Jul 21, 2023
Jihyuck & Gauri
We'd like to express our profound appreciation for Rick, Kathy, Ifeanyi, and his team's exceptional support.
In the past two months, we remember there were many ups and downs as it's our first time to purchase a house. As we are foreigners, we didn't have enough knowledge about loans and all the complex terminologies. But thanks to his expertise & thoughtful lecture, which sometimes took more than one hour, we could ramp up well and meet our target loan amount. We were truly touched when he tried to make us feel that he is our ally, not an examiner from a bank. On top of the precious advice & warmness, I want to make a special note that we could have succeeded in getting the green light from the seller among lots of buyers as we put the shortest days for closing escrow. Personally I felt other banks couldn't close it this much quickly. Some didn't respond in time, or others didn't give us systematic guidance, whereas his team showed us overall milestones and action items step-by-step. Without Rick and his team's timely assistance and diligence, we could have missed the great opportunity.
I can confidently say Rick and his team are trustworthy experts without questions, and they provided us outstanding services, par excellence, beyond the expectations all the time.
Thanks a lot for having the journey with us, and always being patient with any mistakes we made. We won't forget your kindness, and will brag about how your team is awesome to our colleagues and friends.
Please allow us to contact you once again when we start our second chapter regarding the next house or home improvements. Until then, wish you the best of luck and stay safe!
All the best,
Jihyuck & Gauri