Nov 29, 2019
Hitesh K
HR Analyst
I was first introduced to Kim by my real estate agent earlier this year. At that point I was dealing with my previous loan agent trying to obtain details on what type of loan (annual rate, loan amount, current market condition, etc.) I can be pre-approved for. I went through 3 transactions with my previous lender and experienced extremely stressful situations where documents were requested at the last minute and was constantly told that there is a risk to meeting the loan deadlines. With that experience, I was sure that the next process would be similar. When we began our application with Kim, we uploaded the required documents and were prompted to provide banking passwords. This made us uncomfortable and hold off on the process. As the home buying experience moved forward, it became quite evident that the bank statements were essential for Kim to move forward. We were able to get her on the phone quickly and work around this discomfort by uploading the bank statements instead of releasing our banking passwords. From that point forward, Kim was available whenever we needed her. She really understood how important buying a home is for an individual and was very intentional about making the loan experience a comfortable one. Kim was there to answer all of our questions and explain in detail what each inquiry meant in the application process. The only minor issue we experienced throughout the loan process was with negotiating the right date with the seller. Her team introduced us to the Fast Close process where we had the ability to review the closing documents before we signed. Kim is an outstanding individual who is passionate about her job and understands the impact her work has on her customers. She is very thoughtful and ensure that her customers understand all of the details of the loan. She is very transparent about the fees, the mortgage rates, the time lines, and everything else that goes in to buying a home. I can't thank Kim enough for making this experience a memorable one! THANK YOU!