a conviction. We take pride in our desire to serve our customers to the best of our ability.
For assistance with your real estate transaction, please contact your helpful sales representative or call one of our local offices.
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Kim Rafael
Escrow Officer | AVP
Tracy Giaccio
AVP / Certified Escrow Officer
Elizabeth J. Stoops
Senior Escrow Officer/AVP
Deanna Blanc
Escrow Officer
Luis "Louie" Olivares
Branch Manager, Escrow Officer | AVP
Bridgette Nelson
Sales Executive
Recommendation for
Kim Rafael
Sep 27, 2024
This was my first time using Kim with Fidelity National Title. Since this was an all cash 10 day close escrow, the transaction went very smoothly. I have had the privilege to work with some exceptional escrow officers. Kim and her team are no exception. She kept me, my clients and my transaction coordinator in the loop and we were able to close early. Very professional, quick to respond to phone calls, and emails. If I have another sales transaction in her area I will definitely use her.
Recommendation for
Deanna Blanc
Sep 26, 2024
Deanna Blanc is the best!
Recommendation for
Tracy Giaccio
Sep 16, 2024
Tracy, as always, was on top of every step in this transaction and went above and beyond! She is my go to Escrow Officer! The best!
Recommendation for
Tracy Giaccio
Sep 5, 2024
I had the pleasure of working with Tracy Giaccio during the recent sale of my seller's property, and I can't express enough how grateful I am for their exceptional service. From our very first interaction, Tracy demonstrated professionalism, expertise, and an unwavering commitment to ensuring a smooth transaction.
Tracy was always available to answer questions, no matter how small, and made sure all parties involved understood every step of the escrow process. Tracy's attention to detail and thoroughness gave me peace of mind, knowing that the transaction was in capable hands. She navigated potential hiccups with ease and kept all parties informed, which significantly reduced my stress.
Thanks to Tracy's diligence and efficiency, we closed on time and without any issues. I highly recommend her to anyone in need of an escrow officer. Her dedication to clients and outstanding service truly set Tracy apart in the industry. Thank you for making this experience so positive!
Tracy was always available to answer questions, no matter how small, and made sure all parties involved understood every step of the escrow process. Tracy's attention to detail and thoroughness gave me peace of mind, knowing that the transaction was in capable hands. She navigated potential hiccups with ease and kept all parties informed, which significantly reduced my stress.
Thanks to Tracy's diligence and efficiency, we closed on time and without any issues. I highly recommend her to anyone in need of an escrow officer. Her dedication to clients and outstanding service truly set Tracy apart in the industry. Thank you for making this experience so positive!
Recommendation for
Deanna Blanc
Aug 30, 2024
Deanna consistently goes above and beyond to ensure a smooth and successful closing for my escrows. She is extremely knowledgeable and proactively addresses any potential issues that may delay or derail a deal. I whole-heartedly recommend Deanna and Fidelity Title.
Recommendation for
Deanna Blanc
Aug 29, 2024
Deanna Blanc is outstanding!
Recommendation for
Luis "Louie" Olivares
Aug 28, 2024
Louie Olivares, Bridget, Veronica, and everybody that worked with me on this transaction was fantastic! I feel like communication is exceptional and working through the transaction, I have total confidence!
Recommendation for
Tracy Giaccio
Aug 16, 2024
Once again, Tracy exceeded all expectations! Her attention to detail, timely communication, and seamless handling of every aspect of the transaction made the process smooth and stress-free. Tracy's professionalism and dedication continue to impress. I couldn't ask for a better escrow partner!
Recommendation for
Deanna Blanc
Aug 15, 2024
Deanna Blanc from the Fidelity National Title Company in Napa, CA was wonderful to work with. Great attitude, very quick with any/all replies to questions we had. Deanna kept us updated the entire process and never once did I wonder what step we were at in the escrow process. Highly recommend her and her team. Thank you Deanna!!
