Sep 11, 2020
Daniel and Michelle Rapp
We simply can't say enough good things about Josh! Responsible, professional, and thorough are words that only begin to describe his attributes.
Over the course of approximately six months Josh walked us through the process of determining where we wanted to live, if we wanted to buy a pre-existing house, a new construction "spec" house, or order a house to be built to our specifications.
We did end up going with new construction, and Josh was with us every step of the way. He helped to ensure that the process went smoothly, and alerted us to potential problems before they had a chance to occur.
Perhaps the best example of the truly outstanding service we got from Josh, and Great Homes of the Upstate is what happened less than 24 hours before closing. The lender had sent over a document at around 6PM that had to be reviewed by us, and signed by midnight. This was a listing of all the various closing costs, fees, who was owed what, by whom, and when. It was more than a bit confusing, and owing to the last minute nature we had nobody we could call to ask questions of. The situation was further compounded by work schedules which left us reviewing this document at literally the 11th hour!
And so it was that at 11PM the night before our closing Josh was on the phone with us. He took all the time that was needed to decipher the document, and reassure us that it was as it should be. This enabled the closing to proceed as scheduled, with us now understanding exactly what we were signing. Josh was never anything less than happy to help us out with anything. My only regret is that we do not have another house to buy or sell.