Jun 19, 2018
President, Postal Strategy Consulting, LLC
Julie helped us with our mortgage, and then because we had such a great experience, we went back to her when for a re-fi when we needed additional cash for our ongoing remodeling work. In short, Julie provides the kind of service you tell your friends about--or what I call old-fashioned customer service. She is an excellent communicator--and by this I mean she kept us apprised along every step of the process and this included weekends and other "Non-work" hours. This was very important to us. She explained everything very thoroughly and didn't act like she was doing us a favor, but rather the reverse! This is customer service at it's finest. Julie also has a very able assistant, Skylar, who was just as "on top" of every aspect of our required documentation and ensuring the process was moving along. Finally, Julie delivered what she promised, and that is hard to come by today--and no "voice mail jail" to boot. In a word, "wow!"