Susan Burnett

Senior Escrow Officer Lawyers Title Menlo Park
Susan is well known for her strong sense of service to her customers. After 20 plus year in the industry Susan’s’ success is credited to her keen attention to detail, her strong skill set and her ability to anticipate challenges in complex escrows. Her commitment to excellence is unsurpassed in our industry.
Feb 2, 2021
Susan did a great job on our refi. it has some issues (not because of her) and she helped us navigate, Very responsive, highly recommend.
Jan 11, 2021
Susan helped make our home purchase a smooth and successful process. She readily and clearly answered our questions leading up to the close.
Jan 6, 2021
Trustee, Robert D. Upton Living Trust
Susan was very efficient, thorough, and helpful. Could not ask for more!
Dec 14, 2020
Senior Manager of Finance & Operations
It is always a pleasure working with Susan. She was able to meet the challenges of doing business during a pandemic with ease...I never felt like we were out of step. I am always a happy customer when it comes to Susan!
Dec 14, 2020
Susan did an excellent job within a very short escrow involving a 1031 exchange and separate trusts, both with out-of-area trustees. She was responsive to questions and very efficient.
Dec 14, 2020
Susan was responsive and patient in replying to our emails on title questions and It has been really smooth working with her to close our property on time.
Thank you so much!
Dec 14, 2020
Susan responded immediately by email and phone whenever we had a question. We waited only 1 min. at her office during Thanksgiving before she got to work on our docs. Her follow up is excellent. Thoroughly recommend her!
Dec 8, 2020
Private Lender
Susan is one of the best escrow officers in the business. I've been lending privately since 2004 and worked with many people at the many different title companies, and non are better than Susan. She is incredibly responsive, resourceful and helpful in all aspects of the transactions I do. Thanks, Susan!
Dec 8, 2020
Susan was fantastic. Efficient, helpful, informative and thorough. She made our transaction so easy it was a delight. Highest recommendation !
Dec 6, 2020
Susan did a great job at coordinating our fast 10-day escrow. She was very responsive to both my phone calls and emails, and she went the extra mile to make things easy on us at the signing. Most importantly, she was patient with all my questions.

Selling our family home was a stressful event for us, and she made us feel much more comfortable with the process. I wouldn't hesitate to use Susan and Lawyer's Title again!
Dec 5, 2020
Susan did an awesome job with our transaction during Covid times.
she was on top of things and ensured good communication for a timely closure 
Nov 24, 2020
It was a pleasure working with Susan for the purchase of our new home. She was easy to work with, great at communicating every step of the way, and made the process very easy.
Nov 9, 2020
Susan has been absolutely fabulous! She is a true expert with this process, patient and will go out of her way to help.
Nov 6, 2020
In my 35 years of selling real estate, Susan is the only escrow officer taking calls at 7:00 AM and staying on top of things to help close a deal that was impossible to close an escrow on Friday, end-of-month, which the buyer signed at 8:00 AM, Friday (the same day escrow closed !). "Mission Impossible" and she did it for all of us. Thank you. Susan.
Nov 6, 2020
Susan was communicative and thorough throughout the Escrow process. She worked promptly and clearly set expectations and followed through, successfully bringing our deal to completion even with limited time available. I really appreciated her expertise and service and would highly, highly recommend Susan.
Nov 3, 2020
Susan was the Escrow officer for the sale of my home in Redwood Shores in October our goal was to close by the 30th which we did! Susan was instrumental in making this happen! Susan was in touch with me through out the whole process explaining everything that was happening which put my mind at ease. I really recommend Susan to handle your next Escrow when selling your home.
Nov 3, 2020
Retired university professor
Susan Burnett was very professional, always on time and ready with whatever needed to be done in the sale of my house. She contacted outside agencies when necessary and gave me good information to use in the future. I heartily recommend Susan Burnett at Lawyers Title.
Nov 2, 2020
First-time home buyer
Susan was an amazing help in the purchase of our home. Unbelievably prompt, clear instructions, friendly manner and great attention to detail. She significantly reduced our anxiety as we went through the process and we couldn't recommend her more highly.
Nov 2, 2020
Loan Consultant
Susan was great to work with and I will definitely plan on working with her in the future!
Sep 12, 2020
Susan was very helpful in the sale of a house, working with a 1031 Exchange firm. We weren't always clear about what was supposed to happen, but she was and there were no glitches. Thanks!
Sep 7, 2020
Compass Associate
Susan and Art were most helpful managing the escrow for Corte Madera, Portola Valley. They communicated well throughout the process and the escrow went smoothly. Certainly appreciated closing on our target date!
Sep 3, 2020
Susan went above and beyond for my buyers' transaction. She was extremely responsive and worked well beyond the normal office hours to ensure that our deal went through smoothly. I will be using her for more of my escrows in the future!
Sep 2, 2020
First-time homebuyer
Susan was awesome and helped me through the home buying process and helped coordinate a smooth escrow process. She was incredibly professional and always available to help answer any questions I had (and I had many!). She was always positive and a huge help, I cannot recommend her enough. Thanks Susan!
Aug 18, 2020
Susan was super helpful with my recent title transaction and was highly knowledgeable. I had several questions last min, she jumped on a call in short notice and patiently went over 63 pages explaining every single item in the document. She was extremely professional and also arranged for mobile notary to come to my house to get the necessary signatures. Overall very smooth experience . Will highly recommend.
Aug 14, 2020
Susan was on top of every detail throughout escrow. Really appreciated her availability for questions and her patience in explaining and managing some twists and turns. Great experience. Thanks Susan!

Ray Hogue
650 964 3722

Lawyers Title Menlo Park - Team Members