Mar 4, 2019
Tracy Dugan deserves a Gold Medal for her role in dealing with an extremely difficult client that we brought to her! She is strong, professional, and kind while dealing with a very unkind and insatiable customer. Tracy, you make your company better with your professional aptitude, kind demeanor, and strength when the challenges come along. I learned something about myself while she worked with my difficult client...NEVER 'WIN' with a client. Hear them, repeat what they say, and hold your ground on what is RIGHT. Tracy is a high ethic, kind, and smart woman. Kudos to you Tracy!