Recommendation for
Elizabeth J. Stoops
Aug 13, 2024
Another deal handled perfectly by the dream escrow team! Elizabeth Stoops and her team alway go above and beyond to make everyone else's life easier!
Recommendation for
Kim Rafael
Aug 11, 2024
Kim and Liz again did an excellent job. They have exceptional service and competence. I will be back again. Thanks ladies.
Recommendation for
Elizabeth J. Stoops
Aug 2, 2024
Elizabeth Stoops and her team (the dream escrow team) exceeded our expectations once again! Thank you!
Recommendation for
Elizabeth J. Stoops
Jul 31, 2024
Elizabeth Stoops & Star Johnson provided the highest level of customer service, patience, professionalism, and was always easy to get ahold of. My team never encountered a situation where we had to wait for a response. I recommend this team to all my clients. Thank you so much for all your support and help Elizabeth and Star.
Recommendation for
Elizabeth J. Stoops
Jul 19, 2024
Best escrow team ever, it's the dream team! Elizabeth and her team always go above and beyond to make things as easy and stress-free as possible, and everyone appreciates all of their extra effort!
Recommendation for
Kim Rafael
Jul 15, 2024
Both Kim and her assistant Liz managed this transaction the way they seem to manage all of them, with attention to detail and excellent communication skills. Thank you ladies for the great work.
Recommendation for
Kim Rafael
Jul 15, 2024
Kim and her team are fantastic. Communication is key to a successful transaction and she is on it. I can send an email and the response is almost immediate. She is my go to for all my escrows including myself and my family�s. Absolutely beyond professional. I highly recommend her.
Recommendation for
Kim Rafael
Jul 3, 2024
Kim and Liz are a pleasure to work with. They are a great team and they are my first call for a new escrow. I have seen them do stuff quickly and efficiently that I am sure other escrows would not even consider. Their focus is on getting the job done and helping the client and I really appreciate that.
Recommendation for
Kim Rafael
Jun 28, 2024
Kim did a terrific job handling my wife's and my escrow to purchase a condo at Silverado. I've been in the homebuilding and development business for my entire career and have been involved with a few thousand escrow closings. None have gone smoother than our closing with Kim. She is proactive, responsive, and anticipates issues before they arise. She is a true professional.
Recommendation for
Elizabeth J. Stoops
Jun 21, 2024
Let me tell you about working with Elizabeth Stoops - she was absolutely incredible! From start to finish, she handled every detail with precision and professionalism. Her communication was on point, keeping me informed every step of the way. Not only was she efficient, but she also had a friendly and approachable demeanor that made the entire process smooth and stress-free. I highly recommend Elizabeth Stoops for anyone looking for a seamless transaction experience. 5 stars all the way!
Recommendation for
Kim Rafael
Jun 19, 2024
Kim is a consummate professional. She is a very good communicator and very knowledgeable.
Recommendation for
Kim Rafael
Jun 18, 2024
Kim is AMAZING. She and her team are always on top of all aspects of the transaction. Love to have her as a partner in our business
Recommendation for
Kim Rafael
Jun 18, 2024
Thank you, Kim, for another smooth transaction! It�s always a pleasure doing business with you and your team! I�m looking forward to the next one.
I wrote not sure on a couple of things since I am traveling and another agent covered at the end. Kim always does an exceptional job.
I wrote not sure on a couple of things since I am traveling and another agent covered at the end. Kim always does an exceptional job.
Recommendation for
Deanna Blanc
Jun 15, 2024
Deanna Blanc is extremely knowledgeable and able to provide solutions to complex issues that always keep the transaction on track to close on time. Her level of professionalism is unsurpassed due in part to her effective communication skills and attention to details.
Recommendation for
Deanna Blanc
Jun 15, 2024
Deanna was amazing and my clients loved her!
Recommendation for
Kim Rafael
Jun 7, 2024
Kim and her team did an amazing job. They had proactive communication were kind and helped me through the process of my first home.
I would refer her and team to anyone!
I would refer her and team to anyone!
