Dawn Quintana is a very professional and knowledgeable Escrow Officer and she displayed personal interest in this transaction. Months ago, way before escrow was even opened, I had called a few local title companies and Dawn was the only Escrow Officer who accepted my call. During this call and many afterwards, she took her time to help me understand what I would need to accomplish in purchasing a property for a very good friend of mine because there was not a realtor involved. One situation arose, and I did not have the time to problem solve the situation because I work fulltime, Dawn came to the rescue and helped me to learn how to possibly solve the property insurance issue. As the result of her actions and knowledge of local resources, the property insurance issue was solved, and I would be able to move forward with opening Escrow. The owner of the property suggested another escrow company (sister company to FNT) however, I insisted that Dawn be the leader in this transaction as she had gained my trust and quite frankly, she deserved to see this transaction through. I would also like to thank Katelin Chelonis, who also worked diligently in assuring all aspects of the escrow was complete. I thank Dawn and Kate for their hard work.