Seller & Buyer
Alana helped me sell my first home, a 1 bedroom in a high rise building in downtown San Jose, and then helped me buy a townhouse, a 3/2 in Los Gatos suburbs. Through both transactions, I understood the value of having her as a trusted adviser and also a speedy, on-top-of-it transaction executer. She never dropped a ball...not even once, and if I ever needed anything, she was one text message, email, or phone call away.
I first met her one year prior, with a long list of requirements in mind. She was very patient in hearing out my needs and although I wasn't ready to buy right then, she never rushed me, nor ever made me feel unimportant.
Instead she set me up with some tools and provided me with periodic check-ins to see how I was doing.
Since many buyers now are empowered by lots of data and tools, I knew exactly what I wanted to see, and every time I asked her to help me tour a home, we were there that day, no issues.
Where she was the most helpful to me was explaining and walking me through the selling process for the first time (and taking care of everything, from scheduling stagers, movers, cleaners, handymen etc. I never had to look through the yelp for a good reference once. she had them all)
We were lucky enough to find a cash buyer for my 1/1 bachelor pad and closed in 10 days!!! With cash in hand, we turned our attention to the buying process.
Again, since a lot of buyers have Zillow and Redfin to use, I basically knew which houses I wanted to see and which ones I wanted to bid on.
Submitting a bid on a home is so painstaking for an agent, because there is so much paper work, but Alana never tried to coach me out of a bid (even if I lowballed a few at the beginning). She even helped me file multiple bids on multiple homes, all on the same weekend.
Alana was on-top of all of the potential competing offers and comps for the homes I was looking for, it was uncanny. Bids aren't just as simple as eBay sometimes...there are stories and backdrops. Knowing this, her inside information with the listing agent and on competing offers we were able to position ours favorably and win the bid! (the story behind this one was that we were a young couple, bidding against retirees who had all cash, but the seller preferred to give a young couple the opportunity).
Then during closing, she again took the reins and closed out, DocuSigning everything for me so that all I needed to do was log in, click on a few boxes from my phone and boom...all of the docs were submitted and ready to go.
This led to a smooth close and a beautiful new home for me to look forward to!
Alana can help anyone, but I would add an extra recommendation to young couples (my gf came along for the ride), single bachelors/bachelorettes, first time families who are looking to upgrade...people who are familiar with modern real estate tech and want an agent who accommodates your needs, not hold you back. Will definitely work with her again!